DR
Duncan R
Active since Feb 2011
74
Reviews
0
Industries
Reviews
74 reviews2 weeks ago
Bestmed doesn't respond
I escalated an issue of non-payment to Bestmed. I have waited 3 weeks without a response. This is very poor service.
0 replies
3 weeks ago
Bestmed so slow.
When you send Bestmed an email to ask them something you could end up having to wait more than 2 weeks for an answer.
0 replies
3 weeks ago
Bestmed claims system faulty
Bestmed denies payment for things they should pay for. They also give false information for the reason the payment has been denied. When you query it they blame a new system they have implemented for making the mistake. Don't trust Bestmed. You have to query everything.
0 replies
48 months ago
FNB Mickey Mouse bank
My credit card no longer works for online payments. The system that sends you the authorisation message or OTP is not working. Wanted to make an online purchase for my wife's birthday but I am unable to do so. When I called in I got transferred 4 times to different departments. Eventually I was told to call 087 030 3030. I waited 29 minutes for anyone to answer. FNB has become a Mickey Mouse bank. If you are considering a bank don't choose FNB. This has been a problem since Friday yet the bankers you talk to on their chat line have no been informed of this so they just transfer you to another department.
1 reply
49 months ago
Britbox doesn't work on LG Smart TV.
I had the Britbox App installed on my LG smart TV 55UH603V. One of the series wouldn't play properly so I logged a fault with Britbox. I was told to uninstall the App and reinstall the App. My TV wouldn't allow me to do this so I contacted LG. They managed to help me remove the App but now the App is no longer in the LG App store. LG said I must take it up with Britbox. I did so and Britbox referred the issue to their technical department. That was 3 weeks ago and I am still waiting. Everything else works like Showmax, Netflix and DSTV. Just Britbox doesn't work. It is not worth the trouble and they take too long to respond. Rather subscribe to something else.
0 replies
52 months ago
FNB Bank is an error
FNB are now so bad that they send you high priority complaint SMSes in error saying that someone will contact you in 24-48 working hours. A week later nobody has contacted you. Not even an apology that they sent this SMS in error. If they can't even get this right imagine what they could do with your bank account.
1 reply
52 months ago
Afrihost mobile data doesn't work.
This is the 4th consecutive day I have called Afrihost to try and get my mobile data, which I have already paid for upfront, to work. I have had to buy MTN data in the mean time. Afrihost are incapable of fixing my mobile data. They just refer it to their critical care department who refer the issue to MTN. MTN says they can't find anything wrong. So now what. Don't buy Afrihost mobile data it just stops working and nobody knows how to fix it.
0 replies
53 months ago
Afrihost mobile data doesn't work.
Don't buy mobile data from Afrihost because it doesn't work. I phoned Afrihost on the 24 January because my mobile data was not working. They escalated the problem to their technical department and MTN. On 2 Feb my data is still not working so I called again. The customer service department has had no feedback from their technical department yet more than a week later. That probably means they don't know how to fix this. ref vtk94840593. I asked for the accounts dept to get a refund. I was put through but didn't get to speak to the accounts dept I got through to some other dept and spoke to Rentse. She informed me that a refund would not be possible until they have feedback from the tech dept how many days I have been without data. You can't speak to the tech dept. The telephony was so bad when I called them I had to keep on asking to repeat what they were saying. It was breaking up so badly I had to ask for one word at a time and I still struggled. No Internet Joy here. Hope Afrihost get voted the worst internet service provider.
0 replies
54 months ago
FNB incompetent
I would like to complain about the way FNB credit card fraud has treated me. I first get 3 phone calls from a machine telling me there is suspected fraud on my credit card. So I go on your App to speak to the team of bankers that could help me. Turns out they can't help and put me through to the credit card fraud people on the App. They also can't help and tell me to call 011 352 5910 which is the CARD FRAUD FOLLOW UPS DEPT. Also the wrong number and the wrong people to talk to so they put me through to 0875774162 the EARLY DETECTION DEPT. They could only look at debit card fraud. I did state up front it was credit card fraud. They put me through to the same automated call that called me in the first place which is 0877369250 where I got the same machine message. When I entered my telephone number it could not retrieve my information and I had to give all my personal information to the agent Kyle Africa, He was more useless than the machine I spoke to. You could replace him with a machine. In the end all I had to do was confirm that I made a transaction with Quench. What a waste of my time. Why do you not protect me with insisting that all vendors that want to transact with FNB require a OTP to be issued. Instead you make it my problem and waste my time. In future if you think a transaction is suspicious then please do not process it. The problem with the credit card system is the vendors have all the power and the poor customer has no control. I don't understand why you queried the transaction with Quench and not Mr Delivery. If you do not receive a OTP from me then the transaction is not valid and should not be processed. Please decline all of them.
2 replies
54 months ago
FNB no one stop service.
My wife tried to draw cash from an ATM using her credit card. It was declined. FNB sent me an SMS which states: "Transaction declined due to foreign expenditure limit exceeded. Call 0113692888." This was very worrying as I have not had any foreign expenditure and what has drawing Rand cash from a local ATM got to with it. If you phone the number given in the SMS nobody can help you. They tried to put me through to the Forex department and cut me off. I phoned a second time. This time they put me through to premier banking but I ended up at private client banking who also referred me to the Forex department and pug me through. The Forex department could also not help me and put me through to another department that supposedly deals with credit card limits. They also were clueless and put me on hold permanently. I then gave up after half an hour of a phone call I was paying for. This is terrible service. I no longer want to bank with FNB.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (9.45945945945946%)
1 Star
67 (90.54054054054055%)