Roshnee M

Active since Feb 2013

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Industries

Reviews

12 reviews

4 months ago

BONITAS -****PIEST MEDICAL FUND

This is the one of the worst medical aids you can ever join. I left my previous medical aid because it became quite pricey. Having heard from several people that Bonitas was a reasonable medical aid I decided to give it a try. Worst mistake I ever made. Having transferred from one medical aid to another I should not have had a waiting period but they implemented one. I accepted that as the medical aid prerogative since I do suffer with chronic illnesses. I was assured that I would be covered for my chronic medication with no issues so I submitted my script to the chronic department. Received the confirmation that they would only cover certain of my chronic meds and not all and was advised that one of my meds was not necessary. I accepted the assessment and left out the meds that they would not cover. I become seriously ill in the 2nd month of the probationary period and had to have tests done in relation to my chronic illness. I had to blood tests done which amazingly was one of the things they covered. The doctor motivated for me to be put back on the meds they would not cover. They requested a kidney test which required more bloods. Amazingly they refused to pay for this test which was conducted at their request. I had to pay this out of my pocket. The following week I go to the pharmacy to collect testing strips and lancets. They don't cover this even though I am a chronic diabetic. When I contacted them I was told this is only covered if I.am insulin dependent. So I must practically halfway dead before they would cover my monitoring treatment. Again pay out of my pocket. Was beginning to wonder what was the point of paying for this medical aid. Over the easter weekend I developed abdominal pain. Most of the GPs were away due to the Easter weekend so I went to casualty. They took urine samples,bloods and needed to do a CT scan. The hospital contacted the medical.aid in relation. To the CT scan and were provided a reference. Note I still had to pay a co-payment of R2800. During the course of last week I was informed by the hospital that the medical covered practically nothing which means I must now cover the costs of the medical procedures but I supposedly have a medical aid. According to the medical aid my funds are exhausted. I have been paying this medical aid since December 2025 and to date the payments have added up to R18000 and yet I have been advised that my funds are depleted??? I have only been claiming from this medical aid since March because of the waiting period. I have definitely not claimed up to R18000 worth of medical expenses considering that they pay for just about nothing. I AM ADVISING ANYONE DO NOT UNDER ANY CIRCUMSTANCES JOIN BONITAS MEDICAL AID. THIS IS ONE OF THE WORST MEDICAL FUND YOU COULD EVER JOIN. STAY AWAY. SAY YOUR MONEY!!

2 replies

Aramex South Africa

7 months ago

Aramex -Unreliable and forever delayed

This is supposedly a world class courier company but they cannot even their tracking service up to date. We have been waiting for a delivery that was out on delivery before Christmas. Then the parcel apparently was at the Sandton depot. Then back at the airport. We were then informed the parcel was back at the depot and would only be delivered after the past weekend. When we contacted Aramex this morning we were advised that the parcels with the courier and is out for delivery today before 5. It 17:43 still no delivery and no communicatiin from the courier company. Just a warning yo anyone wanting to use this courier company; please don't. They are reliable. Rather pay more and use a reliable company like DHL.

0 replies

Defy Authorised Service Centre

8 months ago

Service request ***7

If I could give this business a -1 I would. My Defy washing machine is leaking. I logged a Service request for a technician on the 19th of November. We were told the technician would arrive on the 21st. On the 21st a no show. We had to follow up with their service center. We were then told the technician would come on the 25th. No time provided. We had to follow up again and were advised Siyanda the technician would be at our residence at 16:30. 16:30 came and went. Another no show. We then called the service center again and were told the technicians have left for the day. They only work till 16:30. So why were we told the technician would be at our residence at 16:30 if they knock off at 16:30? I always had great confidence in Defy as a reliable brand but not anymore. This message will be posted on as many social media sites so others can see how unreliable this brand has become.

0 replies

Sandringham Veterinary hospital

9 months ago

Dr Katherine is the most amazing vet

We have been through such a traumatic month with our beloved pet suffering with liver cancer. Sadly we had to say goodbye to him this morning.I am so grateful to Dr Katherine and the ladies at this establishment. They were amazing and we would not have been able to get through this without their help. Thank you so much for the empathetic care you offered our beloved baby Moon. We are so appreciate of all you did. THANK YOU

0 replies

OUTsurance

9 months ago

Amazing service and agents

Amazing service and support from Outsurance Pet Insurance in the past weeks

3 replies

OUTsurance

10 months ago

Amazing service

Amazing service from Jasmin Eybers. She was empathetic to my situation. Our dog is going through a terminal illness, and she was very helpful with the claims process. She explained the process going forward in detail and it helps so much to have somebody understand what you are going through. Thank you, Jasmin, for your amazing service

1 reply

OUTsurance

10 months ago

Sizwe Khumbula was the agent that assisted me

Sizwe Khumbula was the agent that assisted me. I submitted my claim on the 26th of September but did not receive any feedback. Sizwe reviewed my claim and realized that the claim was not completed due to an error on the app. He fixed the issue and submitted the claim which was approved on the same day. I have also received my refund. Amazing service. Thank you.

1 reply

Nando's

23 months ago

*********** and poor service

I have always loved Nandos Greenstone,Modderfontein drive but lately they have been stuffing up big time. I order from them at least twice a week. In the past three weeks they have got my order incorrect. The first time they gave me a breast when I ordered a leg. The second time they gave me a leg hot when I ordered extra hot. The third time I ordered two 1/4 chicken one mild and one extra hot; I received 2 mild. We called the store at 18:45 to explain that the order was incorrect. They then verified they had given us the wrong order and would send a driver with the correct order. It's 20:19 and still no delivery. They have called us and told us that the driver left the store 20 minutes ago. I live 15 minutes from the store so it's definitely not within the required time and there is no traffic at this time of the night.

1 reply

Sizwe Hosmed Medical Scheme

30 months ago

Unpaid claims

I sent through claims on the 25th of January and received an automated response that I would receive feedback within 3-5 working days. Nothing. Sent a follow up email on the 31st of January. Same response and no contact. Finally called the call center on the 1st of February and was told by Sindisiwe that my claims had not even been captured due to a backlog from December. Was advised that she would escalate and settle through for processing. Needless to say I have heard nothing further from Sizwe. I pay a hefty premium for my medical every month, over R6000. I do expect a better service. Could someone, anyone contact me to resolve this issue. My membership number is ***.

14 replies

DStv (MultiChoice)

30 months ago

REFUND IN 17 DAYS !!

I scheduled my DSTV cancellation for the 25th of January and like clockwork it was switched off, however DSTV still debited my account for the full payment. I contacted them on the 25th of January to request them to reverse the payment as was informed it had been completed and my refund would take 7-10 days. It's been over 13 days - still no refund. When I called after 10 days, I was advised it would take 17 days (yes 17) for the refund to be processed. Gross incompetence from Multichoice. Please let me know when exactly is this issue going to be resolved since the debit was actually an error on the part of MultiChoice?

4 replies

Review Distribution

5 Star

4 (33.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

8 (66.7%)

Roshnee M

Reviews

BONITAS -****PIEST MEDICAL FUND

Aramex -Unreliable and forever delayed

Service request ***7

Dr Katherine is the most amazing vet

Amazing service and agents

Amazing service

Sizwe Khumbula was the agent that assisted me

*********** and poor service

Unpaid claims

REFUND IN 17 DAYS !!

Review Distribution

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