QC
Quentin C
Active since May 2012
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
deeply frustrating and unacceptable service
Hi Toyota, I am writing to formally escalate a deeply frustrating and unacceptable service experience with Toyota Cape Gate. This is not the first incident, but a trend with this employee. I have been a loyal Toyota customer for many years. Since relocating to Cape Town in 2020, my Fortuner has been consistently serviced without issue. More recently, I purchased a Corolla Cross for my wife, followed shortly thereafter by a Toyota Agya for my daughter — both through Ameer. His exceptional service, professionalism, and customer focus represent the standard I associate with the Toyota brand. As a family, we have continued to invest in Toyota due to its reputation for quality and customer care. In my role at Woolworths, I understand how critical customer expe… [09:17, 3/23/2026] Quentin: Hi Toyota, I am writing to formally escalate a deeply frustrating and unacceptable service experience with Toyota Cape Gate. This is not the first incident, but a trend with this employee. I have been a loyal Toyota customer for many years. Since relocating to Cape Town in 2020, my Fortuner has been consistently serviced without issue. More recently, I purchased a Corolla Cross for my wife, followed shortly thereafter by a Toyota Agya for my daughter — both through Ameer. His exceptional service, professionalism, and customer focus represent the standard I associate with the Toyota brand. As a family, we have continued to invest in Toyota due to its reputation for quality and customer care. In my role at Woolworths, I understand how critical customer experience is — which makes this situation particularly disappointing. Clear Timeline of Events October 2025 1. We brought our Corolla Cross in for a service and requested the replacement of a damaged inner fender liner (part VT53876 0A180). 2. We were advised this was a standard part and that no upfront order or payment was required. Despite this, I proactively obtained and provided the correct part quote to ensure accuracy. 3. Nadia later confirmed with Rudi, after engaging with us and reassessing the situation, that the part we provided was correct. We also confirmed we were willing to pay for labour. 4. Despite this, the incorrect part was fitted and we were overcharged. 5. Upon raising the issue, we were referred to Rudi. The interaction was dismissive and unprofessional — he did not listen to either Nadia or us and instead attempted to explain a different part (related to a door) which was not aligned to what was quoted and booked. When Nadia was given the opportunity to respond, she clarified that the quote clearly reflected a different part. Rudi then left to consult the workshop manager. 6. Only after escalation to the workshop manager was it acknowledged that the dealership was at fault. However, Rudi did not communicate this to us directly — we were informed via Nadia that the part would not be charged. 7. We accepted this in good faith and requested that the correct part be ordered, with the understanding that we would bring the vehicle back once it arrived. November 2025 – February 2026 8. No communication, follow-up, or resolution was provided over a six-month period, as we said this part needs to be replaced regales of mistake that have been made, and we were willing to pay for labour and parts. March 2026 (Current) 9. Ahead of our next scheduled service, we sourced the correct part directly from the parts department to avoid further delays. The part was ordered on Monday, 16 March, and paid for upfront to eliminate any confusion also paid for it. 10. I attempted to meet briefly with Rudi to confirm alignment and waited 40 minutes before he arrived. 11. When he arrived, he refused to engage constructively, spoke over me, and would not sit down, said he was too busy. It was clear he recalled the prior incident and became defensive. As I attempted to explain that I simply wanted to align and avoid a repeat of the previous issue, he immediately stated that the parts department is a separate business and “not part of Toyota.” 12. Despite explaining that this was precisely why I had purchased the part myself — to avoid any confusion — and that I was simply trying to ensure it would be fitted correctly during the booked service, he deflected responsibility and incorrectly blamed me. He stated that because the part was not booked separately with the service previously, the issue was my fault, despite the fact that we had provided the correct quote and the wrong part was fitted. Additional Concerns * I was told a separate booking is required to fit the part, despite the vehicle already being booked for a service and prior confirmation that the part could be fitted during the service. * I was incorrectly blamed for providing the wrong part information, which directly contradicts Nadia’s earlier confirmation. * During the interaction, Rudi escalated the matter to Eugen in the parts department. Conflicting information was then provided regarding part availability — initially that it would arrive the same day, and later that it is only expected on backorder on 1 April. This situation reflects a complete breakdown in communication, accountability, and professionalism. As a result, I have lost confidence in Toyota Cape Gate and will be moving all future servicing to Tygervalley. I request that the Dealer Principal is made aware of this matter. The conduct described above is not aligned with the standards expected of the Toyota brand and requires urgent intervention. Toyota has always been a brand I trusted and supported. This experience has significantly undermined that trust.
0 replies
3 months ago
Deeply frustrating and unacceptable service
Hi Toyota, I am writing to formally escalate a deeply frustrating and unacceptable service experience with Toyota Cape Gate. This is not the first incident, but a trend with this employee. I have been a loyal Toyota customer for many years. Since relocating to Cape Town in 2020, my Fortuner has been consistently serviced without issue. More recently, I purchased a Corolla Cross for my wife, followed shortly thereafter by a Toyota Agya for my daughter — both through Ameer. His exceptional service, professionalism, and customer focus represent the standard I associate with the Toyota brand. As a family, we have continued to invest in Toyota due to its reputation for quality and customer care. In my role at Woolworths, I understand how critical customer experience is — which makes this situation particularly disappointing. Clear Timeline of Events October 2025 1. We brought our Corolla Cross in for a service and requested the replacement of a damaged inner fender liner (part VT53876 0A180). 2. We were advised this was a standard part and that no upfront order or payment was required. Despite this, I proactively obtained and provided the correct part quote to ensure accuracy. 3. Nadia later confirmed with Rudi, after engaging with us and reassessing the situation, that the part we provided was correct. We also confirmed we were willing to pay for labour. 4. Despite this, the incorrect part was fitted and we were overcharged. 5. Upon raising the issue, we were referred to Rudi. The interaction was dismissive and unprofessional — he did not listen to either Nadia or us and instead attempted to explain a different part (related to a door) which was not aligned to what was quoted and booked. When Nadia was given the opportunity to respond, she clarified that the quote clearly reflected a different part. Rudi then left to consult the workshop manager. 6. Only after escalation to the workshop manager was it acknowledged that the dealership was at fault. However, Rudi did not communicate this to us directly — we were informed via Nadia that the part would not be charged. 7. We accepted this in good faith and requested that the correct part be ordered, with the understanding that we would bring the vehicle back once it arrived. November 2025 – February 2026 8. No communication, follow-up, or resolution was provided over a six-month period, as we said this part needs to be replaced regales of mistake that have been made, and we were willing to pay for labour and parts. March 2026 (Current) 9. Ahead of our next scheduled service, we sourced the correct part directly from the parts department to avoid further delays. The part was ordered on Monday, 16 March, and paid for upfront to eliminate any confusion also paid for it. 10. I attempted to meet briefly with Rudi to confirm alignment and waited 40 minutes before he arrived. 11. When he arrived, he refused to engage constructively, spoke over me, and would not sit down, said he was too busy. It was clear he recalled the prior incident and became defensive. As I attempted to explain that I simply wanted to align and avoid a repeat of the previous issue, he immediately stated that the parts department is a separate business and “not part of Toyota.” 12. Despite explaining that this was precisely why I had purchased the part myself — to avoid any confusion — and that I was simply trying to ensure it would be fitted correctly during the booked service, he deflected responsibility and incorrectly blamed me. He stated that because the part was not booked separately with the service previously, the issue was my fault, despite the fact that we had provided the correct quote and the wrong part was fitted. Additional Concerns * I was told a separate booking is required to fit the part, despite the vehicle already being booked for a service and prior confirmation that the part could be fitted during the service. * I was incorrectly blamed for providing the wrong part information, which directly contradicts Nadia’s earlier confirmation. * During the interaction, Rudi escalated the matter to Eugen in the parts department. Conflicting information was then provided regarding part availability — initially that it would arrive the same day, and later that it is only expected on backorder on 1 April. This situation reflects a complete breakdown in communication, accountability, and professionalism. As a result, I have lost confidence in Toyota Cape Gate and will be moving all future servicing to Tygervalley. I request that the Dealer Principal is made aware of this matter. The conduct described above is not aligned with the standards expected of the Toyota brand and requires urgent intervention. Toyota has always been a brand I trusted and supported. This experience has significantly undermined that trust.
0 replies
125 months ago
Customer Lost
I Vised the Store today and after paying for my groceries wanted to buy beer at the new liquor store.<br> <br> The security refused my daughter of 7 to enter the store, I then turned to him and asked do you really think that I going to leave my 7 year old daughter outside while entering the liquor store with line of 10 people and leaving her outside for 30 minutes.He replied yes.<br> <br> he then showed me the sign on the door\ Liquor are not for sale to persons under the age of 18 yrs this store is allowed to sell liquor by retail.persons under 18 yer of age may not purchase liquor or enter the liquor store By law PNP management.<br> <br> Can you please them make prevision or play area where we can leave our kids when wanting to by from liquor store.<br> <br> the child was 7 year old. "
1 reply
126 months ago
No Feedback on Account
Sent Thato information but he doesn't come back to me ?<br> <br> Hi Thato, <br> Please come back to me <br> Please check for me on your side I paid the following. <br> o 1 Dec 2015 123.87 Netstar 5675111324 (I Pay myself) <br> o 1 Dec 2015 1911.91 Vminsure 250102830 (VM pay for the Netstar) <br> <br> o 2 Jan 2015 123.87 Netstar 5675111324 (I Pay myself)<br> o 2 Jan 2016 1911.91 Vminsure 250102830 (VM pay for the Netstar)<br> o 2 Feb 2015 123.87 Netstar 5678092360 (I Pay myself) <br> You indicated for both vehicles it would be R214 PM <br> I should then have paid R214 on 1 Feb and not R123.87 Short of R90.13 <br> Not sure why you said you were not paid in Jan 2016 for both vehicles, also paid in Feb 2016<br> Please check your record and come back to me on this ?<br> email: [Email Removed] <br> mobile: +27 072 601 4637<br> <br> From: Thato Boitheko [Email Removed] <br> Sent: Wednesday, January 27, 2016 10:41 AM<br> To: [Email Removed]<br> Subject: 1047130<br> <br> Contact was made but Thato doesn't come back to me ???
1 reply
126 months ago
MTN not closing my account
In Nov 2015 I phoned the call centre they advice it takes 30 days and with the same consultant I closed my account. on 29 Dec 2015 I phoned again when recieving my bill they advice my account was not closed once again tried closing the account did it on mail with Lethu Duba A4542478 [#11515850] Then just to recieve a bill for Jan 2016 today still not closed ???? What going on ????<br>
1 reply
130 months ago
Closed account just to find out it was not done
<br> I have closed my account on the 9 September and made the payment of R10 112.77<br> <br> Just to have R796.00 deducted off my account this morning.<br> <br> I need the R796 refunded to me and the proof of closure sent to me on this account.<br> <br> Person who gave us all the assistance on 9 September was Martha-Lee and proof of payment was sent to her.<br> <br> She was using email [Email Removed] <br>
1 reply
138 months ago
Grip 7.4kva generator
I asked the guys to call me once they receive stock. I got the call and when I went to collect they sold the unit I except them to do itb internal branch transfer from another branch this is bad customer service
1 reply
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5 (71.42857142857143%)
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2 (28.571428571428573%)