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Active since Aug 2013

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48 reviews

3 months ago

Homeloan email HLApps seems like it's an unattended mailbox

I sent through an Application for further lending on the 21st of April, and followed up witgh the call centre on the 23rd. It is now the 29th, and I have not yet heard a single peep back from FNB, not even acknowledgement that the process has even started. I think it's time to move my homeloan

1 reply

FNB (First National Bank)

4 months ago

FNB Law-on-Call - USELESS! Do NOT use them

FNB Law-on-Call - USELESS. We called FNB LOC on Monday, 20 April 2026 after a mediation/conciliation matter at the CCMA for constructive dismissal had failed. The case now has to move to arbitration, so we need a labour lawyer. We phoned FNB LOC to speak to a lawyer, (Ref number is FNBREF#*** on plan number ***) and it left us feeling so frustrated and hopeless. It seems like FNB don't know how to speak to and advise their clients. We kept trying to explain to the FNB LOC agent (Tumelo) who kept talking in circles, and kept interrupting my partner while he was trying to explain. It's like you guys don't want to help. We don't need legal advice from the call centre, we need a LEGAL REPRESENTATIVE. The fact of the matter is: My partner went to the CCMA for Constructive Dismissal. He was unemployed since April 1. Mediation/Conciliation happend on 20 April and failed. We now need a labour lawyer to represent us for Arbitration, NOT LEGAL ASVICE. Please just refer the matter to a competent legal house who can actually assist us. I am so frustrated, I am thinking of cancelling....

2 replies

MiWay Insurance

4 months ago

MiHelp, and Thabang Letsoalo in particular, is an INCREDIBLE asset to Miway Insurance! I unfortunately broke down today on the way to a client, And Thabang not only assisted me with Emergency Roadside assistance swiftly and professionally, but also follow

MiHelp, and Thabang Letsoalo in particular, is an INCREDIBLE asset to Miway Insurance! I unfortunately broke down today on the way to a client, And Thabang not only assisted me with Emergency Roadside assistance swiftly and professionally, but also followed up with me twice to ensure I was safe and looked after. It's rare to find that level of care and service. Thanks MiHelp and Thabang! 😊

1 reply

Kreepy Krauly

10 months ago

Impossible to get hold of

I cannot believe the level of non-service I have received from Fourwater / Kreepy Krauly. I have reached out now on multiple occasions directly via email, and on their webpage form to enquire about the Dominator Pro and the Hug Bug Pro, but all my attempts are being ignored. How can I buy your product if you cannot even acknowledge my existence? I am utterly shocked that you are still in business if this is the way you treat a potential customer. If the PRE-SALES service is like this, I can only imagine what the AFTER-SALES service looks like.... No thanks!

0 replies

Makro

11 months ago

No refund after an entire month!

Stop using the massmart shops. They are toxic and service is terrible. Start using Leroy merlin and Chamberlains. They have a new ceo for good ey few months and so many people complain about delayed refunds. The staff are clearly unhappy to work at makro and builders warehouse. So let's stop supporting then entire massmart chain. THEY ***** YOUR MONEY AND THEN IGNORE YOU. WAITING OVER A MONTH FOR PROMISED REFUND BUNCH OF ********S.

1 reply

Vodacom

13 months ago

Vodacom allowing content Subscriptions (RTST) without permission

This is terrible: Vodacom is allowing unsolicited subscriptions to people's accounts, that cause airtime to be eaten away without permission. Yesterday I received an SMS saying that I had successfully subscribed to RTST. I did not do so, in fact, I don't even know what that is or what stands for. Additionally, it says that the subscription is free for 1 day, and then charged at R10/day thereafter. I had to dial *135*997# to stop a subscription I hadn't even signed up for. What if I didn't see this SMS quickly enough? This is unacceptable behaviour in a time when South Africans can barely afford anything, now our mobile operators are still being scaly trying to ***** our money. I'm very disappointed in you, Vodacom.

3 replies

FNB (First National Bank)

16 months ago

Two failed purchases subtracted from Virtual card

I am truly disgusted with FNB, their terrible customer service, and their incompetence. The whole day FNB has been having issues with their Virtual cards (AGAIN), and in that time I tried to buy a game on Steam, which declined, because of the error. I tried twice before contacting FNB, and was told that Virtual CCs are having technical issues. Well, guess my surprise that I just saw that I have TWO RESERVED transactions, each for R1239, that have now been SUBTRACTED from my Credit Card account. Now FNB says I NEED TO (I HAVE TO DO THE ADMIN) fill in a form and wait 14 days to get my money back. You guys have just made up my mind: I'm moving to Discovery Bank.

2 replies

takealot.com

17 months ago

Inaccurate stock levels: Not the first time

I am in the market for a Mini PC, and saw the model that I wanted on Takealot, which is a Proline product. I then contacted Proline to find out if I could bring the product directly to them in the event of a warranty claim, to which they said it's perfectly fine, but they did inform me they don't have any stock currently in the country. Worried that this might be an error on Takealot's listing, I raised a query to find out if their seller had stock. On the website was two options: R5999 with a waiting time of 7 days, and R6599 available next day. Turns out this was from two separate sellers, which I didn't realise immediately. I asked Takealot, and they confirmed stock, but when I went on site, the R5999 option was no longer available, only the R6599 option from the other seller. This means they were advertising something as being in stock at one of their sellers when in fact it wasn't. This means that they advertised incorrectly, and I think it is ********* to do that. If I had placed the order for the R5999 option, they would've cancelled my order due to non-stock, and credited my account, tying my money up for 5-7 days before being refunded. They should keep their stock levels accurate to avoid this. This has happened to me historically more times than I care to mention with Takealot and it is very disappointing, sneaky and *********.

0 replies

FNB (First National Bank)

18 months ago

You guys have made me feel so sad an unvalued

I'm afraid I have to share something which made me feel truly sad and unvalued my by my bank: A bank to which I've plead my allegiance for about a decade already. One which I trust, one which I'm loyal to, one which I've come to see as having my best interests at heart. I approached FNB about a week ago to request a review of my Home Loan interest rate, as I truly believe the bank can do better based on my reasonings provided to them. (Since its inception, I have been paying diligently, I've been adding extra funds into my access bond, I have no other debt, I have never missed a payment, I have impeccable credit score which has improved even further since I took out the loan, etc etc.) I was contacted by FNB two days later to say that unfortunately, due to the current pricing strategy and market conditions, they are UNABLE to adjust the interest rate, and then proceeded to tell me in the same email that I agreed to the loan interest rate at the outset, full the full duration of the loan (Which I understand, but the tone of the message just didn't sound very caring). This message left me feeling saddened, so I responded to say I was disappointed as I was a loyal customer with excellent credentials, and it was time to perhaps look at switching banks. In the response I got, a sentence read, and I quote "Should a better rate be obtained from another financial institution for the same lending as ours, you may provide us with the quotation in order that we can escalate for further consideration." So that's what I did. I quickly filled in a homeloan switch Application on ABSA's website, and without even checking my credit histories or delving deeper, ABSA was immediately able to offer me a quote of a homeloan with a whole 1% lower interest rate. I didn't even speak to a consultant. ABSA even goes so far as to give you the option to say "I'm not happy with the interest rate", and now they are seeing if they can do even better on that rate. I proceeded to send the quote to FNB, and within 3 hours they responded to say they have matched the interest rate with immediate effect. The word "UNABLE" in the original email clearly should have read "UNWILLING". I thought my bank had my back. Probably my own fault for feeling this way. I took this very personally, and you guys have broken my heart. I have heard of many people that have successfully renegotiated their interest rates, but when I try, they just slam the door in my face. FNB, at least I know that I cannot expect loyalty from you: at least now I know where I stand.

1 reply

FNB (First National Bank)

19 months ago

Delayed Virtual Card Transactions: Lack of Transparency

I think the fact that I received a "courtesy" secure incontact message informing me of a delay in processing virtual credit card transactions between 25 December and 30 December 2024, when I was awaiting a credit card refund Of R6242 from a merchant, and then having the cheek to say "We will process this on the 23rd of January" and then "Apologising" with a useless "Sorry for the Inconvenience caused" COMPLETELY UNACCEPTABLE!!! Most people don't have such sums of money just lying around and rely thereupon. You should have instated those payments as INSTANT PAYMENTS THE MOMENT you found out about the problem. I have in the meantime, had an argument with the poor merchant over a refund that wasn't reflecting, when they did nothing wrong. Now I owe them an apology, thanks FNB! Additionally, I've logged this as a Credit Card dispute, but not a SINGLE FNB STAFF MEMBER tells me about this issue during my query journey, and I have to hear from it in a pathetic app message. So I have wasted SO MUCH time due to a bank who actually doesn't care about it's clients. Sickening. Yes FNB, you should be ashamed.

1 reply

Review Distribution

5 Star

12 (25%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

8 (16.7%)

1 Star

28 (58.3%)

Reviews

Homeloan email HLApps seems like it's an unattended mailbox

FNB Law-on-Call - USELESS! Do NOT use them

MiHelp, and Thabang Letsoalo in particular, is an INCREDIBLE asset to Miway Insurance! I unfortunately broke down today on the way to a client, And Thabang not only assisted me with Emergency Roadside assistance swiftly and professionally, but also follow

Impossible to get hold of

No refund after an entire month!

Vodacom allowing content Subscriptions (RTST) without permission

Two failed purchases subtracted from Virtual card

Inaccurate stock levels: Not the first time

You guys have made me feel so sad an unvalued

Delayed Virtual Card Transactions: Lack of Transparency

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