

Fairsure
Based on recent customer reviews, Fairsure is facing significant dissatisfaction from clients dealing with pension, provident fund, and Two-Pot withdrawal matters. Customers consistently mention prolonged delays in claim payouts, unanswered phone lines, and ignored emails. A recurring theme is the absence of reference numbers, conflicting feedback from different staff members, and unresolved tax certificate or IRP5 issues that affect SARS submissions. Many reviewers describe emotional and financial strain, particularly bereaved families and retirees, expressing concern over accountability, professionalism, and the secure handling of their retirement funds.
Replied to 62% of negative reviews
Reply time on negative reviews: 1260h 6m
TrustIndex
2
Ranking
#31
in Loans & Credit
Reply Time
1218h 32m
NPS Score
-100
Recommended: Unlikely
Replied to 62% of negative reviews
Reply time on negative reviews: 1260h 6m
Based on recent customer reviews, Fairsure is facing significant dissatisfaction from clients dealing with pension, provident fund, and Two-Pot withdrawal matters. Customers consistently mention prolonged delays in claim payouts, unanswered phone lines, and ignored emails. A recurring theme is the absence of reference numbers, conflicting feedback from different staff members, and unresolved tax certificate or IRP5 issues that affect SARS submissions. Many reviewers describe emotional and financial strain, particularly bereaved families and retirees, expressing concern over accountability, professionalism, and the secure handling of their retirement funds.
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Fairsure has a TrustIndex of 2 out of 10 on Hellopeter, based on 40 reviews in the last 12 months. They reply to 62% of negative reviews, typically within 1260 hours 6 min. Hellopeter has tracked Fairsure across 135 total reviews. How is the TrustIndex calculated? →
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