LM
Luxolo M
Active since Nov 2012
55
Reviews
0
Industries
Reviews
55 reviews1 month ago
Pathetic service
I am writing to formally lodge a complaint regarding an administrative error on your part, which has resulted in unnecessary bank charges being incurred on my account. Despite notifying your telephonically of a change in my banking details, and receiving confirmation that the update would be effected, a debit order was incorrectly submitted to my old bank account in respect of policy number 13095041. This is particularly concerning as all my other policies were successfully updated to reflect the new banking details, indicating inconsistent handling of my request. As a direct result of this oversight, I have incurred avoidable bank charges. This situation could have been prevented had the update been processed correctly and consistently across all my policies. In light of the above, I request the following: A full investigation into why policy number 13095041 was not updated in line with my instructions. Reimbur*****t of all bank charges incurred as a result of this error. Written confirmation that my banking details have now been correctly updated across all policies to prevent any recurrence. I trust that this matter will be treated with the urgency it deserves and look forward to your prompt resolution.
4 replies
1 month ago
Pathetic service
Last month I contacted RCS to update my debit order details and the consultant confirmed to have done it. To my surprise, a debit order went off from the old bank account, resulting on unnecessary charges. This is unacceptable. Is RCS telling me that my request was not actioned as per my telephonic request??
1 reply
1 month ago
Pathetic service, thanks God I took my business away
Last month I visited the Capitec branch in Brackenfell to settle my credit card. I requested the consultant for the settlement amount which she confirmed and I paid it. In addition, I requested the closure of the account which she confirmed to have done it, and even tear my card. To my surprise, I'm getting an email from Capitec demanding me to pay the credit card. That is unacceptable.
2 replies
2 months ago
Pathetic service
I am बेहद frustrated with the pathetic service received from RCS. On 02/04/2026, I contacted RCS to update my debit order details from one bank to another. I was clearly advised to submit a copy of my ID and confirmation of my new banking details, which I promptly did. To my surprise, I then received a response requesting—again—a copy of my ID, as well as a copy of my store card. This is completely unacceptable. Not only is this repetitive and inefficient, but is not totally not acceptable and I am going to report this matter further. It is extremely disappointing to deal with such poor service, lack of clear communication, and disregard for customer convenience. An urgent resolution to this matter is required before I escalate the case further.
0 replies
2 months ago
*********** billing personnel
I recently visited Pathcare for my blood tests, with the request form clearly indicating what tests should be done. At the billing stage, Pathcare billed a test that was never requested and this resulted on that portion being rejected by my medical aid. Why must I be liable for your incorrect billing? Lancet was doing a great job, I don't know about you.
2 replies
3 months ago
Disgusting service - Airport Mall outlet
I purchased food at one of your pathetic outlet in Airport Mall in Belhar at 18:06. I was informed that the waiting time is 20-40min. At 18:59 the order was still not ready. I requested for a refund as my transport was leaving and your unprofessional cashiers gave me attitude and refused to refund me. I demand my refund
0 replies
6 months ago
Pathetic service, not surprised where Auto & General features in the equation
This morning, I took my vehicle to Barons Bellville for its scheduled service and left it there, expecting the service to proceed as normal under my service plan. However, I was contacted by the dealership and informed that Innovation Group had declined authorisation, stating that my cover had ended. This was both unexpected and unacceptable. According to the contractual document in my possession, the service plan is valid until 75,000 km, and my current mileage is 67,500 km, which clearly falls within the coverage limit. The contract also notes an end date of 04/08/2025, which I admittedly did not focus on, as the mileage limit had not been reached. However, at no point was I ever contacted—via telephone or email—to inform me that the cover was due to end, nor was I given the opportunity to renew the plan before expiry. Adding to my concern, Innovation Group has continued deducting premiums from my bank account on the 25th of every month even after the stated end date of the coverage. This raises serious questions, as continued deductions for a lapsed contract are both inappropriate and, in my view, *****ulent.
1 reply
8 months ago
Pathetic service
I am writing to express my dissatisfaction with the poor service I have received regarding my claim for the malfunctioning front windows of my vehicle. On Monday, 6 October 2025, I sent an email to your office reporting that the front windows of my vehicle were not functioning. However, to my surprise, on Wednesday, 8 October 2025, I was informed that your records could not locate my ID number — which is incorrect, as I have previously corresponded with Auto & General under reference number 278307171. Upon receiving this response, I immediately contacted your offices for clarification. Unfortunately, I was transferred from one department to another without anyone taking accountability or providing a resolution to my concern. This experience has been extremely frustrating and disappointing, especially given the time sensitivity and inconvenience caused by the issue with my vehicle. I kindly request that this matter be investigated urgently and that I be provided with a clear explanation as to why my details could not be located, as well as prompt assistance to resolve the original issue reported on 6 October 2025. I look forward to your prompt response and resolution.
1 reply
9 months ago
Excellent service
I would like to extend my sincere appreciation to Tamara Solomons for her outstanding service. She displayed exceptional professionalism and a high level of product knowledge, which made the entire process seamless and reassuring. Tamara took the time to clearly explain the product options, answered all my questions with confidence, and demonstrated a genuine commitment to meeting my needs. Her ability to provide a competitive premium and beat my current insurer played a key role in my decision to sign up with Santam. It is rare to come across such dedication, efficiency, and customer-focused service. Tamara is a true asset to Santam, and I commend her for delivering such an excellent client experience.
1 reply
9 months ago
False promise
I have recently been recruited by MetroFM to consider Outsurance as the best organization for customers wishing to save on vehicle insurance. I spoke to Koketso this morning who couldn't beat my current insurer. He further promised to send me a link to claim R1500 due to Outsurance's inability to beat my current insurance. He failed to do that. Is this how Outsurance works? If so, thanks God I'm not your customer, clearly your level of service is questionable.
2 replies
Review Distribution
5 Star
3 (5.454545454545454%)
4 Star
1 (1.8181818181818181%)
3 Star
0 (0%)
2 Star
7 (12.727272727272727%)
1 Star
44 (80%)