Motus Toyota Capegate
Unclaimed Business
|2.2|10 Reviews (last 12 months)|This business does not respond to reviews
Motus Toyota Capegate
Unclaimed Business
|2.2
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Motus Toyota Capegate presents a sharply divided customer experience. Buyers consistently praise individual sales consultants, highlighting personalised attention, honest financial guidance, and a family friendly approach during vehicle purchases. However, a recurring theme is severe dissatisfaction with the service and aftersales departments, where customers describe prolonged repair delays, missing or incorrect parts, poor communication, unfulfilled licence plate deliveries, and dismissive interactions with service staff. Several reviewers reference unresolved escalations and indicate they will move future servicing elsewhere.
Performance(last 12 months):
Trustindex Rating
3TrustIndex
3
Review Distribution
2.2|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEK
Erone K
1 reviews | Active since Jan 2020
28 Apr 2026, 07:55
9 weeks ago I bought a 2018 VW Tiguan 2
9 weeks ago I bought a 2018 VW Tiguan 2.0 TDI DSG from Motus Cape Gate for ±R350,000 (incl warranty & service plans). The vehicle wasn’t properly inspected pre-sale — at delivery I found a faulty mirror, broken window button, loose bonnet lever, defective aircon & no wheel alignment done. All only fixed after I raised it. A month later I flagged a slipping reverse gear to my salesman. On 23 April an emergency transmission warning appeared while driving. Diagnosis returned fault code P175E00 —a known documented failure of the DQ381 mechatronic unit, acknowledged in VW's own Technical Product Information bulletins. This fault recurred 3 more times. I now have a constant engine warning light. The vehicle is deteriorating & unsafe. I’ve requested a courtesy vehicle & submitted a formal CPA Section 55 & 56 demand for replacement or full refund of ±R350,000. Email sent 27 April 2026. I booked a formal VW diagnostic. I hope Motus honours their legal obligations without MIOSA or NCC escalation. I’ll update progress
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Erone K
1 reviews | Active since Jan 2020
28 Apr 2026, 07:55
9 weeks ago I bought a 2018 VW Tiguan 2
9 weeks ago I bought a 2018 VW Tiguan 2.0 TDI DSG from Motus Cape Gate for ±R350,000 (incl warranty & service plans). The vehicle wasn’t properly inspected pre-sale — at delivery I found a faulty mirror, broken window button, loose bonnet lever, defective aircon & no wheel alignment done. All only fixed after I raised it. A month later I flagged a slipping reverse gear to my salesman. On 23 April an emergency transmission warning appeared while driving. Diagnosis returned fault code P175E00 —a known documented failure of the DQ381 mechatronic unit, acknowledged in VW's own Technical Product Information bulletins. This fault recurred 3 more times. I now have a constant engine warning light. The vehicle is deteriorating & unsafe. I’ve requested a courtesy vehicle & submitted a formal CPA Section 55 & 56 demand for replacement or full refund of ±R350,000. Email sent 27 April 2026. I booked a formal VW diagnostic. I hope Motus honours their legal obligations without MIOSA or NCC escalation. I’ll update progress
0
Replies (0)QC
Quentin C
1 reviews | Active since Jan 2020
23 Mar 2026, 07:25
deeply frustrating and unacceptable service
Hi Toyota, I am writing to formally escalate a deeply frustrating and unacceptable service experience with Toyota Cape Gate. This is not the first incident, but a trend with this employee. I have been a loyal Toyota customer for many years. Since relocating to Cape Town in 2020, my Fortuner has been consistently serviced without issue. More recently, I purchased a Corolla Cross for my wife, followed shortly thereafter by a Toyota Agya for my daughter — both through Ameer. His exceptional service, professionalism, and customer focus represent the standard I associate with the Toyota brand. As a family, we have continued to invest in Toyota due to its reputation for quality and customer care. In my role at Woolworths, I understand how critical customer expe… [09:17, 3/23/2026] Quentin: Hi Toyota, I am writing to formally escalate a deeply frustrating and unacceptable service experience with Toyota Cape Gate. This is not the first incident, but a trend with this employee. I have been a loyal Toyota customer for many years. Since relocating to Cape Town in 2020, my Fortuner has been consistently serviced without issue. More recently, I purchased a Corolla Cross for my wife, followed shortly thereafter by a Toyota Agya for my daughter — both through Ameer. His exceptional service, professionalism, and customer focus represent the standard I associate with the Toyota brand. As a family, we have continued to invest in Toyota due to its reputation for quality and customer care. In my role at Woolworths, I understand how critical customer experience is — which makes this situation particularly disappointing. Clear Timeline of Events October 2025 1. We brought our Corolla Cross in for a service and requested the replacement of a damaged inner fender liner (part VT53876 0A180). 2. We were advised this was a standard part and that no upfront order or payment was required. Despite this, I proactively obtained and provided the correct part quote to ensure accuracy. 3. Nadia later confirmed with Rudi, after engaging with us and reassessing the situation, that the part we provided was correct. We also confirmed we were willing to pay for labour. 4. Despite this, the incorrect part was fitted and we were overcharged. 5. Upon raising the issue, we were referred to Rudi. The interaction was dismissive and unprofessional — he did not listen to either Nadia or us and instead attempted to explain a different part (related to a door) which was not aligned to what was quoted and booked. When Nadia was given the opportunity to respond, she clarified that the quote clearly reflected a different part. Rudi then left to consult the workshop manager. 6. Only after escalation to the workshop manager was it acknowledged that the dealership was at fault. However, Rudi did not communicate this to us directly — we were informed via Nadia that the part would not be charged. 7. We accepted this in good faith and requested that the correct part be ordered, with the understanding that we would bring the vehicle back once it arrived. November 2025 – February 2026 8. No communication, follow-up, or resolution was provided over a six-month period, as we said this part needs to be replaced regales of mistake that have been made, and we were willing to pay for labour and parts. March 2026 (Current) 9. Ahead of our next scheduled service, we sourced the correct part directly from the parts department to avoid further delays. The part was ordered on Monday, 16 March, and paid for upfront to eliminate any confusion also paid for it. 10. I attempted to meet briefly with Rudi to confirm alignment and waited 40 minutes before he arrived. 11. When he arrived, he refused to engage constructively, spoke over me, and would not sit down, said he was too busy. It was clear he recalled the prior incident and became defensive. As I attempted to explain that I simply wanted to align and avoid a repeat of the previous issue, he immediately stated that the parts department is a separate business and “not part of Toyota.” 12. Despite explaining that this was precisely why I had purchased the part myself — to avoid any confusion — and that I was simply trying to ensure it would be fitted correctly during the booked service, he deflected responsibility and incorrectly blamed me. He stated that because the part was not booked separately with the service previously, the issue was my fault, despite the fact that we had provided the correct quote and the wrong part was fitted. Additional Concerns * I was told a separate booking is required to fit the part, despite the vehicle already being booked for a service and prior confirmation that the part could be fitted during the service. * I was incorrectly blamed for providing the wrong part information, which directly contradicts Nadia’s earlier confirmation. * During the interaction, Rudi escalated the matter to Eugen in the parts department. Conflicting information was then provided regarding part availability — initially that it would arrive the same day, and later that it is only expected on backorder on 1 April. This situation reflects a complete breakdown in communication, accountability, and professionalism. As a result, I have lost confidence in Toyota Cape Gate and will be moving all future servicing to Tygervalley. I request that the Dealer Principal is made aware of this matter. The conduct described above is not aligned with the standards expected of the Toyota brand and requires urgent intervention. Toyota has always been a brand I trusted and supported. This experience has significantly undermined that trust.
Helpful (0)
|Replies (0)QC
Quentin C
1 reviews | Active since Jan 2020
23 Mar 2026, 07:25
deeply frustrating and unacceptable service
Hi Toyota, I am writing to formally escalate a deeply frustrating and unacceptable service experience with Toyota Cape Gate. This is not the first incident, but a trend with this employee. I have been a loyal Toyota customer for many years. Since relocating to Cape Town in 2020, my Fortuner has been consistently serviced without issue. More recently, I purchased a Corolla Cross for my wife, followed shortly thereafter by a Toyota Agya for my daughter — both through Ameer. His exceptional service, professionalism, and customer focus represent the standard I associate with the Toyota brand. As a family, we have continued to invest in Toyota due to its reputation for quality and customer care. In my role at Woolworths, I understand how critical customer expe… [09:17, 3/23/2026] Quentin: Hi Toyota, I am writing to formally escalate a deeply frustrating and unacceptable service experience with Toyota Cape Gate. This is not the first incident, but a trend with this employee. I have been a loyal Toyota customer for many years. Since relocating to Cape Town in 2020, my Fortuner has been consistently serviced without issue. More recently, I purchased a Corolla Cross for my wife, followed shortly thereafter by a Toyota Agya for my daughter — both through Ameer. His exceptional service, professionalism, and customer focus represent the standard I associate with the Toyota brand. As a family, we have continued to invest in Toyota due to its reputation for quality and customer care. In my role at Woolworths, I understand how critical customer experience is — which makes this situation particularly disappointing. Clear Timeline of Events October 2025 1. We brought our Corolla Cross in for a service and requested the replacement of a damaged inner fender liner (part VT53876 0A180). 2. We were advised this was a standard part and that no upfront order or payment was required. Despite this, I proactively obtained and provided the correct part quote to ensure accuracy. 3. Nadia later confirmed with Rudi, after engaging with us and reassessing the situation, that the part we provided was correct. We also confirmed we were willing to pay for labour. 4. Despite this, the incorrect part was fitted and we were overcharged. 5. Upon raising the issue, we were referred to Rudi. The interaction was dismissive and unprofessional — he did not listen to either Nadia or us and instead attempted to explain a different part (related to a door) which was not aligned to what was quoted and booked. When Nadia was given the opportunity to respond, she clarified that the quote clearly reflected a different part. Rudi then left to consult the workshop manager. 6. Only after escalation to the workshop manager was it acknowledged that the dealership was at fault. However, Rudi did not communicate this to us directly — we were informed via Nadia that the part would not be charged. 7. We accepted this in good faith and requested that the correct part be ordered, with the understanding that we would bring the vehicle back once it arrived. November 2025 – February 2026 8. No communication, follow-up, or resolution was provided over a six-month period, as we said this part needs to be replaced regales of mistake that have been made, and we were willing to pay for labour and parts. March 2026 (Current) 9. Ahead of our next scheduled service, we sourced the correct part directly from the parts department to avoid further delays. The part was ordered on Monday, 16 March, and paid for upfront to eliminate any confusion also paid for it. 10. I attempted to meet briefly with Rudi to confirm alignment and waited 40 minutes before he arrived. 11. When he arrived, he refused to engage constructively, spoke over me, and would not sit down, said he was too busy. It was clear he recalled the prior incident and became defensive. As I attempted to explain that I simply wanted to align and avoid a repeat of the previous issue, he immediately stated that the parts department is a separate business and “not part of Toyota.” 12. Despite explaining that this was precisely why I had purchased the part myself — to avoid any confusion — and that I was simply trying to ensure it would be fitted correctly during the booked service, he deflected responsibility and incorrectly blamed me. He stated that because the part was not booked separately with the service previously, the issue was my fault, despite the fact that we had provided the correct quote and the wrong part was fitted. Additional Concerns * I was told a separate booking is required to fit the part, despite the vehicle already being booked for a service and prior confirmation that the part could be fitted during the service. * I was incorrectly blamed for providing the wrong part information, which directly contradicts Nadia’s earlier confirmation. * During the interaction, Rudi escalated the matter to Eugen in the parts department. Conflicting information was then provided regarding part availability — initially that it would arrive the same day, and later that it is only expected on backorder on 1 April. This situation reflects a complete breakdown in communication, accountability, and professionalism. As a result, I have lost confidence in Toyota Cape Gate and will be moving all future servicing to Tygervalley. I request that the Dealer Principal is made aware of this matter. The conduct described above is not aligned with the standards expected of the Toyota brand and requires urgent intervention. Toyota has always been a brand I trusted and supported. This experience has significantly undermined that trust.
0
Replies (0)PE
Peter E
1 reviews | Active since Jan 2020
20 Jan 2026, 11:01
They dont care about customers
I regularly service all my vehicles with them, but then my car which was serviced by them 6 months ago broke down. They told me they cant help me for 3 weeks...! So I called another Toyota dealer in the area and they helped me immediately. The staff at Cape Gate have a very care less attitude.
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Peter E
1 reviews | Active since Jan 2020
20 Jan 2026, 11:01
They dont care about customers
I regularly service all my vehicles with them, but then my car which was serviced by them 6 months ago broke down. They told me they cant help me for 3 weeks...! So I called another Toyota dealer in the area and they helped me immediately. The staff at Cape Gate have a very care less attitude.
0
Replies (0)CD
Cohan D
1 reviews | Active since Jan 2020
18 Dec 2025, 04:40
Toyota Capegate The Worse
I'm a first time buyer at Toyota Capegate and for me this is my worse experience ever. I bought a car on 25 November 2025 and ever since that time up until today, I've been begging them for my numberplates. I understand that I will have to drive with the temporary until I receive my original license plates and disc. Currently the temporary was is expired and I'm ******* on the road. There is no communication since three days from now regarding the license plates. They are eager to make a sale, but onced they are done with you, then you were just another sale.
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Cohan D
1 reviews | Active since Jan 2020
18 Dec 2025, 04:40
Toyota Capegate The Worse
I'm a first time buyer at Toyota Capegate and for me this is my worse experience ever. I bought a car on 25 November 2025 and ever since that time up until today, I've been begging them for my numberplates. I understand that I will have to drive with the temporary until I receive my original license plates and disc. Currently the temporary was is expired and I'm ******* on the road. There is no communication since three days from now regarding the license plates. They are eager to make a sale, but onced they are done with you, then you were just another sale.
0
Replies (0)JN
Justin N
1 reviews | Active since Jan 2020
11 Nov 2025, 08:05
Not pleased at all.
Hallo,im really disappointed about the Cape Gate Toyota,I phoned them 2 time each time 6 minutes,but they can hang up 2 time while I was about to give the agent the Vin number for car...just he hang up.Poor customer service,lack of communication,unresolved issues,at end the agent shouted at me as customer,ridiculous and unprofessional to the customer,waste service ever.
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Justin N
1 reviews | Active since Jan 2020
11 Nov 2025, 08:05
Not pleased at all.
Hallo,im really disappointed about the Cape Gate Toyota,I phoned them 2 time each time 6 minutes,but they can hang up 2 time while I was about to give the agent the Vin number for car...just he hang up.Poor customer service,lack of communication,unresolved issues,at end the agent shouted at me as customer,ridiculous and unprofessional to the customer,waste service ever.
0
Replies (0)LJ
Lynde J
1 reviews | Active since Jan 2020
18 Sept 2025, 16:05
Unrepaired vehicle - worst service
I dont think any service can be worse than the service you get from this branch. And best of all even if you manage to contact higher Management absolutely nothing is done. The CEO of Motus does not even care about any feedback or complaints. Very sad that a company like that treats customers the way they do. My vehicle has been in and out their workshop since July this year and till today it has still not been repaired. I have yet again been without a car since Tuesday this week and feedback is non exsisting.
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Lynde J
1 reviews | Active since Jan 2020
18 Sept 2025, 16:05
Unrepaired vehicle - worst service
I dont think any service can be worse than the service you get from this branch. And best of all even if you manage to contact higher Management absolutely nothing is done. The CEO of Motus does not even care about any feedback or complaints. Very sad that a company like that treats customers the way they do. My vehicle has been in and out their workshop since July this year and till today it has still not been repaired. I have yet again been without a car since Tuesday this week and feedback is non exsisting.
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Replies (0)HH
Hanszeline H
1 reviews | Active since Jan 2020
18 Aug 2025, 07:22
Excellent Customer Care!
Excellent Customer Care! Thank you Jason Ryan Geldenhuys for taking care of my vehicle interest and being so effective in the services and requirements. Your kindness will goes a long way. You have the natural ability to understand and feel what your customers are experiencing, and you are able to meet their needs effectively. Well done and many success! You are powerful!
Helpful (0)
|Replies (0)HH
Hanszeline H
1 reviews | Active since Jan 2020
18 Aug 2025, 07:22
Excellent Customer Care!
Excellent Customer Care! Thank you Jason Ryan Geldenhuys for taking care of my vehicle interest and being so effective in the services and requirements. Your kindness will goes a long way. You have the natural ability to understand and feel what your customers are experiencing, and you are able to meet their needs effectively. Well done and many success! You are powerful!
0
Replies (0)SM
Suri M
1 reviews | Active since Jan 2020
15 Aug 2025, 10:26
Worst service
Worst service have made my transition from VW to Toyota the worst. Took my car for repairs 29 July since that timey car has been there. Services consultant failing to do her job me having to call my insurance to to check if all doc's needed have been sent. Failing to send proper docs then upon that was solved by myself then suddenly parts are not available. Have been without a car 3 weeks now 😭worst experience ever
Helpful (0)
|Replies (0)SM
Suri M
1 reviews | Active since Jan 2020
15 Aug 2025, 10:26
Worst service
Worst service have made my transition from VW to Toyota the worst. Took my car for repairs 29 July since that timey car has been there. Services consultant failing to do her job me having to call my insurance to to check if all doc's needed have been sent. Failing to send proper docs then upon that was solved by myself then suddenly parts are not available. Have been without a car 3 weeks now 😭worst experience ever
0
Replies (0)