SC
Steven C
Active since Jan 2012
3
Reviews
0
Industries
Reviews
3 reviews94 months ago
RSAWEB extremely poor service
I bought a new laptop and, as a client of RSAWEB, they assisted me to set up Outlook and my email account using IMAP. After a few days I wished to re-set my emails using POP. On Friday 7th Sept, I spoke to Brandon on the support desk. I granted him access to my laptop, who, after an hour, advised me Outlook had been corrupted and I need to speak to an IT specialist to re-install. It was his mess and he must rectify the problem. I then spoke to Shanaya who managed to restore the files but my emails were still not working correctly. She became impatient and blamed me. I requested to speak to senior management but instead was put through to Kyle. I granted him access, and after almost another hour, he hadn't resolved the problem. I then suggested he needs to actually create an email account - which he did and problem solved. He undertook to call me Monday morning 10th Sept to check if everything is working. He hasn't called me and there are, in fact, still incorrect settings. The worst part is that senior management is inaccessible and I am being ignored . Besides my 2 verbal requests for senior management to call me, I have lodged 3 written requests on Tuesday 11th Sept at 10:55 am, 11:45 am and again today, each confirmed on RSAWEB reference 943861. This poor level of service is totally unacceptable
0 replies
98 months ago
Vodacom's dishonest business methods
I have 5 contracts on my account, 3 of which are Smart S contracts on a 2 year fixed term basis. On the April 2018 invoices, Vodacom increased the basic contract amount from R236.52 to R260.00(excl VAT) without contacting me or obtaining my authorisation. I spoke to Sikele at their customer service who explained that Vodacom increased our data by 150MB and hence the additional charge. i explained that we never even use all our data in a month and, in any event, use WiFi when at home. We don't need the extra data. Sikele requested I lodge a complaint in writing, which I did on Tuesday 15th May and followed up on Friday 18th May after receiving no response. Vodacom are clearly in breach of contract. Their method of doing business is underhanded, despicable and totally unacceptable. They have not even had the decency to contact me - extremely poor customer service
3 replies
110 months ago
Swears at and threatens customers
<p>My LG washing machine has been returned 3 times after the control board was replaced at a cost of R1880.</p> <p>After the 3rd time it was returned, the machine was not attended to and after a week when I phoned, Ivan, the owner swore at me. I then went to the shop where he threatened to hit me if I did not leave his premises</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)