RD
Ryan D
Active since Aug 2013
4
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0
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Reviews
4 reviews51 months ago
Dawn Wing Pathetic Service
Never in my life have I experienced such utter incompetence and poor customer service from a service provider. I was contacted earlier today by a Dawn Wing driver, Adrian Munien, who advised that he will be delivering my parcel just after 12:30. At 13:45, I had gone on to the Dawn Wing website to track my parcel only to see a comment of "Receiver Rescheduled" which I never did. I contacted the call centre at 14:00 and was told that the driver is in my area and will be with me shortly. at 14:30, I had contacted the call centre again and was told that they have left a message for the DBN branch to contact me. When I requested to speak to a manager or a Supervisor, I was cut off. I promptly called back and got through to yet another call centre agent who advised that there is a note on the system for call back. When I requested to speak to a manager. I was cut off once again. This all feels like a very long April Fools Joke or a bad dream alas it is reality and by the looks of the other comments on this forum, clearly I am not the only one in this predicament. When will service providers like this realise that it is the consumer (aka US) that keep them in business.
0 replies
83 months ago
iStore Gateway - The Epitome of Poor Customer Service
I had taken my iPhone 8 Plus into the iStore to get is assessed as it was rebooting intermittently and sometimes turning off completely and would only turn on after performing a hard reset of the device. Upon my arrival, I was greeted by a friendly sales person to whom I had explained the problem and was swiftly led to the Tech Support area... And thats when the nightmare had began. Standing in a line with no more than 2 people ahead of me had taken close to an hour before I could even see one of the tech guys and explain my predicament. It must have been one of those days for me because when my turn came up, I was directed to a trainee who I had to explain the problem in detail and explain how to perform a hard reset on the phone. I also stated that I assumed it could be the battery...but im no expert hence the reason for me bringing it in. The trainee had taken my details, given me a receipt and advised that they will call me in 3 - 4 hours. I later received an email stating that they had done a battery check, surface inspection and micro inspection but could not get the phone to power on and they had quoted me an amount for a replacement phone...which i was not prepared to pay. Later that afternoon, i returned to the iStore Gateway, Stood in yet another line, waiting for the "Expert" - which this time had taken a little under an hour (Yay - Some progress made there). When asked what the issue was, I was just told that they had quoted for a replacement unit. I then stated that i am not paying for a replacement unit and wanted my original device back - This took a while longer (Felt like a year but closer to 30 mins). I had to then go to the front of store and pay the inspection fee of R250, which I promptly did...card in hand and ready to pay, yet the Teller (Dont know what else to call this person) was more interested in messages on their phone than a customer trying to pay a bill after a tiring day at work... I eventually did manage to pay the bill, retrieve my device and head home. And there you have it people. If you feel the need to experience long waits, incompetent staff and poor customer service... Please visit iStore Gateway. (PS: I am giving this a 1 Rating only because there is nothing lower)
0 replies
84 months ago
Dream Cars Booysens is a Nightmare
Terrible experience with this “Car Dealership”. Found a vehicle I wanted to purchase on Cars.co.za. Made contact with the dealership, obtained all required documentation and sent it through to them. I had even sold my current vehicle in preparation of this new purchase. Less than 24 hours later, I see the vehicle sold online. Contacted Primrose to query and was told that someone had paid cash for it. I have never received an answer as to why the vehicle would be sold to someone else considering that they were in the process of selling the vehicle to me. Scam of a dealership and I would not advise anyone to purchase from this so called “Dealership”
0 replies
98 months ago
Multichoice Change of Ownership
I’ve completed a change of ownership last week and it has not yet been actioned. Contacted the call center and was advised that they cannot assist as it is a different department. I have been in communication with the change of ownership department via email correspondence (Note that I had to request updates) Apparently my issue has been escalated to their IT department who still can’t seem to get this request right. Multichoice should change their title from service provider to Lack of service provider.
2 replies
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4 (100%)