MM
Mafika M
Active since Aug 2012
8
Reviews
0
Industries
Reviews
8 reviews2 weeks ago
Talk to Customers politely -Telkom Sales
On the 26th May 2026 I called Telkom Customer Services, specifically Sales Department. I spoke to a consultant called Xolani. Although he was helpful at the end, but would like to inform Telkom management to advise him to tone his aggressive attidute down a bit. I had to tone him down, reminding him that I'm a Customer. How he talk to Customers, it matters. Bluntly I can say "that's a business, not his household OR his company". For him to choose words when talking to Customers over the phone. When a Customer doesn't understand something. He must be patient as I called because I would like to find out information, worse as I talked politely with him. I was avoiding to be triggered by him because I would have snapped.
0 replies
8 months ago
LEXUS CENTURION: PATHETIC CUSTOMER SERVICES
Dear Sir/Madam I went to Toyota Centurion on Monday the 6th of October 2025 between 08h30 & 09h00 in the morning, to do minor errands at the Dealership. Whilst I was there, I decide to pop-in to Lexus Dealership & to my surprise there was only a Receptionist that was visible. She tried her best to get someone to assist me as I was interested in the Lexus GX 550 SUV as I saw it on Ignition channel 189 on DSTV last week. My reason/s to get to the Lexus Dealership is because I have an interest in "box-like-shaped-SUV's". For an example, I like cars similar to Land Rover Defender, BMW X7, Mercedes G-wagon, & other brands similar. Your Receptionist ended up calling another African lady, as I don't know her name because SHE NEVER INTRODUCED HERSELF, even now I DON'T KNOW HER NAME. I was just told that SHE's A LEXUS BRAND MANAGER. She was wearing what we normally call a "doek" on her head, wearing mustard-like long dress with make-up & earrings. She mentioned to me that her Sales person went out & she can assist me. Her APPROACH & BODY-LANGUAGE was very UNPROFESSIONAL. She was MOODY-LIKE. Worse part as I was telling her that it's been more than 15minutes waiting for a Salesperson. Instead of her to apologise for the delay, she wanted to argue with me as a Client. That's when I decided to leave the Lexus Dealership & lodged my complaint with professional people like Toyota New Vehicle Sales Manager (Reino Van Wyk). Reino Van Wyk was so professional & he could see my face that something agitated me. Worse part Reino Van Wyk was in a meeting with another colleague in his Office, but he left his colleague to assist me as his colleague was on the other phone. Lastly I've tried to call your Lexus South Africa numbers that is +27 (0)11-809-2991 & 0800-220-000. All your lines were busy. Then I concluded why your brand is not so popular to the South African market, as my first experience with Lexus was VERY PATHETIC. Hopefully this email will reach relevant individual concerning Customer Services. NB: Also, your Centurion Lexus brand is visible in the front, but the Dealership is difficult to see & I didn't see Lexus signage leading to Lexus. If I didn't ask Toyota Receptionists, I would not have seen the Lexus Dealership.
0 replies
17 months ago
GAME MENLYN (Maria's Bad Service)
There's an employee by the name of MARIA at the Lotto Machine counter. She works in that counter, but she's always having conversations with other tellers & taking her time to come to assist. She assist customers with an attitude as if she's doing us a favour & her face-expressions, including body-language says a lot. I really don't understand why individuals with a bad attitude are out at the front line of a business. People who can't work with other people must work with "things" at the back business, not infront of the business. Let work at the storeroom/unpacking boxes at the back. MARIA's customer-service was VERU BAD..... PATHETIC indeed.
1 reply
17 months ago
NEDBANK Menlyn Mall BAD-SERVICE
It happened that I went to Nedbank (Menlyn Mall) on the 2nd of January 2025 (Thursday) around 12h20 to do an ATM deposit to a certain business account that I normally do a deposit to it. I've put all details correctly as I usually do & get my deposit-slip as usual. But this time, the deposit-slip had all the information, except for the amount I deposited. And of which was very strange. I suspect that that particular ATM it was having a printer-error, as when it was producing my deposit-slip, it also printed a previous user's withdrawal slip printed badly, it came out together with my deposit-slip. Then I went into the branch as it was not busy, to ask for a re-print because I have a deposit-slip but I needed an amount as well. Unfortunately at the front-desk there was no-one. I had to look for someone inside to assist at the front-desk. Other Clients were also waiting. I ended up going to one of the tellers/consultant, as I was starting to get agitated. Fortunately, the EXCELLENT teller/consultant by the name of MAREECE assisted with professionalism after received a PATHETIC CUSTOMER SERVICE from "so-called" BRANCH MANAGER by the name of PENNY. And this branch manager she even answer Clients as if she's in her ****a-shop. No professionalism & she has a very bad attitude when she talks as well, even you confronted her nicely. How can a branch manager treat customers like the way she did, not leading by example. And a teller giving a very professional service as she did to me. The EXCELLENT MAREECE after she tried to assist me, she also gave me their toll-free number in order to be assisted by escalating my request as the branch is limited to resolve the matter. Again, Nedbank's toll-free line, the consultant that was helping me by the surname Odendaal, it took her 20minutes to give me feedback of what is going to be done by their department & to escalate the matter. She even took my contacts in order for them to update me & inform me about their outcome. Still waiting for their contact. Now, the problem I have is there was no-one at front-desk & I met a very bad branch-manager, to a long-wait of a call & wasting almost 45minutes to resolve an issue that is caused by Nedbank ATM. Worse, this is not my problem, it's Nedbank's. In general, as I normally use Nedbank almost every month for the past 5-years, I must say their customer-service is not good at all compare to other Banks. Whether it's Menlyn, Centurion, Silverton, Eastgate etc....is just the same bad-service to most branches. They assist Clients as if they are making us a favour. Queues are not moving as well.
0 replies
19 months ago
VERY BAD DSTV Technician (PRINCE)
I managed to find a company named Top Notch Electronics on the Website on Wednesday 30st of October 2024. It is helping Clients in Pretoria by referring their Technicians to assist us as Clients with DSTV issues, as I also had one & needed assistance. The person I was communicating with over WhatsApp was responding quickly as he assigned my problem to a Technician called PRINCE, a young man who didn't keep his promise by not being punctual to his 16h00 appointment & I'm not sure whether he works for the company OR he's a sub-contractor. Then he promised to come back the following day (Thursday 31 October 2024) at 11h00 in the morning as it was late & it was starting to be dark. He never returned as promised again. I had to report him again around 12h30 to find out whether he can make it OR not as he kept me waiting. He wasted my precious time as I would have call another Electronic company to assist me. He never had a decency of calling me that he cannot make it for whatever reason/s. I had to contact another Company to assist me within an hour. My advise is that any person who calls DSTV Technicians and come across a young-man named PRINCE, cancel him. There's plenty Technicians in Gauteng who can be professional.
0 replies
23 months ago
BAD CUSTOMER SERVICE and COMPLAIN
RCS BAD CUSTOMER SERVICE & COMPLAIN: Myself and my Partner went to Game Menlyn in Pretoria on the 11th of May 2024 (Saturday) to purchase the Cadac Gas-heater. Then the Cashier explained what needs to be done for us to enter a Competition. For an example, to scan the barcode and how to send it. That was done and sent by us. End of May we went to Centurion branch to make a follow-up concerning our entry. Unfortunately, the person assisted us, contacted RCS and RCS was not direct with their responses, but it shows that we did our part of sending the barcode on the receipt to them. Then the lady at the counter next to the cellphone counter took our contacts, in order for her to make a follow-up to RCS during the week. And she did kept her promised as she called my Partner. She mentioned that RCS says what we qualify for, it will show on our next statement. The statement came, and the was nothing showing. We don't even know what was it that we qualify for. Then on the 29th June 2024 (this past Saturday) we went to the same branch in Centurion and found the same helpful customer service lady, at the same spot. She called RCS again but RCS landline cut us, not sure whether there was a landline interference or not. The customer service lady advised us to send an email to RCS. The department manager also recommended that, as they also don't understand how RCS work concerning our matter. WE WERE INFORMED BY GAME STAFF THAT WE WERE NOT THE FIRST CUSTOMERS TO COMPLAIN ABOUT SUCH. Now, our question is why we wasted our time to be convinced to enter the Competition by Cashier if we are experiencing such BAD CUSTOMER SERVICE FROM RCS or FALSE PROMISES FROM RCS. Also wasting our time to send RCS information and scanning information as advised. Even Game staff and management don't have a clue about RCS administration/s. If we don't get a solution from RCS concerning this matter, I'll definitely take it up to CUSTOMER PROTECTION ACT, and CONSUMER COUNCIL as well.
0 replies
24 months ago
G
When I was looking for a washing machine some few weeks ago. It happened that I entered Game Store in Menlyn Mall (Pretoria). As I was undecided which brand was good and to satisfy my needs. There's a young-gentleman approached me very professionally, and also introduced himself to me. His name was Conscious, and he works in that appliances department. He never rushed me and also he listened carefully about my requirements and he proposed a few products with options for me to decide which washing machine to choose. What I liked about his BEST Customer-Service, is that he listened to my needs and he never decided on my behalf, about what he likes. He gave me a platform to decide. He knows his products very well. He even knows the technicality behind each product/brand. For me, that is the best-customer-service I ever received from Game, ever since. He's passionate, loves his duties, and go out of his way to explain and Google some information for a customer. That's excellent service. He has a right approach and skills in this business. If I would have to recruit any Salesperson to any business, I wouldn't think twice about Conscious. Conscious, the BEST Salesperson/Sales-Advisor I came across. I applaud him as I was exposed and know too much about Sales & Marketing/Business Development/Customer-Services (locally and internationally), and I was exposed to a lot of corporate companies I worked for, and serviced as well. I managed Sales team/s. Thank you. Hopefully this review will help.
1 reply
28 months ago
Worst customer-service by Lazarus FORD Centurion
LAZARUS FORD WORST CUSTOMER SERVICE: On Thursday (01st February 2024), I assisted someone by taking their vehicle to Lazarus Ford dealership for service ( major-service). Their customer-service from Reception to Service-Advisor was excellent, including their shuttle-driver to drop me, and also picking me up later (although shuttle-driver was late for late pick-up). I had to call the dealership to ask about the shuttle-driver's lateness, that's when the shuttle-driver picked up his phone to call me and inform me that he's late for my arranged pick-up time. I was picked-up and dropped at the dealership. Then the vehicle was delivered to me. I did the normal inspection like checking spare-wheel,lock-nuts, kilometres reading, inspection book, any scratches, and cleanliness. As I was rushing somewhere, unfortunately I forgot to check the Engine, especially to check oil-level and other things like water-level and so on. When I arrived at my destination (about 15kilometres from Dealership), I decided to check what I forgot to check on the Engine. Then I was so disappointed and disgusted about the Engine's condition. The Engine was dirty, very dirty. It was not washed after the work that was done on the vehicle. Although oil, plugs, water and anti-freeze was OK. I was so upset to see such Engine after a major-service. As much as I was inconvenienced, then I drove back to the Dealership. Fortunately, it was just after 16h00 as I fetched the vehicle around 15h30. When I got to the Dealership with the "dirty-engine" issue after major-service. I was taken to the Workshop-manager. Then I was surprised with his explanation that they used to clean engines before, but at a certain time they stopped. Then I asked the reason/s. He said after cleaning car's engines, sometimes some vehicles will come with complaints from clients of certain engine-parts damaged from water used. Then lately they prefer Clients to wash their engines themselves. It really doesn't make sense. Then the Workshop manager said the best thing to do when washing engine, is to use spray-jet water unlike high-pressure water, to avoid Engine-damages. As I'm used to different brands on vehicles. What he was saying it made sense, but it didn't make sense why they can't do it themselves for their Clients as it is part of customer-service, OR at least the Service-Advisor to advise Clients when leaving vehicles that lately they don't wash engines. Unlike to be surprised. BUT STRANGE ENOUGH, THE SERVICE-MANAGER SAYS THEY CLEAN CARS' ENGINES IF ENGINE WAS STRIPPED-DOWN OR IT WAS ENGINE OVERALL. That doesn't make sense at all. That was the worst customer-service I've experienced myself from such a big Brand (FORD South Africa). That's why all these years I was sceptical about the Ford brand. Now this experience made me worse. If I compare Ford with other brands like Toyota, BMW, and VW that I'm used to take vehicles to, FORD is the worst. For me FORD is undermining their Clients' integrity and dignity. I WAS ENOUGH!!!! INCLUDING THE OWNER OF THE VEHICLE.
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Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
5 (62.5%)