JD SPORTS
Unclaimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
JD SPORTS
Unclaimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTR
Tshepiso R
1 reviews | Active since Jun 2021
17 Apr 2026, 14:09
Customer satisfaction
Shine JD Carnal walk shine .My name is Tshepiso Ra****e from Johannesburg I was at JD Carnal walk i got an excellent service from one lady I forgot the name and she's very friendly and supportive , I'm convinced to do more shopping at JD stores as I was not aware that the store does even take pay just now . I left the store with the nike tracksuit that i wasn't even planning to buy but because of her excellent customer service I did what I had to do I'm very much happy🫡
Helpful (0)
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Tshepiso R
1 reviews | Active since Jun 2021
17 Apr 2026, 14:09
Customer satisfaction
Shine JD Carnal walk shine .My name is Tshepiso Ra****e from Johannesburg I was at JD Carnal walk i got an excellent service from one lady I forgot the name and she's very friendly and supportive , I'm convinced to do more shopping at JD stores as I was not aware that the store does even take pay just now . I left the store with the nike tracksuit that i wasn't even planning to buy but because of her excellent customer service I did what I had to do I'm very much happy🫡
0
Replies (0)NG
Nwabisa G
1 reviews | Active since Nov 2025
13 Apr 2026, 15:54
Returns
I am Nwabisa, on the 31st of March 2026 I came to your store to purchase and gift for my pastors daughter. I tried purchasing with my bank card and the transaction didn't go through, I ran to the ATM to get the cash I that came back to but the R1799 ADDIDA Campus gray. The colour. The mother of child refused to accept the gift. After I left the parcel, I managed to get the parcel back now I wish to return it. But and the funny thing is I was looking for the receipt and remembered no I didn't get the receipt upon purchase. Because I keep my receipt and the receipt of the withdrawal of the R1799 is in the bag. My ID number was taken for rewards card. And the receipt is registered with rewards card. Now I am at the Canal Walk mall with Manager that is rude refusing to give me my refund telling me about a gift card. I don't want the card, I brought the stuff cash and I want my cash or my my deposit back Into my account. I am being told by the manager of the Canal Walk store by the name of Jade I believe i was given and receipt and he is telling me he doesn't have the live footage in the store to check. I want my money, this is my hard earned money no one is going to tell me to about the gift card I paid cash not by card. And this R1799 talking about. I do not wish to purchase anything at any TFG store right now. Kindly deal with your stuff and provide a swift response. Regards, Nwabisa
Helpful (0)
|Replies (0)NG
Nwabisa G
1 reviews | Active since Nov 2025
13 Apr 2026, 15:54
Returns
I am Nwabisa, on the 31st of March 2026 I came to your store to purchase and gift for my pastors daughter. I tried purchasing with my bank card and the transaction didn't go through, I ran to the ATM to get the cash I that came back to but the R1799 ADDIDA Campus gray. The colour. The mother of child refused to accept the gift. After I left the parcel, I managed to get the parcel back now I wish to return it. But and the funny thing is I was looking for the receipt and remembered no I didn't get the receipt upon purchase. Because I keep my receipt and the receipt of the withdrawal of the R1799 is in the bag. My ID number was taken for rewards card. And the receipt is registered with rewards card. Now I am at the Canal Walk mall with Manager that is rude refusing to give me my refund telling me about a gift card. I don't want the card, I brought the stuff cash and I want my cash or my my deposit back Into my account. I am being told by the manager of the Canal Walk store by the name of Jade I believe i was given and receipt and he is telling me he doesn't have the live footage in the store to check. I want my money, this is my hard earned money no one is going to tell me to about the gift card I paid cash not by card. And this R1799 talking about. I do not wish to purchase anything at any TFG store right now. Kindly deal with your stuff and provide a swift response. Regards, Nwabisa
0
Replies (0)tS
thabo S
1 reviews | Active since Mar 2009
18 Feb 2026, 12:58
Terrible Customer Service
Really disappointed (understatement!) at JD Sports the East Rand small branch to be specific. I went there looking to buy 2 pairs of sneakers, mind you, drove there from the Eastgate branch hoping to find what I was looking for. Got to the branch they didn’t have my size either and so I opted to get one via JD and bought another via Shelflife. Still no size 10 on the chosen SKU but since I wanted to “experience” JD locally I went with the option that was provided i.e pay for the size available and they would do an IBT for size with another brand…I was told it would take 7 to 10 working days and it has been now over 3 weeks waiting for the shoe 😰. That is probably not what is working me up the wrong side but the fact that, you will call and hold on for someone to answer forever which seldomly happens and when they do, you are told the person you looking for is not available # nonchalantly! A moment ago I told the person who answered my call that it wasn’t about “Sifiso” as he kindly offered to help when I started with the follow ups as I could see no one was/is prepared to take responsibility…the answers I’ve been getting is, can we check and come back to you 🙄 and that never happens. This has left a bitter taste in my mouth as I was excited that since I’m from the east rand I’ll give online efficient stores like Lemkus, Shelflife, Nike, Court Order and Story a break and enjoy visiting my nearest JD outlet. I have asked the guys to please do a reverse on my TFG account as I’m beyond “being unhappy” with the service and guess what still nonchalantly I was told the “guy” is not working today 😡. Unhappy Customer; Thabo. ***
Helpful (0)
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thabo S
1 reviews | Active since Mar 2009
18 Feb 2026, 12:58
Terrible Customer Service
Really disappointed (understatement!) at JD Sports the East Rand small branch to be specific. I went there looking to buy 2 pairs of sneakers, mind you, drove there from the Eastgate branch hoping to find what I was looking for. Got to the branch they didn’t have my size either and so I opted to get one via JD and bought another via Shelflife. Still no size 10 on the chosen SKU but since I wanted to “experience” JD locally I went with the option that was provided i.e pay for the size available and they would do an IBT for size with another brand…I was told it would take 7 to 10 working days and it has been now over 3 weeks waiting for the shoe 😰. That is probably not what is working me up the wrong side but the fact that, you will call and hold on for someone to answer forever which seldomly happens and when they do, you are told the person you looking for is not available # nonchalantly! A moment ago I told the person who answered my call that it wasn’t about “Sifiso” as he kindly offered to help when I started with the follow ups as I could see no one was/is prepared to take responsibility…the answers I’ve been getting is, can we check and come back to you 🙄 and that never happens. This has left a bitter taste in my mouth as I was excited that since I’m from the east rand I’ll give online efficient stores like Lemkus, Shelflife, Nike, Court Order and Story a break and enjoy visiting my nearest JD outlet. I have asked the guys to please do a reverse on my TFG account as I’m beyond “being unhappy” with the service and guess what still nonchalantly I was told the “guy” is not working today 😡. Unhappy Customer; Thabo. ***
0
Replies (0)VM
Valencia M
1 reviews | Active since Feb 2017
21 Dec 2025, 19:40
Severe Customer Service Failure – JD Sports Highveld Mall, Emalahleni
Severe Customer Service Failure – JD Sports Highveld Mall, Emalahleni On 21 December 2025 at approximately 08:15, I visited JD Sports at Highveld Mall, Emalahleni with the intention of making a purchase. I was the only customer in the store at the time. Two staff members were behind the counter engaged in a personal conversation. I greeted them and waited, yet I was completely ignored. No assistance was offered, and their conversation continued as if no customer was present. I walked around the store unassisted and could not find the item and colour I was looking for. As I was preparing to leave, one staff member finally approached, asked if I needed assistance, and after I confirmed, simply said “sorry” without attempting to assist further. Several customers entered the store after me and received the same lack of greeting and assistance. This indicates a broader issue with customer service standards and store management. As a JD Sports store operating under the TFG group, this experience is unacceptable. I am requesting urgent management intervention and feedback on what corrective steps will be taken. Name: Valencia Monyai Contact numbers: *** / *** Email: ***
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Valencia M
1 reviews | Active since Feb 2017
21 Dec 2025, 19:40
Severe Customer Service Failure – JD Sports Highveld Mall, Emalahleni
Severe Customer Service Failure – JD Sports Highveld Mall, Emalahleni On 21 December 2025 at approximately 08:15, I visited JD Sports at Highveld Mall, Emalahleni with the intention of making a purchase. I was the only customer in the store at the time. Two staff members were behind the counter engaged in a personal conversation. I greeted them and waited, yet I was completely ignored. No assistance was offered, and their conversation continued as if no customer was present. I walked around the store unassisted and could not find the item and colour I was looking for. As I was preparing to leave, one staff member finally approached, asked if I needed assistance, and after I confirmed, simply said “sorry” without attempting to assist further. Several customers entered the store after me and received the same lack of greeting and assistance. This indicates a broader issue with customer service standards and store management. As a JD Sports store operating under the TFG group, this experience is unacceptable. I am requesting urgent management intervention and feedback on what corrective steps will be taken. Name: Valencia Monyai Contact numbers: *** / *** Email: ***
0
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