TN
T. Nkosi
Active since Oct 2011
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Exceptional Service Excellence: Noisie at Pick n Pay Rosebank
I am writing to share an outstanding service experience I had yesterday at the Rosebank branch, specifically involving a cashier named Noisie. In a busy retail environment where speed often compromises quality, Noisie demonstrated a level of professional poise that is truly rare. She possessed an expert understanding of the Smart Shopper discount structure; furthermore, her patience throughout my transaction was unparalleled. I was using a new device and needed to re-download the application, retrieve my credentials, and reset my password at the till. Despite my voiced concerns about delaying the queue, Noisie personally encouraged me to proceed so that I would not miss out on my rewards. Her ability to manage both the technical requirements of the role and the anxiety of a customer under pressure is a testament to her skill. She turned what could have been a stressful situation into a seamless, positive experience. Noisie is a distinguished asset to the Rosebank team and a benchmark for service excellence.
0 replies
1 month ago
Communication Breakdown and Poor Query Management
I am writing to formally lodge a complaint regarding the appalling service I received from your consultant, Eliboy. During our interaction, he demonstrated a complete lack of professional foresight and communication. Specifically, he allowed me to wait for over ten minutes for an OTP to arrive, failing to disclose that my profile was not yet active and that receiving such a code was technically impossible. This lack of transparency resulted in a significant waste of my time and reflects a deficiency in basic query management. I expect a formal explanation and assurance that he will receive the necessary training to prevent such occurrences in the future.
1 reply
24 months ago
Unreachable
I have struggling to get hold of them on all their contact numbers. I do not understand why they didn't provide us with those tokens numbers, why do we even have to call them?
2 replies
34 months ago
Price inflation
Woolies price inflation is too much, almost every 1st to 2nd week prices goes up insanely. Are we paying for keeping generators on?
0 replies
34 months ago
Bad customer service
I placed an order on the 14 July 2023, until now I have not received my order. I sent follow up email and no response. They do not have a landline to contact them on. My order is still in progress. I will never use these people ever.
1 reply
51 months ago
Scammers
Drivers never have change and expect you to short yourself. Asking a client to via a garage or a client to help them to look for a change is rude yet to Didi drivers it is normal. The conditions of their vehicle is terrible. This morning my trip was R26, and driver opted to take me back to where she pick me instead of giving me my R26 change back. She started being rude, for my safety I had to think of my safety first and gave away the change. Her name is Nokulunga REG: CR69HWGP, everything about this trip was terrible even driving through a red robot at Cnr of Jan Smuts & St. Andrews Road. I deleted their App and will never use them again. I have endless complaints about Didi and today it was clear they offer a terrible service.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)