MB
Mark B
Active since Jan 2013
26
Reviews
0
Industries
Reviews
26 reviews4 weeks ago
🚨 SAMSUNG SOUTH AFRICA, MAKRO & CGSO – COMPLETE CONSUMER RIGHTS DISASTER 🚨
⚠️ WARNING TO SOUTH AFRICAN CONSUMERS ⚠️ I have honestly NEVER experienced such a shocking level of incompetence, avoidance, and complete disregard for a paying customer in my life. I purchased a PREMIUM Samsung QLED TV at an EXTREME cost expecting PREMIUM service and support. Instead, I have been trapped in an endless nightmare between Samsung South Africa, Makro Cape Gate, repair agents, and now even the CGSO — the very organisation supposedly established to PROTECT consumers. 📺 The TV was repaired DURING WARRANTY by a Samsung-authorized technician arranged through Makro. ❌ THE SAME FAULT CONTINUED. And instead of resolving the matter properly, every single party involved appears focused on one thing only: 👉 PASSING THE BUCK. Samsung now claims they “DO NOT KNOW” who performed the original warranty repair. Even more unbelievably: 🚨 SAMSUNG NOW ALSO CLAIMS THEY CANNOT FIND THE TECHNICAL REPORT FOR THE REPAIR DONE UNDER THEIR OWN AUTHORIZED WARRANTY PROCESS. 🚨 HOW IS THAT EVEN POSSIBLE? A Samsung-authorized repair was arranged through Makro under warranty, yet now suddenly there are supposedly: ❌ NO proper records❌ NO repair report❌ NO accountability❌ NO one willing to take responsibility That alone should TERRIFY every Samsung customer in South Africa. Even worse, despite repeatedly demanding a PROPER TECHNICAL INSPECTION at my premises: ⚠️ THIS STILL HAS NOT HAPPENED. ⚠️ I have repeatedly requested: ✔️ A proper on-site inspection✔️ A detailed technician’s report✔️ Confirmation whether this is the SAME recurring defect✔️ Accountability for the FAILED warranty repair Instead, I have received: ❌ DELAYS❌ EXCUSES❌ SILENCE❌ Endless attempts to avoid responsibility And what makes this even more disturbing is the conduct of the CGSO. The CGSO is supposed to uphold the Consumer Protection Act and PROTECT consumers against EXACTLY this type of conduct. Yet instead of enforcing accountability, this matter feels like it is simply being pushed aside and administratively buried. So what exactly is the point of the CGSO if suppliers can: 🚫 Perform failed repairs🚫 Lose repair reports and records🚫 Ignore recurring defects🚫 Delay inspections for months🚫 Avoid accountability entirely …while consumers are left helpless after spending tens of thousands of rand? ⚠️ THIS IS NOT CUSTOMER SERVICE.⚠️ THIS IS NOT CONSUMER PROTECTION.🚨 THIS IS A COMPLETE SYSTEM FAILURE. 🚨 Samsung South Africa and Makro are more than happy to take consumers’ money, but when serious problems arise, customers are left to fight an exhausting battle just to be heard. The level of frustration, stress, wasted time, and complete lack of accountability has been absolutely unacceptable. ⚠️ SOUTH AFRICAN CONSUMERS DESERVE BETTER. ⚠️ @CGSOSA@[email protected] #SamsungSouthAfrica #Makro #CGSO #NCC #ConsumerRights #SamsungQLED #WarrantyFailure #CustomerServiceFailure #Hellopeter #SouthAfrica #ConsumerProtection #FailedRepair #QLEDTV #SamsungFail #Cons
3 replies
4 weeks ago
CGSO FAILED TO PROTECT THE CONSUMER AGAINST MAKRO & SAMSUNG
I trusted the Consumer Goods & Services Ombud (CGSO) to protect consumers and ensure fairness. Instead, my experience has left me completely shocked and deeply disappointed. I lodged a complaint regarding a Samsung TV that developed the SAME fault again after supposedly being repaired under warranty through Makro. Rather than enforcing accountability and protecting the consumer, the CGSO appears to have shifted pressure onto me instead. I repeatedly requested: * An inspection at my premises by an AUTHORIZED Samsung technician, * A proper technical assessment, * And a report confirming whether this is the same recurring defect. Instead of ensuring this happens, I was informed in writing that if I insist on an on-site inspection, Makro “may refuse to further assist” with my matter. Read that again carefully. A consumer protection body effectively warning the CONSUMER that the supplier may stop assisting if the consumer insists on a proper inspection. How is this acceptable? How is this protecting consumers? This matter has been filled with: * Endless delays, * Contradictory communication, * Reference number changes, * Lack of transparency, * And what feels like complete unwillingness to hold Makro and Samsung accountable. At this point I seriously question whether the CGSO is truly acting independently or whether consumers are simply being pressured into accepting poor treatment from large corporations. South African consumers are already fighting hard enough against retailers and manufacturers. The Ombud is supposed to level the playing field — not make consumers feel abandoned and intimidated. I expected fairness. I expected accountability. I expected consumer protection. Instead I feel completely failed by the very system designed to help consumers. Case Ref: 202604-0187172
3 replies
1 month ago
“Very Impressed with First Experience”
This was my first time making use of Coastal Tool Hire Montague Gardens for both equipment repairs and equipment hire, and I am very impressed with the service received so far. The team has been professional, efficient, and easy to deal with. Turnaround time and communication have been excellent, and the overall experience has been smooth from start to finish. I would definitely recommend their services and will be using them again in future.
0 replies
1 month ago
Makro / Massmart – No response, recurring TV fault, multiple case numbers
I have been dealing with Makro and Massmart since 4 April 2026 regarding a defective Samsung QLED TV. The unit was previously repaired, but the same fault has returned and worsened. A service call was logged on 4 April and an inspection was conducted on 9 April. Despite this, no outcome has been provided. Multiple case reference numbers have been created for the same issue, with no continuity or accountability, making it impossible to properly engage or resolve the matter. The TV remains faulty and unreliable. I am not prepared to accept another repair and require a replacement or refund. Despite escalation to Massmart, I have received no meaningful response. This level of service and delay is unacceptable.
112 replies
20 months ago
iStore Pre-Order Refund
I placed an pre-order with iStore on the 13/09/24. They have been keeping me on hold for weeks. No Stock. They sent me a SMS update on the 2nd October with good news. Your order has been secured and will be delivered by the 8th October. Please look out for communication from our courier. I waited patiently till the 8th. No delivery. They gave me a call telling me that there is still no stock, after I had been waiting at home patiently for the courier to arrive. After this I lost all interest in receiving the unit and decided to cancel the order. Today the 15th October they respond, telling me that it will take 10 - 14 working days for the refund to reflect in my account. Totally unacceptable.
0 replies
31 months ago
BE WARNED
Be warned when taking out insurance with them. You start out with a low premium and then they gradually increase it every year. Even when you don't claim. There premiums are also different every month. The Ultimate plan is R650.00 per month as advertised on their pricing and cover. My last debit order for Nov was R991.80. The one before that was for R602.29 and the one before that was R763.31. Does that make any sense at all.
1 reply
37 months ago
STILL NOT RECEIVED ORDER
I placed an order with them on the 27th March. When you try to get hold of them, you just receive an error message. Impossible to get hold of anyone. This will be the first and last time i will ever place an order with them
0 replies
50 months ago
TFS HARASSING ME FOR PAYMENT
Harassing me for payment, when an arrangement was put in place and I have been keeping to my arrangement.
1 reply
50 months ago
VERY BAD SERVICE with FNB Connect
I have two connect packages with FNB that I took out for my wife and son. WHY do they not have connectivity when there is load shedding. When I took out the FNB connect packages, it was explained that FNB connect works off other networks (VODACOM & MTN). So WHY do they have problems with no connectivity, when I have connectivity using VODACOM when there is load shedding???? It is pointless trying to call them as they are no help at all.
1 reply
50 months ago
INCREDIBILY BAD SERVICE
I have just spent 2 hours of my time on the phone trying to get hold of someone at FNB to sort out my business credit card. I cannot get hold of my buisness banker or the person that has been put in her place during her absence. Tried call their business line 10 time. Cannot make out what there automated answering service is saying half way through the message and repeatedly get cut off. You just do not get good service anywhere in this country.
1 reply
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
24 (92.3076923076923%)