PR
Paula R
Active since Sep 2012
8
Reviews
0
Industries
Reviews
8 reviews6 months ago
On 19 November 2025 I drove through Oribi Plaza with my vehicle a Suzuki Jimny. On 21 November 2025 I noticed that 2 transactions (the same day same time) were credited on my credit card. I was charged R 80 for a tollgate fee.
Dishonesty by employee with etoll charges. Overcharging with by card and taking more than the price indicated for the fee
0 replies
44 months ago
Thank you Takealot
Had so many disappointments with online purchase and not ONCE did Takealot disappoint me. Thank you Takealot for exellent service
0 replies
44 months ago
Bad service by Vodacom and their employees
On 29 September 2022 I was contacted by Vodacom upgrade Department in that I was due for an upgrade. Mandiza explained to me what the upgrade was about and that the call is being recorded. I agreed to a R279 contract (SIM ONLY + 20GB X 1 (H) + 1GB VID TKT X 3 @ R279 Reduced Sub PM on Red 1GB 200min TopUp. On 1 October 2022, I received a quote from Vodacom for a 24-month contract at R929 per month. I DID NOT AGREE upon. I phoned the upgrade Department to rectify it and the lady (I cannot recall her name) I explained the situation and she said she will have to speak to her manager to rectify my contract and phone me back. Once again CALL IS RECORDED. She did phone me back and confirmed my contract as rectified and as agreed upon as SIM ONLY + 20GB X 1 (H) + 1GB VID TKT X 3 @ R279 Reduced Sub PM on Red 1GB 200min TopUp .... R279 x 24 months. Today I phoned Vodacom again as the Vodacom app showed my balance due at the end of October 2022 as R 929. Once again, I phoned Vodacom upgrades and was by the lady I need to speak to customer care about my problem, she then transferred me to customer care, Lilly tells me the call is recorded and she will escalate my request. My 3rd ref no 1-35863268855161. Vodacom employees are committing fraud to their customers by adding services which was not asked for....., they tell customers the call is recorded and when you ask a copy of the recording, they reply they will send it and that NEVER happens. Vodacom needs to properly train their employees and not lie to customers or commit fraud. I am fed up with phoning Vodacom urge Vodacom to solve this problem immediately!!!!!!! I have been I client for over 25 years and this is enough now. I would like to cancel all my contract with Vodacom
5 replies
62 months ago
Fraud by Vodacom employee
On Friday, 7 May 2021 at 12.24 I contacted Vodacom customer care (Upgrade/ Cancelation) Department and was assisted by "Kevin" . I only requested from him that I would like to know when does my one contract expire. He confirmed that it will expire in November 2022. An hour after the conversation I received and sms stating CONGRATULATION WITH YOUR UPGRADE UNTIL 2023. I NEVER REQUESTED AN UPGRADE AS I HAVE STILL A YEAR LEFT ON MY CONTRACT!!! "Kevin" committed fraud on my name by upgrading my contract without my permission!!! I HAD TO PHONE BACK 3 TIMES AND WAS ON THE PHONE FOR 25 MIN BEFORE A LADY (CANNOT RECALL HER NAME) ASSISTED ME AND SAID SHE WILL ESCALATE MY QUERY AND THAT SOMEONE WILL GET IN TOUCH WITH ME AND I WILL RECEIVE A EMAIL AND SMS CONFIRMING THE CANCELLATION. On Monday 10 May 2021, I again phoned Vodacom as I was not contacted or received any communication. I was assisted by Oscar and he indicated that my query will be escalated. I said that it has already been escalated Friday. He then requested me to hold the line.... which I did... came back after a while and informed me his Supervisor will contact me within 20 min and I will receive an email and sms regarding the cancellation. To date no communication was send to me. Vodacom employees commits fraud on clients names and get away with it. I do want an response from Vodacom and this must be taken up to why fraud are committed on my name.
5 replies
73 months ago
Multichoice (DSTV)
BAD BAD CUSTOMERCARE FROM MULTICHOICE (Dstv) On 22 March 2020 I phoned DSTV to switch of my PVR and extra view at my holiday home, as I have been doing for 17 years. I was assisted by a customer care person. I explained to him that I need my smartcard to be switch off as no one was at the house. He advised me that it cannot be done as I am on a full package. I explained to him that I have been doing this for 17 years. He placed me on hold …. for a very long time, I was phoning from my cell phone... eventually he came back and told me again I cannot switch of the smartcard. He said I must hold on he needs clarification from his manager. Again I was placed on hold for a long time (25) minutes.... eventually he was back on the line telling me it cannot be done so I requested him to cancel my subscription. His answer was that it is ok someone will phone me back. No one from Multichoice ever contacted me back. On 29 May 2020 I received a sms stating R 968 will be deducted from my bank account. Once again I phoned Multichoice and was assisted by a lady explaining the whole story over again. She informed me that someone IN STEAD OF SWITCHING OF MY SMARTCARD ACTIVATED A EXTRA HD SERVICE ON MY ACCOUNT ON 22 MARCH 2020 and never switched off my smartcard. I asked her how and who did that... she was surprised by the persons action and I requested who that person was she said Tamalako (or someone in that regard) she advised me to hold on she was putting me through to cancelations and I must request from them to cancel the extra HD service that was activated for a second decoder on my account. I held the line from my cell phone for 37.14 min, R101 later listening to pre-recorded messages and music. My husband phoned from his cell phone and was listening to exactly the same pre-recorded messages and music as I was on the other line. He was number 206 on the line and will be assisted in 6 minutes … 20 min down the line from his phone no assistance or answer to the call only music and pre-recorded messages. We both hang up as I run out of airtime. I have been complaining about this problem for a very long time (months) and everyone puts you on hold and forget about you. It's a waste of cell phone airtime and BAD customer care from Multichoice. I AM STILL STUCK WITH THE SAME PROBLEM AND PAID 2 MONTHS FOR A SERVICE WHICH WAS REQUESTED TO BE SWITCHED OFF. On 29 May they acknowledge my response and on 30 May 2020, I received the following message back: 30 May 2020, 19:04 Hi Paula, It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard. Kindly note that as per our telephone conversation, the consultant did scheduled a disconnection on the 22 March 2020, however, the system did not execute the disconnection. Please note that charges will be reversed and a refund will processed on the 02 June 2020. Kind Regards, DStv: Hello Peter Team On 30 May 2020 Sandile from Multichoice contacted me and informed that the problem will be solved. Seeing that the debit order for June is already in progress I will be reimbursed for April, May and June 2020 and it will take between 7 to 10 days before I will receive my payments. Sandile was very helpfull, and promised to phone me back on 2nd June 2020. I have send a message again on 11 June 2020: 11 Jun 2020, 08:33 Good day I have not received any feedback from the consultant as promised to phone me back on 2nd June 2020. Up to today, 17 June 2020 no response from Sandile or any other agent and NO promise of back payment from 7 to 10 days (2 June) have been received. Please do listen to your recordings or do you lie to customers sayings CALLS ARE BEING RECORDED!!!!!!
1 reply
73 months ago
BAD BAD CUSTOMERCARE FROM MULTICHOICE (Dstv)
On 22 March 2020 I phoned DSTV to switch of my PVR and extra view at my holiday home, as I have been doing for 17 years. I was assisted by a customer care person. I explained to him that I need my smartcard to be switch off as no one was at the house. He advised me that it cannot be done as I am on a full package. I explained to him that I have been doing this for 17 years. He placed me on hold …. for a very long time, I was phoning from my cell phone... eventually he came back and told me again I cannot switch of the smartcard. He said I must hold on he needs clarification from his manager. Again I was placed on hold for a long time (25) minutes.... eventually he was back on the line telling me it cannot be done so I requested him to cancel my subscription. His answer was that it is ok someone will phone me back. No one from Multichoice ever contacted me back. On 29 May 2020 I received a sms stating R 968 will be deducted from my bank account. Once again I phoned Multichoice and was assisted by a lady explaining the whole story over again. She informed me that someone IN STEAD OF SWITCHING OF MY SMARTCARD ACTIVATED A EXTRA HD SERVICE ON MY ACCOUNT ON 22 MARCH 2020 and never switched off my smartcard. I asked her how and who did that... she was surprised by the persons action and I requested who that person was she said Tamalako (or someone in that regard) she advised me to hold on she was putting me through to cancelations and I must request from them to cancel the extra HD service that was activated for a second decoder on my account. I held the line from my cell phone for 37.14 min, R101 later listening to pre-recorded messages and music. My husband phoned from his cell phone and was listening to exactly the same pre-recorded messages and music as I was on the other line. He was number 206 on the line and will be assisted in 6 minutes … 20 min down the line from his phone no assistance or answer to the call only music and pre-recorded messages. We both hang up as I run out of airtime. I have been complaining about this problem for a very long time (months) and everyone puts you on hold and forget about you. It's a waste of cell phone airtime and BAD customer care from Multichoice. I AM STILL STUCK WITH THE SAME PROBLEM AND PAID 2 MONTHS FOR A SERVICE WHICH WAS REQUESTED TO BE SWITCHED OFF.
5 replies
76 months ago
Bad service and customer care
On 12 February 2020 I received my 3 Fly repellent fans I ordered. When I opened my package the goods were damaged very badly. It could not have been the courier service it was send damaged to me. I emmediatly emailed them and got no reponse up to date I emailed them 7/8 times may be more with no reponse!! There is no contact number ... bad bad bad service.
1 reply
107 months ago
Vacation Hub International
<p>Op 5 Junie 2017 woon ons die voorlegging van IPlorer Brands by. Eers toe almal sit word daar vir ons gesê Welkom by Vacation Hub International. Die volgende dag begin ek google oor VHI sien sien toe al die klagtes. Ons het R 9148 die aand betaal en daar is vir ons gesê die totaal is R 25 000 en GEEN EKSTRA kostes nie. Daar was nooit tydens die voorlegging aan ons gesê van 'n maandelike levy van R 1 508 nie. Op 8 Junie 2017 stuur ek 'n mail na client@vhi om my kontrak te kanselleer aangesien ek in die 5 dae val om te kanselleer. Ek skakel op die selfde dag en praat met Sandra en vra of hul mail gekry het. Sy sê nee nog niks ontvang ons moes so dag of 3 wag.</p> <p>9 Junie 2017 – bel ek weer en Sandra sê die kontrak is steeds nie ontvang nie dis in transit ek moet my eie kontrak lees en prosedures volg. Ek versoek dat sy asb moet kyk of die email ontvang is eks bang hul sê na die tyd hul het nie my email ontvang nie. Haar antw "read your contract and follow procedures" . Sy sê Nagenta ontvang die emails en sy is nie vandag daar nie.</p> <p>12/06 2017 – bel weer praat met Sandra sy kan my steeds nie help nie “the contract is in transit and still on its way to the office” ek vra sy moet net vir my ontvangserkenning gee van my email weer sê sy“read your contract and follow the procedures” ek vra wat is die regte procedures dan want ek het ‘n email gestuur toe sê sy sy kan nie help sonder die kontrak nie en baie ongeskik… read your contract and follow the procedures.</p> <p>Ek bel toe vir Nagenta, sy was baie onbehulpsaam en sê sy het nog nie my kontrak nie en as ek die prosedures op die kontrak gevolg het sal daar nie 'n problem wees met my kansellasie nie. Sy wou nie vrae antwoord nie of kon dit nie beantwoord nie en was baie ontwykend.</p> <p>op 12 Junie 2017 stuur ek per registreerde pos weer my kansellasie. Op 28 Junie 2017 ontvang ek 'n email van Karisa waarin sy neem kennis van vorige korrespondensie en die inhoud daarvan. Sy sê dat my kansellasie per registreerde pos hul nie bedyts bereik het nie en ek verantwoordelik is vir bindende kontrak van 2 jaar. Die kansellasie dokumente is op track en trace gedoen en het van 15 Junie 2017 by Somerset poskantoor gelê waar dit eers op 11 Julie 2017 afgehaal is - Item delivered to B Bradley Mentoor. Die mense maak dit GEWELDIG MOEILIK om die kontrak te kanselleer en weier volstrek om geld terug te betaal.</p>
3 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)