Emmie van Wyk/Smit

Active since Feb 2013

Reviews

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Reviews

7 reviews

5 months ago

Bootlegger or peg leg?

I had an extremely disappointing experience at the Brackenfell branch. The lack of service and basic operational competence was, quite frankly, astonishing. Upon entering, I was not greeted and had to ask whether I could place an order. Paying for my order proved even more difficult. The young male staff member responsible was on his phone and did not even acknowledge that I, the only customer in the shop, was waiting. When I attempted to pay, he was unable to locate my table on the system, causing further delays while I was trying to get to my next appointment. The situation became even more absurd when I offer to help. On instruction “go check your table number” I discover that the tables did not have any numbers. I desperatly wanted to pay. But how does one check a number that simply does not exist? To make matters worse, a female (she said she was the manager) arrived but offered little assistance beyond a whispered explanation that was impossible to hear or understand. It left one wondering whether she was uncomfortable addressing the issue directly, unsure of the system herself, or reluctant to correct her staff member. The entire experience reflected a serious breakdown in basic customer service, communication, and management oversight. It was frustrating, time-wasting, and entirely avoidable.

0 replies

Boardmans

14 months ago

Boardmans, But Barely

Days have passed since the estimated delivery date, yet the partner in question denies any involvement with the Boardmans parcels. Emails and phone calls remain unanswered, and the only response received was a vague Messenger message that provides no relevant information.

0 replies

Capitec Bank

15 months ago

Capitec, is this the real you?

After making several transactions over a few years to two reputable international companies, I suddenly found I could no longer complete payments using my Capitec account. Despite proving that I knew how to navigate the app and had sufficient funds—reassuring the youthful staff that I’m not the clueless retiree I may appear to be—they accepted my concerns, but couldn't resolve the issue. Instead, they simply closed the matter. I am highy disappointed at the level of service at this insitution where I invest in funds and shares.

2 replies

Sabre Paints

30 months ago

Sabre Paints? Dont go there!

After a mere three years, the paintwork on our house is so faded and discolored that it needs a new coat of paint. We don't experience the "exceptional quality and service delivery, high-quality" and not the "strong customer relationship" promise. More than 200 houses in our estate are experiencing the same issue. The estate is not even completed and handed over; some houses are brand new.

0 replies

Cattle Baron Tyger Waterfront

34 months ago

Cattle Baron. Swindle Baron

Food great. Service great. BUT the manager admits that he is aware of overcharging. Items on own our invoice were overcharged by up to more than 30%. Without any rectification.

0 replies

Coricraft Group

34 months ago

Coricraft. Missing in action

No updates. No communication. We bought lounge and dining room furniture. Less than a week before the agreed-upon delivery date, Coricraft Canal Walk is not able/willing to give feedback on the status of the order. We don't know whether the 50% deposit has been received by Coricraft, and/or whether the order has been placed. Cannot understand why information is omitted.

1 reply

Capitec Bank

40 months ago

Much appreciation for Capitec & Mercantile & Cornel Venter

After using Capitec's international award-winning app for around 30 months, choosing Mercantile for our NOC made absolute sense. And that a wise decision that was! Even though the directors/office-bearers were on two continents and never set foot in a Mercantile Bank, our account was opened online. We appreciate the professionalism of Cornel Venter, Business Banker at the Relationship Suite: Your levels of knowledge and service are what we wish South Africa. Thank you once again, Cornel.

1 reply

Review Distribution

5 Star

1 (14.3%)

4 Star

0 (0%)

3 Star

1 (14.3%)

2 Star

0 (0%)

1 Star

5 (71.4%)

Emmie van Wyk/Smit

Reviews

Bootlegger or peg leg?

Boardmans, But Barely

Capitec, is this the real you?

Sabre Paints? Dont go there!

Cattle Baron. Swindle Baron

Coricraft. Missing in action

Much appreciation for Capitec & Mercantile & Cornel Venter

Review Distribution

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