LM
lethokuhle M
Active since Aug 2013
21
Reviews
0
Industries
Reviews
21 reviews2 months ago
BAD SERVICE VERY AWFUL FUSTRATING EXPERIENCE
Yesterday I needed to utilize my pay just now and Superbalist was running a promo of 30% off before midnight when it was time to pay for my items pay just now gave me a hassle mind you i have a pin code activated on my app as a security feature also pay just now does not take any funds from your account with you authorizing the funds on your banking app, still they needed me to take a picture to authenticate myself and when I did that they blocked my accountb asking me to send a selfie with an ID next to face to authenticate me and did that till to date I have not been assisted, they claim they chat feature on the app is the quickest but they never respond, they never answer their calls they respond three days later imagine loosing out on a 30% deal on items you really wanted and till now they have responded to my query I am still blocked I cant even utilize my pay just now and they wont even give me that 30% offer I lost out on. It was such a bliss to use pay just now and recently they just brought back that face aunthentication feature that is such a inconvenience as they also mention that it might not recognise you due to low quality lighting on technical issue why implement something that will inconvenience your customers. I'm so ****ed this is definately not on. I have no idea what kind of boredom is this implementing things that are useless and ineffective imagine you have ppl waiting on the queue and you have to pose for a selfie like an idiot and pay just now acts up!!! My email: [email protected] contact number: 0611351959
0 replies
14 months ago
Exceptional Service from Management
I would like to extend a vote of thanks to Fairsure CEO Mr Sabelo Nyembe and Senior Manager Duduzile Madikane for assisting me with my query it was resolved within the promised time frame. They have managed to put me at ease a client and remove any form of doubt and frustration both these Seniors were able to put themselves in my shoes and ensure that I get assistance I need. I really appreciate this gesture. Kind regards Miss LK Mazinyo
1 reply
18 months ago
LACK OF PROPER COMMUNICATION AND CUSTOMER SERVICE
I purchase two items via purple carrot late November 2024 I received all items in good standing, with a minor issue the bracelet I ordered was too small I called and asked them if it was possible to exchange but I was told that in order to exchange I will have to pay my own courier fee of which did not make any sense to me decided to return the item, these consultants have no slightest idea what customer service is, they have a whatsapp number where you can send requests through the whatsapp number I tested whoever was responsible and was on the other end was just so unbothered with my request, I sent the item back, guess what instead of informing me that they have received the item they kept quiet continued with their day as normal as if nothing happened no acknowledgement whatsoever. I decided to call back cause I had a tracking number I could see on my side that the item was delivered by the courier. Anita confirmed that she received the bracelet on the 4th of December which was last week Wednesday and she told me that unfortunately they only do their payments and reimbur*****ts once a week which is Tuesday and promised that the reimbur*****t will be processed on Tuesday the 10th, I then requested for something in black and white stating exactly what she told me and she did as per below: From: Purple-Carrot | Shop <[email protected]> Sent: Wednesday, December 4, 2024 9:08 AM To: letho.mazinyo Cc: Purple-Carrot | Payments <[email protected]> Subject: 1149769 Good Day Lethokuhle We received your Roly Bracelet and we send your request for a refund of R....... to our Finance department. Refunds are normally paid once a week on a Tuesday so your refund will be paid on 10 Dec. 10th Dec passes I call them on the 11th Anita told me she will speak to her accounts departments to confirm whether they have processed the refund and get back, no response decided to email them to followup as per below: From: Lethokuhle Mazinyo Sent: Wednesday, December 11, 2024 11:28 AM To: Purple-Carrot | Shop <[email protected]> Subject: ATT: ANITA: ORDER 1149769 - CREDIT NOTE FOLLOW-UP Good day Anita Hope all is well I was just doing a follow-up on the below refund that was supposed to have been paid yesterday to my account whether it was processed accordingly. The funds are not yet reflecting/received on my account. Kind regards Miss LK Mazinyo No response, I call back and I was told that they couldn't process the refund but they will do it today and send me POP Why is it that every time I am the one reaching out to them? Is there no one responsible for incoming email queries who responds promptly to customers or they just do not care maybe I am the one who is not aware they that cater to a particular class of customers cause there is no way you will just keep quiet running a business and ignoring customers are we as customers supposed to thumb suck information be on a guessing game how far they are what they are up to with my query and request even if its a self established family business how you service your customers is key, communication and acknowledgement is key had to send the 2nd email cause I was really ****ed now I think I have been very lenient but now just tired of having to be the only one reaching out what kind of service is this From: Lethokuhle Mazinyo Sent: Wednesday, December 11, 2024 3:38 PM To: Purple-Carrot | Shop <[email protected]> Subject: Re: ATT: ANITA: ORDER 1149769 - CREDIT NOTE FOLLOW-UP Good afternoon Is there any particular reason why purple carrot barely responds to email communication? Or you just don't care that you are inconveniencing your customers to suit your own needs as a store. I need to be reimbursed the money you promised that you will be reimburse on Tuesday from what I was told payments and reimbur*****ts are processed once a week which is Tuesday but up until to date I have no received an acknowledgement or any response from this shop regarding my reimbur*****t or you only pay attention to certain criteria of people to ensure that they are catered to accordingly, now I'm the one who is calling you constantly pestering you guys to do you job in your shop. please observe the time differences 11:28 and 15:38 dead silence I am certain I am not over reacting. I am big on service I hate being offered ****ty service
0 replies
20 months ago
Bad Customer service and attitude on top of that
I bought an item with Zara on the 24th August 2024 in store at Zara Gateway for R681,50 and when I tried to return the item they refused to refund me back, the store Manager by the name of Ayanda a black male refused to take the item and told me that I need to liaise with their customer services via app they only operate from Mon to Friday when I went to an app only to find that they are also operating on Saturday from 8:00am to 4:00pm and spoke to gentleman by the name of Pravesh and he told me that if it were an online purchase he would be able to assist since it’s an in-store purchase the manager needs to make a decision. so basically I’m being sent from pillar to post and this Ayanda had an attitude so I decided that I will not keep an item I do not need with me and left it with them at their counter transaction 4035 QR Code 7066 00293733 and I did explain that the item was purchased on the 25th of August 2024 still in tact, not worn, price still in tact, the reason for the delay on the return is due to the type of work I do I’m constantly out of the province have to travel cause of work would spend a week, two flying around different provinces cause of the nature of the work I do. It’s the level of service I received you do not just give a first name when assisting customers I work for eThekwini Municipality where we deal with various complaints and public civil agents we are obliged to issue our contact details I have never heard of a store where you are not required to give your first name and surname. I’m certain if they were having the same complaint from a white person they will kneeling and sucking their feet addressing them by Madam or Sir cause they are so used to taking advantage of black folks they do as they please. Zara can keep their item and my money I don’t give a ****!!! I’m ****ed at the level of service I received
0 replies
23 months ago
BAD SERVICE - WORST EXPERIENCE EVER
I ordered two items via Poetry Store SA and they were on sale, I have never been so disappointed in my entire existence one item I ordered was in a correct box shoe size but inside the box wrong size was there it means whoever was packing the item did not check they just took the box without even checking whether the correct items were being sent my way and mind you I wanted exact seven (7) days for this order to be delivered only to receive an incorrect order and it was the only shoe left that was on sale. I wouldn't be shocked to learn that the shoe is no longer available due to their own negligence. This is disappointing, I normally order from them and seemingly they have change their online shopping and shipping requests, I never used to wait this long for an item to reach me, and mind you now they take up to 48hrs to respond to any complaints or queries instead of improving they are delaying and giving pathetic service. I'm livid!!!! This is not acceptable!!! How on earth do you send an item out of your shop without checking whether everything is in good standing.
0 replies
28 months ago
APALLING SERVICE FROM A WOOLIES WEST STREET DURBAN MANAGER
Tue 2/27/2024 8:55 AM Good morning I purchased the shoes attached above through a lay-bye arrangement and collected them on Friday, February 23, 2024. Upon receiving the shoes, I was eager to try them on. However, I encountered an issue when attempting to wear them on Saturday for a brief walk around the yard. Despite being my correct size (size 3), the shoes felt loose and more akin to a size 4 while walking. I am uncertain whether this discrepancy is due to my petite and slender feet. To show that I was excited about the shoe the receipt is even dirty cause I had to retrieve it from a dustbin, so I decided to take back the shoe at woolies west street Durban where I purchased it this morning 27th February 2024 and told them my issue why I'm returning it and they refused to take it back cause the sole underneath had dirt sand, our yard doesn't have concrete we have sand all over the sure is very much new it was only tried around the yard this Indian lady who is very sweet I think she is a supervisor for customer services called her manager a male manager Monde Shande or Nhlanhla Shange I can't recall the name correctly. The behaviour I experienced from this individual was unwarranted and disturbing. I believe that if a white or Indian person had been in the same situation, the service would have been much quicker and more respectful. It seems that black customers are often taken advantage of due to misconceptions about their willingness to speak up and assert their rights. The manager insisted that I return the shoes because they appear worn and no longer needed. I am perplexed by the assumption and question the necessity of keeping a shoe that feels borrowed. Why does this manager portray me as someone who is in need, surrounded by poverty? Is that what woolies trains their managers to treat their customers, if Woolworths west street feels they can not give me my money back because they feel I'm taking chances. They must keep my money and their takkies throw it in bin if they want to or that manager must give it to someone in his household. I will not keep something I'm not comfortable wearing that feels borrowed. I left the takkies with at their counter and my receipts there and the same gentlemen took them and kept the receipt inside. You guys underpay your staff if it makes you happy taking my money and shoes please do so if you fail to take care of your own staff who am? you can also rob in broad day light cause you feel superior exercising your power on customers. BY ALL MEANS KEEP YOUR TAKKIES AND MY MONEY. My names: Lethokuhle Mazinyo Email: [email protected] Contact number: 0611351959
1 reply
28 months ago
Jaw dropping customer service
I'm currently in Starbucks Gateway branch , placed my order and I'm seated far from where you collect your order as I've connected my laptop and handset devices I ask a black gentleman at the till to kindly alert the one who will be shouting for me to collect the order as I'm seated on this end the gentleman tells me they are not allowed to serve their customers I did not ask to be served but merely asked for him to alert whoever is going to be mixing my drink that I'm seated on the other end as I need to watch my valuables. what troubled me is that they refused to do this simple request but they were able to move from their workstations and have one of their colleagues recording singing happy birthday busy chasing clout on the internet instead of serving customers clearly they were hired to sing a choir instead of customer service and serving their customeers
0 replies
28 months ago
UNRETURNED FEES - DEBITED FEES - PATHETIC BUSINESS
I purchased an order via UberEats SA on Friday 26th January 2024 Ace Butchery for an amount of R117.45, UberEats debited my account on the same day, the owner or Manager of Ace butchery Siya called me to inform me what I have ordered they cannot fulfill they had to cancel my order and I was promised that funds will be credited to my bank, next day funds are not reflecting, decided to contact Ace Butchery the guy now changes the story tells me he delivered my food when I ask when and to who he then remembers that he called me. He informed me that he will liaise with UberEats so that they refund, he even promises to send a driver to give me my money back and I told him that I do not work weekends but Mon - Fri. He promised that he will call me back, till today the guy never called, I emailed UberEats via Help option stated my problem, been on a debate with them since Saturday 27th till today they are failing to do a simple thing. Nedbank told me that the debit went through, the funds were indeed taken by UberEats and are currently pending for them to confirm that the order was not fulfilled therefor they need to contact Nedbank Authorizations department with the merchant authorization code so that Nedbank can manually reverse the funds, they are refusing to account they are telling me different stories, First story there is an authorization hold it will be cleared by my bank as the hold is on Nedbank side, 2ndly I cancelled the order on my side, thirdly the merchant cancelled the order three (3) different stories. They are refusing to contact Nedbank to act on this so that I can get my money back, they are telling me they have no business with a restaurant promising me my refund, the same restaurant they have an agreement with to take a certain share/percentage when conducting deliveries now they are excluding themselves from the agreement they have with them in place. I do not owe UberEats anything I just need my money to be credited back to my account. If the order was cancelled as the merchant promised I would have to wait this long it merchant processed my payment on their end it was never cancelled they charged me knowing very well they do not have stock of what I want in their shop that statement on its own shows their credibility when they have to account it's an issue I'm being sent from pillar to post to get my refund back. The guy from Ace butchery Siya never called back whenever you call them he is now hiding not available at work. All I need is my money back it should be credited back as quickly as it was debited off my account, I cannot be charged for a service I did not receive nor utilized someone between the two must own up and account and give me my money back. And another thing they barely have communication services directed and caters for customers the communication is directly between UberEats and The merchant (restaurant) it means they are trying by all means to avoid direct communication with customers My UberEats name: Letho Mazinyo UberEats email address: [email protected] Contact number: 061135159 Their email address: [email protected] or [email protected] Ace butchery contact number: 031 368 4485 Contact person: Siya
0 replies
29 months ago
INCORRECTLY CHARGED - PATHETIC SERVICE
I purchased an order via UberEats SA on Friday 26th January 2024 Ace Butchery for an amount of R117.45, UberEats debited my account on the same day, the owner or Manager of Ace butchery called me to inform me what I have ordered they cannot fulfill they had to cancel my order and I was promised that funds will be credited to my bank, next day funds are not reflecting, decided to contact Ace Butchery the guy now changes the story tells me he delivered my food when I ask when and to who he then remembers that he called me. He informed me that he will liaise with UberEats so that they refund, he even promises to send a driver to give me my money back and I told him that I do not work weekends but Mon - Fri. He promised that he will call me back, till today the guy never called, I emailed UberEats via Help option stated my problem, been on a debate with them since Saturday 27th till today they are failing to do a simple thing. Nedbank told me that the debit went through, the funds were indeed taken by UberEats and are currently pending for them to confirm that the order was not fulfilled therefor they need to contact Nedbank Authorizations department with the merchant authorization code so that Nedbank can manually reverse the funds, they are refusing to account they are telling me different stories, First story there is an authorization hold it will be cleared by my bank as the hold is on Nedbank side, 2ndly I cancelled the order on my side, thirdly the merchant cancelled the order three (3) different stories. They are refusing to contact Nedbank to act on this so that I can get my money back, they are telling me they have no business with a restaurant promising me my refund, the same restaurant they have an agreement with to take a certain share/percentage when conducting deliveries now they are excluding themselves from the agreement they have with them in place. I do not owe UberEats anything I just need my money to be credited back to my account. If the order was cancelled as the merchant promised I would have to wait this long it merchant processed my payment on their end it was never cancelled they charged me knowing very well they do not have stock of what I want in their shop that statement on its own shows their credibility when they have to account it's an issue I'm being sent from pillar to post to get my refund back. The guy from Ace butchery never called back whenever you call them he is now hiding not available at work. All I need is my money back it should be credited back as quickly as it was debited off my account, I cannot be charged for a service I did not receive nor utilized someone between the two must own up and account and give me my money back. And another thing they barely have communication services directed and caters for customers the communication is directly between UberEats and The merchant (restaurant) it means they are trying by all means to avoid direct communication with customers My UberEats name: Letho Mazinyo UberEats email address: [email protected] Contact number: 0611351959 Their email address: [email protected] or [email protected]
0 replies
31 months ago
Contract cancellation being dragged for no reason
Please note that I have a contract with Cell C that was supposed to have ended end of September 2023 I was due for an early upgrade in June 2023 I decided to contact them on the 26th of October 2023 to cancel my contract to give them 30 days notice cancellation and a text message was received from them dated 27th October 2023 confirming that my contract will be terminated on the 26th of November 2023, I decided to contact cell c customer care on the 26th after my debit order went off on the 25th the agent that assisted me told me the contract will be terminated and converted to prepaid at midnight when I contacted Cell C cancellations this morning on 084143 they told me that the contract was not cancelled successfully I need to reissue another 30 days cancellation. This does not make sense it means cell c wants to continue debiting my account ********ly giving me services I no longer need so that when I fail to pay them they will blacklist me. I emailed them this morning to not credit me with their minutes and data on the 1st of December 2023 cause clearly they want to bill me for things I no longer use or need they want me to continue with a contract that I requested cancellation on and have proof from them confirming that they will cancel it. Cell C should stop this nonsense of ****ming customers if a contract comes to an end there is no need for a customer to even send a written cancellation or to contact them it means they are charging customers extra for services they do not need. if you decide to continue with a contract they should not bill you for a handset but for minutes and data they have given you and if a customer has cancelled the contract and they have failed to execute the request on their side for whatever reason they should respect customers wishes to discontinue the contract if I ask them not to credit me with the minutes and data they should refrain from doing that cause clearly I no longer need that service since the handset has been paid off. I will further escalate this to ombudsman should they decide to credit me with what I have clearly requested to discontinue. I was this contract to end without fighting or sharing any bad blood. From: Letho Mazinyo Sent: Monday, November 27, 2023 9:34 AM To: [email protected] <[email protected]> Cc: Collections Queries <[email protected]> Subject: Re: Contract cancellation 130637126 Mobile number (06113519***X Good morning Please note that I cancelled my contract on the 26th of October 2023 and received a text message that my contract will be cancelled on 26th of November 2023 I gave full 30 days notice. When I contacted 084143 to confirm if my contract has been cancelled I was told that it was not I have to issue another 30 days notice after you have debited my account on the 25th November 2023 for an amount of R1419.00 Please do not credit me with your data and minutes on the 1st of December I'm gatvol of Cell C I do not need your services anymore, I do not need your minutes and data . I REPEAT PLEASE DO NOT CREDIT ME WITH YOUR MINUTES AND DATA ON THE 1ST OF DECEMBER 2023, I CAN BUY MY OWN AIRTIME I HAVE UNCAPPED WI-FI. I NEED THIS CONTRACT TO END. TO AVOID YOU HAVING TO DEBIT ME THE FULL AMOUNT END OF DECEMBER DO NOT CREDIT ME WITH YOUR MUNITES AND DATA I BARELY USE IT. I do not want to pay a full amount end of December do not credit me with your minutes and data I do not need it anymore all I need is for this number to be retained back to pre-paid cause this continuation is now a **** you are ****ming me as customer will escalate this to ombudsman. I have attached proof that a call was made on the 26th of October 2023 and a text message confirming that my contract will be cancelled on 27 November 2023 was received from you guys on the 27th of October 2023. I do not understand when cancellations department tells me that this was not processed it means Cell C is doing this deliberately to continue binding customers on contracts that they do not need, if the contract comes to end respect customers wishes and process as requested continuing to debit customers after the contract has ended it means you deliberately want to blacklist customers for something they are no longer using. This contract was supposed to have ended in September can we part ways peacefully without sharing bad blood and fighting. To avoid you charging me extra please do not credit me with your data and minutes on the 1st of December I need my number as a prepaid. thank you.
13 replies
Review Distribution
5 Star
3 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
17 (80.95238095238095%)