thabo S

Active since Mar 2009

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Reviews

4 reviews

6 months ago

Terrible Customer Service

Really disappointed (understatement!) at JD Sports the East Rand small branch to be specific. I went there looking to buy 2 pairs of sneakers, mind you, drove there from the Eastgate branch hoping to find what I was looking for. Got to the branch they didn’t have my size either and so I opted to get one via JD and bought another via Shelflife. Still no size 10 on the chosen SKU but since I wanted to “experience” JD locally I went with the option that was provided i.e pay for the size available and they would do an IBT for size with another brand…I was told it would take 7 to 10 working days and it has been now over 3 weeks waiting for the shoe 😰. That is probably not what is working me up the wrong side but the fact that, you will call and hold on for someone to answer forever which seldomly happens and when they do, you are told the person you looking for is not available # nonchalantly! A moment ago I told the person who answered my call that it wasn’t about “Sifiso” as he kindly offered to help when I started with the follow ups as I could see no one was/is prepared to take responsibility…the answers I’ve been getting is, can we check and come back to you 🙄 and that never happens. This has left a bitter taste in my mouth as I was excited that since I’m from the east rand I’ll give online efficient stores like Lemkus, Shelflife, Nike, Court Order and Story a break and enjoy visiting my nearest JD outlet. I have asked the guys to please do a reverse on my TFG account as I’m beyond “being unhappy” with the service and guess what still nonchalantly I was told the “guy” is not working today 😡. Unhappy Customer; Thabo. ***

0 replies

Sterns

27 months ago

Very Disappointed & Dissatisfied Customer

I actually didn’t wanna complain about this on here as it it felt like I’d still be wasting my precious time and effort after a terrible experience I got from their outlet at Southgate this past Sunday. Bought my mother (in her 70s) a watch that was paired with a bangle on Mother’s Day as a gift and later to learn that it doesn’t fit her wrist. When I bought the gift, I never got a receipt instead I was told it will be e-mailed which never came through. This past Saturday I visit the Southgate branch with my elderly mother hoping we will be able to exchange and choose what pleases her but that was not to be…the one of the two ladies told me that I needed a receipt from my purchase at the Springs mall and I I explained why I didn’t have it but she could check using my card I presented, she wouldn’t check and only insisted that they need that particular transaction number for them to be able to assist me! Irritated as I was but out of respect for my o’lady I held it in and only asked “what if this was bought in Durban or CT whilst on holiday, would I still be required to go back there since Sterns (TFG) themselves never sent me that email?” The very same lady in an unwelcoming tone subtly told me that I was now “beginning to say the unnecessary things” I’m not sure if that was in response to my hypothetical question or what? Just when I asked for my card back she only then wanted the card back to see if she could call the Springs branch to ask for assistance, by then I was ****ed and an unhappy client who told her not to bother because I couldn’t understand why she/they didn’t explore that option from the word go. I could tell the other lady understood my situation and maybe due to “seniority” she couldn’t challenge her colleague. Ended up making it up to my mother by buying her a few clothing items from Edgars. I’ll be taking back the jewellery to the Springs mall tomorrow and rather have my account credited. This has actually got me thinking, what if I ended this relationship with TFG (almost two decades) and start using my RSC card which I never use that much and it has triple the amount of credit in it and covers a whole lot of outlets? Hope you have audio through your cams and listen to my interaction with your staff members at your Southgate branch just around 14:00 hrs to listen to how customers are handled 🤮.

1 reply

Studio 88

127 months ago

No response to a customer complaint I sent 1wk ago

I sent the following e-mail to the supplier last Friday and till now there hasn't been any response # [Email Removed] To whom it may concern, I am writing this mail with a very disappointed and broken heart! I have a pair of sneakers that I bought from one of your outlets (Small Street) sometime in October last year before I undertook my trip to Mozambique at the beginning of November! I wore these sneakers twice while there and today since I have plenty of Nike shoes (200 plus) I decided let me wear these ones and to my surprise they look like the \cool\" summer design is tearing between the sole and the net like material! I am definitely not happy with the product and as one of your loyal clients who has bought a whole lot from your store/s I felt I needed some sort of recourse from these and if I'm correct a big company like yours would wanna stand by their brand and look after their customers! Please see attached pictures for your perusal and also of other items I bought from your store/s! Your speedy reply would mean a lot to me. Kind Regards

0 replies

Nando's

135 months ago

Disgrace...

Well on Saturday night me and my woman decide lets go see a movie and have supper (date night) as Americans would call it ?! We wouldn't normally have Nandos as a \sit-in"supper when we go out but seeming the Nandos Maponya is being marketed as an experience that will give you goose bumps like your Mikes Kitchen on St. Andrews road"

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (50%)

1 Star

2 (50%)

thabo S

Reviews

Terrible Customer Service

Very Disappointed & Dissatisfied Customer

No response to a customer complaint I sent 1wk ago

Disgrace...

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