MN
Mqondisi N
Active since Oct 2012
4
Reviews
0
Industries
Reviews
4 reviews33 months ago
Home-connect care about being paid not providing service
My fibre cable was been damaged on 6 August 2023 by the neighbour while cutting grass outside my premises. I reported the damage to Homeconnect the same day and was assured that the matter will be attended to within 72 hours. 72 hours came and go but nothing was done. I wrote an email reminder from the 4th day up to and including the 12th day. Throughout that period, no action was taken by Home-connect except mere acknowledgement of my emails. I only heard from Home-connect for the first time on 14th August 2023 when I advise that I was termination the contract as I could hold onto a contract that deliver not internet connect. Once again they promise to sort out the issues which they never did. Instead, they send me a bill for the new month (September) wherein they already knew they would not be able to provide any service. In fact, I paid for August in which I had only six day service and Home connect insist that they are entitled to a month notice even if they are not keeping their side of the bargain. So, I paid for two months at which time I received nothing in return. It was only after that cancellation that I received a call from home connect promising action that never materialised. The new service provider reconnected my line just a day after I signed with them on 22 August 2023. To date, nothing has been done by homeconnect to reconnect my service except daily calls to argue that I am liable to pay for services they neglected to ensure it’s availability. This is in fact unacceptable business ethics where the interest is on the payment irrespective of whether the service is provided or not. In fact, I understand from Octotel that they are readily available to assist when they received request from service provider. And they indeed came within a day of having been asked by the alternative service provider which clearly demonstrate I don’t care attitude by Home-connect.
1 reply
76 months ago
GREAT WORK POOLTOPUA
I have a new pool installed by Pooltopia. The installation was complete within two days and commend the professionalism of the workers and management. Thank you guys. great work
0 replies
76 months ago
ABUSE OF DOMINATE MARKET POSITION: OCTOTEL MONOPOLY
Octotel buried fibre cable across the middle of my garden in 2017 without PVC piping and worse they never show me where it was. Last Wednesday it was damage by workers in the garden. Obviously they could not see under ground cables and PVC piping could have reduced this risk. Octotel refused to accept any responsibility for this risk caused by them. Worse, they have done nothing since last week to restored the service, in fact they insist that I need to accept liability to pay re installation fee before they do anything. This is clear abuse of dominate market position since they own all fibre cables in my neighbourhood. Competition Commission should address this monopoly as a matter of urgency, we obviously are being held at Ransom.
0 replies
136 months ago
Poor after sale service
I bought a Kia Sorento in Sept 2012. In the evening of the 1st day all lights didn't work and the next day it was found that a fuss was removed during PDI. By the end of the week, 4 more issues were identified namely, a rattle in the right door, headlights & handbrake were malfunctioning and the cellphone was not pairing. It took various trips to Kia with technicians and workshop managers trying to convince me that I was either hearing or seeing things or my cellphone was malfunctioning. Only in Feb 2013 that the first attempt was made to resolve the queries of which cellphone pairing, rattling and handbrake were addressed. It was only in 2014 that they accept that the headlights were defective and danger to the owner. Once again upon replacement they fail to adjust the headlight and I found myself once more in the dark in George without sufficient lighting. When I took the car back to Kia Paarden Island, they didn't have time to look at it. Since then I have been writing emails to everyone up to National Customer Care Coordinator and shockingly, ever senior managers just do not respond (it seems it's a culture of Kia). NEVER AGAIN WOULD I EVER BUY A PRODUCT OF KIA.
0 replies
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2 (50%)