NN
Ness N
Active since Mar 2012
20
Reviews
0
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Reviews
20 reviews1 month ago
********** waiting times 9+ hours and disgusting service
I am writing regarding the extremely poor service experience I received at Volkswagen East London on 30 April 2026. I had booked my VW Amarok for a service and repairs on 28 April 2026 for the 30 April 2026. However, I did not receive any booking confirmation or reminder prior to my appointment. Upon arrival at approximately 08:10, my assigned service advisor, Asanda, greeted us by asking, “who is Dr Zibonti between the two of you,” that was the longest sentence spoken from our arrival at 08;00 to departure at 16:30. The interaction continued in a rushed and dismissive manner, with little to no effort made to explain the process on our 3 hourly queries regarding updates. Key concerns from the visit include: No proper intake process: No explanation of the service procedure, expected timelines, or available facilities (such as waiting areas or transport options). She had made erroneously booked us for queries brought up at check in and not the service. It was upon our queries that we identified she had not booked us for the service we initially booked for. Lack of communication: Throughout the day, I received no updates unless I personally followed up. At 15:00, I was only then informed that work had started at 14:30. No explanation no apologies just a bored careless attitude. Incorrect booking handling: She hadn’t booked the vehicle was not initially booked for the main service it was brought in for, causing further delays. No customer care whatsoever: No effort was made to inform us that there was no shuttle service available, despite us being from out of town. We remained at the dealership as if it’s our full time job. Poor professionalism: When I requested a plan extension quote, I was dismissively referred elsewhere without assistance or clear directions. Excessive delays: After arriving at 08:00, the vehicle was only attended to late in the afternoon. We left at 16:30 with a car that hadn’t been completed or washed or any of our queries attended to. At approximately 16:30, I requested that only the service be completed due to the delays, we are from out of town and cannot sleep at the dealership. The service and wait times are worse than government hospital service. Following this: The technician (Jason) was decent enough to give us an update, which we appreciated considering no decent informationhad been provided prior. However, the additional checks and work hadnt been completed, including tyre pressure adjustments and a road test, the pollen filter old and new were on the passenger seat. vehicle was never driven (confirmed by observation and recorded mileage). Tyre pressuress were still uneven and greatly disparate as when the vehicle was brought in. We were told the vehicle had not yet been washed, despite it being on-site the entire day from 08:00 - 16:00 Upon receiving the vehicle: No explanation of work done was provided by the service advisor. No documentation was issued. The pollen filter (both old and new) was left loose on the passenger seat. The cover/lid for the pollen filter compartment was missing. A personal item (car charger) was missing from the vehicle. This experience reflects extremely poor service delivery, lack of accountability, and dishonesty. It raises serious concerns about whether the service itself was properly completed, and whether warranty claims may be inaccurately processed. I am deeply dissatisfied and regret bringing my vehicle to this dealership. We spent NINE AND A HALF hours at this dealership with no restroom facilities or drinking water for the ****tiest service and customer care. Don’t drive yourself mad at this dealership rather drive to PE
0 replies
1 month ago
British council poor service
I had the most counterproductive encounter today with your staff even before the test could take place. 1. My picture and passport was accepted quality by your system, when the examiner came on she stated that it was not acceptable quality as I was wearing my prescription glasses and requested I remove them and retake the picture. I did so, she then came back stating it was still not acceptable as I had on a beanie, which she did not mention previously and had in the initial picture as well. She stated that this would be the 2nd and last time I am granted the opportunity to retake the picture. I asked if there was anything else that would compromise this picture, that was it. The 2nd retake was acceptable and we proceeded to the room scan, she deemed my room unacceptable as it opened into a hallway etc. I said I could just go upstairs and take the test in my room, she asked me to logout of the portal and login when I was settled in my room and ready to take the test. I notified her that I would be quick and settled on 7minutes that was at 08:53 I literally read out the time on my phone and asked if 09:00 would be ok, she agreed. I asked if she wouldn’t be the one that needs to logout from her end and she said no, I once again asked her if should I then just logout then log back in, she agreed. She made no mention of any stringent 5 minute policy or rigidity in terms of accessing my test once login back in. Furthermore, my examiner from the previous day requested we login and out again due to video connectivity issues, he recreated a link to enable me to login again. I login and compete the system checks and at 09:00 on the test page, the test was locked. Luckily for me, I took a screenshot of the locked screen and sought immediate assistance. This examiner had not sent a link allow me access so I spoke to a live agent from my dashboard. The agent Kalash was most unhelpful. The British council clearly does not value us as customers, we pay a lot of money for this exam while British Council is making use of call centers in India using agents who cannot speak English, or offer any assistance and outright impede progress. Kalash kindly offered to cancel my exam and refund me or reallocate to some date in the future. I’m completing this test to satisfy the requirements for immigration, time is of the essence, I detected this date for a reason and it makes no sense to not resolve this issue with the simplicity it warrants. I requested to speak to a manager Kalash claimed none was available, I asked him escalate to a senior as he was clearly not aware of the options available and perhaps someone more experienced could offer guidance. Kalash refused both, claiming his unavailable manager would also offer me only 2 options; either to refund me or offer some date in the future. When did we get there. What’s the purpose of a callcenter with live agents if all they do is read off a script and offer no assistance, no troubleshooting and no service. They are not acting in good faith or providing customer service they are being obstacles and complicating very simple issues. The previous days examiner was able to resolve the issue effortlessly, why is today’s examiner ***********. This English examiner, whose English is not up to par, agreed to our time frame, made no mention of an impractical delay and cancellation for a simple issue. She just did not want to work, she tried to cancel my exam based on my picture then managed to based on some arbitrary time constraint. We are aware that should difficulties arise during testing there is an escalation point within the system etc. This was an agreement between myself and the examiner which is recorded, agreeing to meet in 7minutes to proceed with the a test, which they then cancel. After already attempting to cancel it, perhaps she wasn’t in a working mood that day. Pathetic service
0 replies
3 months ago
MTN/ADMYNTEC poor service and worse communication
MTN/SANTAM useless combo Almost 2.5 years ago I purchased 2x iPhones on MTN contract with insurance. We were ****** of one of those phones on the 9th of February this year. We reported the incident to the police and MTN, had the number blocked and filed a claim, we paid the shortfall etc and have been patiently waiting for a replacement device. MTN or ADMYNTEC reps I have been in communication with has been radio silent and not responding to my emails, we’ve taken time out of our busy schedules to physically go into iPhone and the MTN store to follow up on this to no avail. It is such an inconvenience to still not have an insured phone replaced almost 20 days later!
0 replies
3 months ago
MTN/ ADMYNTEC poor service worse communication
MTN/SANTAM useless combo Almost 2.5 years ago I purchased 2x iPhones on MTN contract with ADMYNTEC insurance. We were ****** of one of those phones on the 9th of February this year. We reported the incident to the police and MTN, had the number blocked and filed a claim, we paid the shortfall etc and have been patiently waiting for a replacement device. MTN has been radio silent and not responding to my emails, we’ve taken time out of our busy schedules to physically go into iPhone and the MTN store to follow up on this to no avail. It is such an inconvenience to still not have an insured phone replaced almost 20 days later! Still without access to all the important work documents and not a word back
0 replies
4 months ago
Wonga ***** Deductions
I took out a Wonga Loan on the 28th January which is due to be paid on the 3rd March. Wonga then deducted the amount from account 2 days later in 2 separate deductions totalling the amount I had borrowed plus interest! Two days later! However on my Wonga account it still shows me owing the full amount which will still be deducted again on the 3rd of March. I escalated the issue to them on the day the deductions happened 30 Jan, I still haven’t received a response to this day. I shouldn’t be liable for a full months interest dor a 2 day loan, and I require a settlement letter for the debt deducted from my account. I can’t still be owing after you’ve taken the funds, 2 days later!. I need them to correct this immediately
1 reply
10 months ago
GOMO and WeBuyCars
I bought a Car from WeBuyCars, Mercedes 4x4 which was faulty breaking down from the 1st month I had it, and eventually sold the car back to them with a shortfall of 75k. We signed an agreement to settle the shortfall and they listed me with the credit bureau a week thereafter. I called and emailed querying why they’ve listed me while we have a standing agreement. They provided a lame excuse denying doing so. As promised I’ve paid the full 75k before the date due as per our agreement and requested confirmation and updating of my profile. They have ignored all my emails and phone calls. I managed to get through to their customer service department and was told off by the rep Babalwa. She claimed that was no payment was made, was being extremely hostile and unprofessional, instead of doing her job was being condescending telling me she’s sensing I’m annoyed and can’t help me Interacting with GOMO is always a disappointment, not only are they ********* but also incompetant. I’ve been unfairly listed despite having an agreement, paid my settlement in full and still listed not receiving any help from GOMO
2 replies
10 months ago
Greyhound disgusting
Greyhound actually doesn’t deserve the 1 star I’ve given them. They left a passenger behind at the bus station while all their luggage was in the bus. I notified the driver of the patient trailing right behind the bus and they refused to stop for them. I called the helpline which stated the bus driver would stop at their designated stop an hour and a half away where the passengers would be able to embark. Once at the designated stop the driver flat out refused to wait for the passenger, they were literally 3 minutes away and he still refused to wait for them to stop the car and embark. Their call center was quite ridiculous and not in any way being considerate simply regurgitating their operating standards. I would hope those standards would start with providing the clean toilets and working charging ports and air conditioners they claim to provide. Why are “standards” so strictly adhered to when being spiteful and not when operating. You are transporting human beings, not simply shuttling cattle a little consideration wouldn’t harm. Do not take this poor excuse of a bus, rather fly! never again disgusting
0 replies
12 months ago
Disgusting attitude from Siphokazi
We brought the car in for service and were met with the most vile, *********** disrespectful and lazy “service rep” whose attitude clearly reflected your brands ethos. It was the customer who had to beg the service rep for information which simply could’ve been provided, she didn’t offer a greeting or attention was actually acting as though she’s being bothered by being at work, most *********** and unprofessional individual. The car was dirty after the service with boxes and material from the work down left in the boot, the service rep had an attitude about everything from “where do I go, where do I park basic information. Then acted like an entitled toddler when notified about materials left in the car saying it wasn’t her job! Then whose job is it, certainly not the customers to clean up after your workers have made a mess, it speaks volumes about your firm as whole. Vile
0 replies
13 months ago
Standard Bank Private Banking
Standardbank private banking is anything but. You will be charged private banking fees and receive none of the perks, the direct line with the “private” banker is on voicemail, the “escalation contact” rings once and goes straight to voicemail, the private banker customer care line is like any other call center making you hold endlessly without ever speaking to someone, and the actual bank is the worst, you will wait in line with every other individual. So you’re paying hundreds extra for a black card and Momo account service. Don’t waste your money here, I’ve received way better service from Capitec, there’s nothing premium here. If you’re going for premium go to Investec. A simple card collection has turned into a nightmare waiting endlessly in lines winding outside.
1 reply
26 months ago
Overpriced Lemons
This place sold me a car for R500 000 a Mercedes Benz which they classified as platinum. And superior for its model year and low milaege This car has embarrassed me on numerous occasions getting stuck at my place of week, at social events outside restaurants and on the way to holiday destinations. It’s embarrassing me in front of my colleagues, acquaintances and peers constantly having to jump start a lemon, a skorokoro a hunk of junk that I’m paying installments of R11000 for, insurance of R3000 and so much petrol. A car costing me almost R20000 per month to embarass me publicly humiliating and disgracing me. I purchased an expensive car with the expectation of a certain level of quality, which is severely lacking. They were aware of this issue as when I purchased it there were jumpers in the car that the workers removed when handing over the car, so they were aware and failed to inform me about it.
1 reply
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17 (85%)