LL
Lemuel L
Active since Mar 2012
10
Reviews
0
Industries
Reviews
10 reviews26 months ago
Very helpful and tho...
Very helpful and thorough with information
2 replies
46 months ago
Pathetic service smart geyser.
SBIB is pathetic especially when you have a home emergency. I have their Sensor Network product smart home for my geyser which failed today so i do not have hot water. They called me on 2 September 2022 at 526am to inform me they were aware of the problem and will despatch a plumber to assist. Till now in the evening no assistance has been provided. I called them several times and transferred from one agent to the next with no meaningful help. This is a big inconvenience SBIB, and their partners Sensor Networks.
3 replies
46 months ago
Smart Home product service support is phathetic
Sensor Networks product smart home fory geyser became faulty on friday 2 Sep 2022 and they have not fixed it which means i do not have hot water in my house. I have called th and no assistance has been provided
0 replies
51 months ago
Poor Fiber Service by Supersonic (MTN)
Supersonic is unreliable and almost down at least once every one to two weeks in Hertbee****rt. What is sad is they do not even identify themselves that their network is down but will only know once we report to them that we are experiencing connectivity issues. Furthermore, they will only act if the reports are many. They honestly do not value us. Sadly its the only fiber provider so far in the area but we hoping for Telkom to finalise their installations then we have a viable competitor to migrate to.
2 replies
53 months ago
MTN contract non-delivery and personal information breaches (use of non-disclosed 3rd parties)
Lack of delivery. MTN is confirming cellphone contracts without stock and still awaiting delivery for at least 3-weeks now. To add insult to injury, the contract is carried out through a 3rd-party, Monde who do not disclose that they are calling on behalf of MTN and this raising issues of personal information breaches. If i follow up on my order at MTN, they refer me to Monde and yet I never signed up with a 3rd-party but with MTN.
0 replies
58 months ago
Mytrip.com Unethical pricing
Mytrip.com deals in bad faith and lie to customers about low price guarantee until they charge you more than what the airline could have charge your for your flight. I had issues with my flights (Airlink) from R4501 now to R8863 for 26 August 2021 returning 30 August 2021. On average it takes about 20 to 30mins to be attended to by a service agent and after talking to them they will lie that the airline has not done anything and they need to follow up with the airline. My advise is book directly with the airline.
0 replies
62 months ago
Slow fibre and monopolising infrastructure
Slow fibre, slow to respond, monopolising infrastructure meaning we cannot find alternatives.
1 reply
76 months ago
Lovely service from Lizal.
I was assisted by Lizal Hudson on my policy updates when i called. She took the liberty of reviewing the entire policy with me to makes sure that there is current and adequate information and where applicable she even referred to the underwriters for further review. She kept her word to get back to me and ensure that i understood the changes before i approved the revised policy. Well done Lizal, i really appreciated your service to me.
1 reply
129 months ago
Incompetent Foschini Group on account closure
Bad customer service and day light robbery due to incompetent account closure processes. <br> <br> Please note that when i requested for my Markhams account to be closed, i asked if all is in order and there was confirmation from customer services that the account is closed and i do not have any obligations to your company or its affiliates. However, this was not done. The account was reopened to effect a monthly airtime charge of R35. <br> <br> Kindly note that if the instruction issued was not sufficient for my account closure then surely you should not make your problem my problem. As far as i am concerned all my dealings with you were terminated so if your customer services people did not issue an instruction to terminate the airtime with your service providers, that is your internal issues and not mine.<br> <br> Please kindly resolve your issues and stop making your problems my problem. <br> <br> As previously instructed to your customer service, you must ensure that that airtime billing is terminated and reverse all charges incurred as it is not my problem. Your company failed to execute the instruction given on closure of the account.
1 reply
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
6 (60%)