Active since Dec 2012
This is one of the worst ever Insurance Company's in South Africa. January 2025 I lodged a claim regarding my Aircon Unit that was damaged in the Storm. A full damage report was sent to them. The Claims Handly immediately rejected the claim. I then notified him to open the report, read and Comprehend the Report. He the opened a claim and send through and ASSESSOR. Days late another Company was send to give a SECOND QUOTE since the first quote was too high. Second Quote was sent to them. DAYSSS LATER i emailed regarding progress. THE claims supervisor then emails me to notify me that she went through the email THREADS and the claim was rejected. WOW some supervisor, obviously did not even look at the file. Unfortunately our Body Corporate took the liberty of Using the Same insurance Company that operates as our Managing Agent.
Purchased items from Truworths La Lucia. Clothes did not fit so went to Truworths West Street Durban Store. They refused to take in refund until I Pay 45.00 rands. What utter nonsense, the very first time that I have heard of this outrageous fees.
Woolworths why bother having customer service. I made 15 calls to Woolworths financial services regarding my store card. *********** staff were too lazy to attend to my call. Every call was first put on hold then cut off. Is this the type of service that woolworths renders? Disgusted with the pathetic unprofessional agents.
I have installed a TRELLIDOOR security gate in 2018... The gate began rusting badly within 6 months, after putting up with this eye I contacted Trellidoor requesting advise on how to refurbish this gate which everyone knows is not cheap, I was told that this Gate will be REPLACED at no cost as it is still under the Five Year Guarantee. The Gate was replaced in 2020. In 2023 the Gate started rusting again, I could not phone Trellidoor as I tragically lost my husband, I contacted Trellidoor today and was told that the guarantee is only 3 years. So the advertised 5 year guarantee is actually very misleading. Trellidoor. Cheaper alternatives are far more economical. After paying a fortune for trellidoor it is only guaranteed to last for 3 years.
Tracker fraudently issued a mandate on my bank account for R1131.00 per month.I dont even have a vehicle.Is this a new scam
Absolutely disgusted with Momentum . This company took over the short term insurance of Alexander Forbes and unfortunately they cannot offer the same excellent service of Alexander Forbes. My Insurance claim was turned down by theit so called professional who I am sure was paid the equivalent of my claim to lecture the client on Power Surge, The Condescending attitude of the Assessor or rather electricity expert will eventually bring a lot of disrepute to Momentom . Please momentum get out of the Short term Insurance industry we you are not prepared to pay out claims to NON WHITES.
I Had booked and paid for a Franshoek hop on hop off wine tour. Was double charged
It is rather disappointing when items bought online cannot be returned. I regularly purchase online from CLICKS. Recently two items were not what I had ordered, I went into LA LUCIA CLICKS to return item with my delivery note, I was very rudely informed that I need to produce an invoice,. How am I supposed to produce an Invoice?? All i am given my online is a delivery note. This is unacceptable and I will definitely not be supporting this store going forward
Bought a pair of sneakers from Cape Union Mart for my son. Unfortunately due to Covid phobia I sent off the sneaker without the box to my son. My helper unwittingly threw away the BOX, The sneaker was not to my sons preference and he requested that I exchange the sneaker for something else from the store. I promptly took the sneaker with the RECEIPT to La Lucia Cape Union Mart. The Store Manager simply refused to attend to my problem. He insisted that I have the Box. Hence I am stuck with a brand new pair of sneakers. I can understand if i dont have the receipt, but surely insisting for the box is Ridiculous.
Trafalgar Insurance,. The worst insurance company ever. As a unit holder in a sectional title WE WERE FORCED into being insured with this pathetic Insurance Company. I lodged a claim on 27.01.2022. Today is 14 February 2022, they now require proof that the leak has been repaired. A totally useless company that is not willing to settle claims , however greedy enough to GRAB money from Unit holders. Hopefully going forward we would not be FORCED to be insured with this USELESS INSURERER
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