Lebo M

Active since Jan 2013

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Reviews

8 reviews

8 months ago

Poor customer service

We just left KFC Hillcrest in Pretoria and the service was horrible. Please check the CCTV at between 17h30 and 17h44. The lady approached us and asked if we will be making purchase via card or cash, we responded by saying card then she told us to use the self-service machine since the tills only take cash. We proceeded to the self-service machine and waited for other patrons to finish with their orders. Then it was our turn, as we wanted to enter our cell phone number and she pressed guest option and I asked her why did she do that and she couldn't provide a response - 1st flag. We then continued on the machine and wanted the black Friday fiesta meal then she tells us we can only order it on the till as they don't have cups on the self-service machine-2nd flag and she will do us a favour and allow us to order at the till. We asked how will we pay at the till since she had said the till can only accept cash, and we are paying by card. She then said they will assist us at the till. So I asked her why she **** about the cash only option for the till, she couldn't answer me. I told her the least she could do is to apologize and take accountability and she wasn't keen so I told her I'm going to post a review about the experience then she apologizes.

0 replies

Checkers & Checkers Hypers

9 months ago

False accusation from security personnel

I just left Checkers Woodlands mall and the experience I have encountered is horrible to say the least. I did my shopping, paid for my items then I get stopped by the security personnel at the exit. I am told upstairs they told them to check my receipt because "I left something", what a way to phrase an accusation, then I inform the security personnel what is it that I left as I know what I went inside the shop with, he then asks for my receipt which I glady give and the only answer he can give me, is that he was told to check my items as I left something. Then he calls a guy by the name of Vincent that all the items are counted for as per the receipt. It was disgusting that you get accused of *****ing and yet they can't provide a response and keep on saying Vincent said you left something inside the shop. Vincent even tried to insist that there must be something I didnt pay for. Such experience from Checkers is horrible as I have been your clients for years now to receive such treatment and accusation disguised as if I left something inside the shop. I left because I was in a hurry but I demand to see footage that Vincent saw and him to be adamant that I left something inside the shop and my trolley needs to be searched.

0 replies

LUXURY UPMARKET GUESTHOUSE 20 4TH RUSTENBURG

10 months ago

Horrible service

I would even rate this place zero stars if the option was there. We booked this place in advance (July for September) and even paid extra to upgrade our room. We even communicated with the owner via WhatsApp to ensure everything was in order. We were shocked when we arrived to find that our room which we have paid extra to upgrade has been given to someone else and we were offered a different room that is lower than the room we booked. The security guard just said that was our room and the lady in charge wanted us to show them pictures of the room we booked, despite them having the reference. Their audacity to say we should take the room and they will correct it the following day, when they are well aware of the kind of event we are attending the following two days. I am very disappointed at their service and for not keeping to their end of the deal by having the correct room ready for us. Then she goes on to say, I come across as a perfectionist and don't think mistakes happen instead of seeing that's why one books in advance and pays promptly so that such mistakes don't take place.

0 replies

Absa

41 months ago

Unresponsive card department and poor service

I have been trying to close my credit card with ABSA and this is proving to be an impossible task. I have paid what I need to pay and I was told to call the card division so they can close the card but this division does not answer the phone. I have on the line listening to music for more than 30 minutes. When I choose a different option the staff just say it's the wrong department and end up hanging up the phone on me. When I called this same "wrong department" they were able to give me the outstanding balance but now that I want to close they say it's wrong department. Why is ABSA making it so difficult when one wants to close their credit? I need this matter sorted out.

3 replies

Audi South Africa

54 months ago

Never finance your car with Audi/ Wesbank!!!!!!!!

The kind of treatment I received from Audi is pathetic. They ignored my email I sent on the 07th of February 2022 to change my banking details from Absa to FNB. I gave them a call on Saturday 19 February 2022 to double check everything as Absa reminded me via text that the installment is due soon. The Audi consultant requested my details and I informed him of what transpired and when I sent an email to Audi to update my banking details. To my surprise this morning 25 February 2022, Audi tried to debit my Absa account and when I call them, they are saying there's nothing they can do on their side and the penalty fee Absa will be charging will be on me. I moved all my banking to FNB so why does Audi not follow instructions and want do as they please. On top of that, when I called them on the 19th of February, the consultant made the changes and sent confirmation that the debit order will go through via FNB on the 20th of February 2022. So Audi tells me, the only thing they see on their system is that I made a call on the 19th and the debit order from FNB was going to start going out from the 20th of March, totally different to the letter they sent me on the 19th of February 2022. The consultants have a don't care attitude and have no customer service. I need this resolved and I need the recordings of the phone calls sent to me.

0 replies

Keedo

69 months ago

Poor customer service

Good day I made an online purchase for delivery at Keedo Woodlands Boulevard which I paid for. Parcel no ***. I went to the store to collect my goods because I saw on my profile online that the goods have arrived. I never received an sms and the store assistance refused to hand over my goods to me without the sms which I never received. The staff at this Keedo branch in Woodlands Boulevard really have poor customer service and were not interested in resolving the matter. Instead they said I must send an email to the online department. It was only when I said that they should call Keedo customer service and I am not leaving without my goods that I paid for, that's when they called and they were assisted to release the good. It is not the first time I have bad service from these same store and same ladies. They even said it is not Keedo's fault I didnt receive the sms and I should wait for the sms or email. I send an email to Keedo customer service on the 4th of December 2020 and to date they haven't responded to my complaint. Thank you

2 replies

Keedo

79 months ago

Not paying my refund

I bought my baby clothes on the 18th of January 2020 at Keedo Woodlands Mall and went again on the 22nd of January 2020. The lady who was assisting me was Sandra on both occasions and on my 2nd trip I told her one item might be a duplication but will check when I get home and should it be a duplication I will then return it. She agreed. I went back on the 25th which was a Saturday to return the duplicated item and another lady processed the return. The Keedo pos device had issues like always and it first rejected the card I used to purchase the items. I then tapped my card and the receipt came out as if it was processed. Upon looking at my receipts at home on Monday, I saw it says approved offline and money was not in my card as yet. So I decided to give it time and went back on Tuesday to query it, to my surprise they are both now acting like I’m lying and must present bank statement. So I went to collect my bank statement and gave them and I was told in order to protect their job and the advise received from the technician they will 1st email my receipt together with the bank statement to their technicians and they will advise me accordingly. It will take 7 to 10 working days before it can reflect whereas before I was told it normally takes 4 days maximum to reflect in the account. To date, ten days has passed and my refund is still not there. I will never shop at Keedo again!!!!! They treat you like a criminal when it doesn’t benefit them.

0 replies

Tracker Connect

99 months ago

Tracker debited my account without my authorisation and dont want to credit me back.

On the 23rd of April I was double debited on my policy and when I called to enquire I was not given a valid and sound reason. I had changed my debit order date from the 15th to the 20th. When I called to enquire about the double debit I was told that it's because of the debit order date change which doesn't make sense. The lady also failed to transfer my call to her supervisor. I went through the contract and no where does it state that if I amend my debit order date I will be double charged. All my installments are up to date and for Tracker to double charge me is going against what I agreed on. I sent a cancellation letter to Tracker on 30 April 2018 and a lady called and informed me the issue will be rectified and I will be credited. Today, 29 June 2018 I called the call centre and spoke with Ntetsing Mbewe and told me about a principle that when you change a debit order date, automatically they debit twice and a consultant would have mentioned that to me. I told him no consultant called me and I have moved from pillar to post and tired of this. I told him to point me at the contract which mentions this principle and he took long and he couldn't direct me. i told him, i will be cancelling this contract and reverse the last installment and Tracker will not charge me any cancellation fee as they did something without my consent and knowledge. this is against the law and i even engaged with m,y legal team. Tracker should get their act together and not do things as they please and go against PASA rules.

2 replies

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Lebo M

Reviews

Poor customer service

False accusation from security personnel

Horrible service

Unresponsive card department and poor service

Never finance your car with Audi/ Wesbank!!!!!!!!

Poor customer service

Not paying my refund

Tracker debited my account without my authorisation and dont want to credit me back.

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