AA
Aziz A
Active since May 2012
130
Reviews
0
Industries
Reviews
130 reviews1 month ago
Misleading Formulary Information and Poor Communication – Bestmed Rhythm 2
I am extremely disappointed with the service and contradictory information received from Bestmed regarding medication cover on the Rhythm 2 option. A member, Ms Marlyn Cass, was recently ill and was prescribed Ciprofloxacin by her doctor for an acute condition. At the pharmacy, the medication was declined as “not covered”, despite Ciprofloxacin appearing on the official Bestmed formulary list provided to us by Bestmed themselves. When this discrepancy was queried, Bestmed responded by referring us to the chronic medication authorisation process, requesting ICD-10 codes and additional documentation. The problem is that this was never a chronic medication application to begin with. This was medication prescribed for an acute illness. This raises serious concerns: - Why is Ciprofloxacin listed on the formulary if it is rejected at pharmacy level? - Is the Rhythm 2 plan only intended to cover chronic conditions despite Bestmed stating that acute medication is covered? - Why are members being given conflicting information by different departments? - Why is a straightforward formulary medication claim being turned into a chronic application process? Additionally, Stilpane was also rejected despite the circumstances requiring treatment and symptom management. Members pay monthly contributions expecting transparency and consistency. It is unacceptable that a formulary medication can simply be rejected without proper explanation, while members are sent in circles between departments. Bestmed needs to urgently clarify: 1. What medications on the Rhythm formulary are genuinely covered for acute conditions; 2. Why pharmacies reject medication that appears on the official formulary; 3. Why staff are providing contradictory explanations to members. At present, this feels misleading and unnecessarily frustrating for members who are already dealing with illness and medical expenses.
0 replies
1 month ago
Friendly, explained ...
Friendly, explained everything in detail and in a manner that I understood
1 reply
7 months ago
Computicket now refuses refugee permit holders from booking tickets — discriminatory policy change
On 14 October 2025, I lodged a formal complaint with Computicket after discovering that Somali refugees, who have for years been able to book bus and flight tickets within South Africa using valid refugee permits, were suddenly being denied this service. Historically, bookings were made successfully at Computicket kiosks in Shoprite and Checkers stores, particularly at Shoprite Mayfair, without any issue. However, after a recent system update, the system now only allows bookings using South African IDs or passports, effectively blocking recognized refugees from accessing this essential service. I initially contacted Computicket via email on 14 October 2025, and received a series of inconsistent responses from their representative, Fiona: At first, I was told that bookings via permits are no longer possible and that customers should contact airlines directly. When I asked for clarity, I was informed that this change was due to unspecified “foreign legislations.” When pressed further, Fiona could not identify which legislation brought about this change, and her responses reflected uncer*****y and lack of understanding of the issue. This is deeply concerning, as refugee permits are recognized legal documents under South African law and should be accepted for domestic travel bookings. The inability to process these bookings amounts to ************** and creates unnecessary barriers for legally recognized refugees who depend on this service. I requested that the matter be escalated to someone senior who could provide a definitive and legally accurate explanation, but as of 18 October 2025, no meaningful response has been received. To date, Computicket has failed to clarify: 1. Which legislation supposedly prohibits bookings via refugee permits; 2. Why this restriction has only recently been introduced; and 3. Whether the same rule applies to concert or event tickets purchased with refugee permits. This new system or policy change is unfair, discriminatory, and inconsistent with South African refugee laws that recognize the right to freedom of movement and access to services. I urge Computicket and Shoprite Holdings to: Immediately review and rectify this exclusionary policy; Restore booking functionality for recognized refugee permit holders; and Provide a clear public explanation of why this restriction was introduced. --- Desired Outcome: 1. Reinstatement of the ability for recognized refugee permit holders to book tickets at Computicket kiosks; 2. Formal apology from Computicket/Shoprite for the confusion and discriminatory treatment; 3. Clear written confirmation of the company’s official policy regarding refugee permits.
0 replies
9 months ago
Urgent Complaint: Second Line Application & Failed Delivery – CPA Rights
am lodging a formal complaint regarding my second line application concluded on Friday 15 August 2025]. Today is Tuesday, and despite multiple attempts to obtain a delivery update, I have received no satisfactory assistance. Yesterday, I called your customer service department, and the experience was appalling. I was issued a tracking number (4980163) for Skynet, yet Skynet has no record of this parcel. I am being sent in circles without any accountability or resolution. This conduct is unacceptable and in clear violation of my rights under the Consumer Protection Act, 68 of 2008 (CPA), specifically: Section 54 – my right to receive timely, efficient, and professional service. Section 55 – my right to receive delivery of goods that are fit for purpose and within a reasonable time. Section 56 – my right to expect delivery as promised, failing which I may demand resolution or cancellation. Vodacom has failed to meet these obligations. I demand that a senior representative contact me urgently today to provide a proper delivery update and resolution. Should this matter remain unresolved, I will have no choice but to escalate it further to ICASA, the National Consumer Commission, and through public complaint channels.
17 replies
23 months ago
Useless delivery service
I am writing to express my dissatisfaction with the recent upgrade process I experienced with Vodacom and Skynet. My experience has been nothing short of frustrating and disappointing. I have made over 20 calls between Skynet and Vodacom in an attempt to resolve the issues with my upgrade, yet no one has been able to provide a satisfactory solution. Skynet assured me that my delivery would take place today, July [specific date], and I arranged my schedule to stay at home all day to receive it. Despite these assurances, the delivery did not occur. I explicitly informed both Skynet and Vodacom that I would not be available next week, yet my situation remains unresolved. The business process outsourcing (BPO) service that Vodacom utilizes is absolutely unacceptable. When I requested to speak with a Team Leader, my request was denied. Furthermore, I contacted Vodacom directly and spoke with Mvelo, who promised to call me back but failed to do so. I would like to remind Vodacom of the Consumer Protection Act, which ensures that consumers receive goods and services that are of a high standard and in line with their expectations. Under the Act, consumers have the right to: - Receive goods that are of good quality, free from defects, and fit for the purpose for which they are intended. - Have services performed in a manner and quality that persons are generally entitled to expect. - Receive information about the service provider and the goods/services being offered, enabling them to make informed choices. Vodacom’s failure to deliver the promised service and its inadequate handling of my complaint violates these principles. I urge Vodacom to take immediate action to rectify this situation. I request a prompt resolution and compensation for the inconvenience caused. I expect a detailed response from your side within the next 48 hours. Should I not receive a satisfactory response, I will have no choice but to escalate this matter to the relevant consumer protection authorities.
0 replies
23 months ago
Vodacom and Skynet, the worst service experienced ever!!!
I am writing to express my dissatisfaction with the recent upgrade process I experienced with Vodacom and Skynet. My experience has been nothing short of frustrating and disappointing. I have made over 20 calls between Skynet and Vodacom in an attempt to resolve the issues with my upgrade, yet no one has been able to provide a satisfactory solution. Skynet assured me that my delivery would take place today, July [specific date], and I arranged my schedule to stay at home all day to receive it. Despite these assurances, the delivery did not occur. I explicitly informed both Skynet and Vodacom that I would not be available next week, yet my situation remains unresolved. The business process outsourcing (BPO) service that Vodacom utilizes is absolutely unacceptable. When I requested to speak with a Team Leader, my request was denied. Furthermore, I contacted Vodacom directly and spoke with Mvelo, who promised to call me back but failed to do so. I would like to remind Vodacom of the Consumer Protection Act, which ensures that consumers receive goods and services that are of a high standard and in line with their expectations. Under the Act, consumers have the right to: - Receive goods that are of good quality, free from defects, and fit for the purpose for which they are intended. - Have services performed in a manner and quality that persons are generally entitled to expect. - Receive information about the service provider and the goods/services being offered, enabling them to make informed choices. Vodacom’s failure to deliver the promised service and its inadequate handling of my complaint violates these principles. I urge Vodacom to take immediate action to rectify this situation. I request a prompt resolution and compensation for the inconvenience caused. I expect a detailed response from your side within the next 48 hours. Should I not receive a satisfactory response, I will have no choice but to escalate this matter to the relevant consumer protection authorities.
2 replies
33 months ago
Does customer service exist
Since joining Bestmed in May 2023 their customer service has proven to be absolutely pathetic. I sent an email on the 23 August 2023 requesting some information and to date there has been no feedback. I reached out on Twitter and still no feedback. I reached out via the Chat service and before I could even go into the questions Tshego logged off. Does Bestmed have a working customer service department. Why does it over a week for them to respond to my queries
1 reply
36 months ago
You onboard me as a new member and than apply restrictions after joining despite me been open about my chronic medication at sales stage
I am writing to express my deep disappointment and frustration with the service I have received from Bestmed Medical Aid regarding the coverage of my chronic medication. As a new member of Bestmed, I had high hopes for a smooth transition from my previous medical aid, Medshield. However, my experience thus far has been far from satisfactory. Upon considering a switch to Bestmed, I made sure to disclose my medical condition and the specific medication I require for the management of my diabetes. Prior to joining, I had multiple conversations with a sales representative who assured me, both telephonically and via email, that the medication would be covered without any conditions or restrictions. Regrettably, after submitting my chronic medication application, I was informed that the "treatment protocol was not followed," which resulted in the denial of coverage. I am left perplexed and utterly disappointed by this response, as I am new to Bestmed and have diligently followed all the necessary steps, including full disclosure of my medical condition and medication history, as requested. In an attempt to address this matter promptly, I have reached out to your customer service department both via phone and email last week. Unfortunately, my concerns seem to have fallen on deaf ears, as I have received no response or acknowledgement from your team. This lack of communication and disregard for my situation only adds to my frustration and disappointment with Bestmed's level of service. I believe it is essential for a reputable medical aid provider like Bestmed to honor the commitments made to its members. I trusted your organization with my healthcare needs and made a decision based on the information provided to me during the enrollment process. It is distressing to find that the promises made have not been upheld, leaving me in a vulnerable and uncertain position regarding the coverage of my vital chronic medication. I kindly request that you review my case thoroughly and rectify this matter as soon as possible. I expect a swift resolution that ensures the coverage of my prescribed medication without any further delays or complications. Moreover, I urge you to improve your communication channels, responsiveness, and accountability, as they are vital aspects of providing quality service to your members. Should this matter remain unresolved or unaddressed, I will have no choice but to explore alternative options for my medical aid needs. However, I sincerely hope that it does not come to that and that Bestmed can rectify this situation promptly and regain my trust as a valued member. I would appreciate your prompt attention to this matter. I have attached copies of the emails and documentation exchanged during my enrollment process for your reference. Please acknowledge the receipt of this letter and provide me with an update on the progress of my case. Thank you for your understanding and cooperation. I look forward to a swift and satisfactory resolutioN
3 replies
44 months ago
Non existent service
Since placing my mum on Discovery Health it has been nothing but a nightmare to deal with them. The monthly contributions are debited from my account and as my mom is in her 60's I completed the consent form for me to make enquiries , get authorizations etc. I have sent this document over 3 times to Discovery and I was yet again told this week that they cannot interact with me as I am not the member. I needed to arrange authorization for a specialist visit, which could not have been done and now your Twitter account told me this takes 3 days and the DR needs to do it. Had I been able to get this information on Tuesday it would have been done by now, and alas I need to pay cash again for Discovery's inefficiencies. Can't wait to be rid of them as the service is absolutely appalling
5 replies
48 months ago
Horrendous service
I recently claimed through Sohva for a stolen device. I than contacted IUA to delete the stolen phone from cover and add the new phone, I've waited over a week and no one has gotten back to me, I've sent the proof of pick up twice via email and still no one has responded. I also wanted to add another device I purchased in 2021 and than was given a number to call which is RCS and they can't help Me. Do you actually know what you are doing
1 reply
Review Distribution
5 Star
9 (6.923076923076923%)
4 Star
0 (0%)
3 Star
1 (0.7692307692307693%)
2 Star
39 (30%)
1 Star
81 (62.30769230769231%)