Sally B

Active since Oct 2011

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Industries

Reviews

15 reviews

4 months ago

DISSAPOINTED WITH REPAIR / REPLACE PROCESS

Dear Oppo Customer Service, I hope this message finds you well. I am writing to formally lodge a complaint regarding my Oppo Reno 13G, which I purchased with the understanding that it is water-resistant up to 2 meters for 30 minutes. Based on this specification, I used the device within what I believed to be its advertised limits. Unfortunately, the phone has since suffered water damage. I am extremely disappointed that my claim for repair or replacement has been declined. The advertised water resistance strongly influenced my decision to purchase this device, and I trusted that it would perform accordingly under normal conditions as specified. What makes this situation even more disappointing is that I have been a loyal Oppo customer for many years. My son and I both used the Oppo Reno 7 5G for approximately three years, and my husband used the Oppo Reno 8 — all of these devices were purchased under my name. Because of this positive experience with your brand, I was particularly excited when a waterproof model became available. In fact, my son previously took his Oppo device to Thailand and was able to take beautiful underwater photos at the islands without any issues at all. This further reinforced my trust in Oppo’s quality and durability, making this current situation even more upsetting. Given that the device failed despite being used within the stated limits, I believe this matter warrants urgent reconsideration. I respectfully request that Oppo review my case and provide a fair resolution, whether through repair, replacement, or a detailed explanation supported by technical findings. I am happy to provide proof of purchase, service reports, or any additional information required to assist in this process. I trust that Oppo values its loyal customers and stands behind the quality of its products. I look forward to your prompt response and a satisfactory resolution. Kind regards, Thanking you Sally De Bruyn

0 replies

Incredible Connection

20 months ago

SOUTH COAST MALL - DISGUSTING SERVICE

Good Afternoon, I am writing to formally lodge a complaint regarding the poor service I received at South Coast Mall Store on 2024.12.04. The experience has left me deeply disappointed and disheartened, particularly given the nature of my interaction with your staff and the inconvenience I endured. At 12:15pm on 2024.12.04 I called the specific store to enquire about availability of a television that was on sale. During the call, I also asked whether I could bring my husband’s ID copy and TV licence to complete the purchase. The gentleman I spoke to confirmed this And even verified it with his colleague. Trusting this information, I drove from Hibberdene to South Coast Mall, a considerable distance. Upon arrival, I was informed by another staff member that only the original ID would be accepted. Despite explaining that I had confirmed this over the phone beforehand, I was met with resistance. The Manager reiterated this policy, and the gentleman I initially spoke to falsely claimed he had instructed me to bring the ORIGINAL ID. This miscommunication not only wasted my time and resources but also caused me significant frustration. To complete my purchase, I was forced to pay an additional R260.00 to obtain a new TV Licence in my name, an unnecessary expense caused solely by the negligence of your staff. I am appalled by the unprofessional behaviour I encountered and the insinuation that I was lying. Such treatment is unacceptable. I request that your store refund the R260.00 I had to pay due to the lack of accurate communication and your staffs poor handling of the situation. I expect a prompt resolution to this matter. If no action is taken, I will be compelled to escalate this issue further. Additionally, I will be sharing this experience with friends and family, as I cannot in good conscience, recommend your store after this ordeal. The Manager needs to be dealt with.

0 replies

Hisense

38 months ago

HISENSE ITEMS RUST - DONT BUY THEM

I HAVE A HISENSE DISHWASHER, THE TRAYS INSIDE HAVE RUSTED SO BADLY, I INFORMED HISENSE, I WAS TOLD AFTER 6 MONTHS IT IS NO LONGER COVERED FOR RUST. NEVER BUY HISENSE, I HAVE HAD OTHER MAKES AND NEVER HAD THIS PROBLEM BEFORE

0 replies

Afrihost.com

38 months ago

CANCELLATION FEE

on the 3rd of May i requested a cancellation of my fibre because of the terrible price increase and the reduction in speed. Your agent Portia M assisted and informed me that it was cancelled on 2023.05.03 and would be effective on 2023.06.01. I specifically asked her if my account would be debited again, she said " you will not be debited again." On the 7th Of June 2023 I spoke to your agent on whatsapp again by the name of Thulani K, I asked him why my account was debited again. He said as per the policy it is a cancellation fee, when I complained about it, He then informed me "I sincerely apologize for that, our cancellation fee only applies on the router." I asked if I can send the router back. He then informed me "Thank you for patience. Yes, you can return the router and we will remove cancellation fee. He then continued to give me the address of 376 Rivonia Boulevard, Rivonia, Johannesburg, 2128. I then get an email stating that the router cannot be returned and they cannot cancel the cancellation fee. I have returned the router at a price of R250.00 at my cost. Your office accepted the router, I received a phone call from the office when it was delivered, and all was accepted and was not told on the phone that I could not return it. The staff clearly dont know what they are doing. They are all giving different information to there clients. This is totally unacceptable. The agents who gave me the incorrect information must be liable for these costs. Your office still has my router in your possession. I was told that it is in the policy agreement, but your staff dont even know what they are, so how do you expect your clients to know them.

0 replies

MetroFibre Networx

39 months ago

DISGUSTING SPEED

I decided to change to metrofibre because i was told it was so good and the speed is very fast. Well i have just had endless problems from the beginning. First of all I app**** and a lady by the name of Thandeka was very efficient the first call, thereafter no response, i sent so many emails and just didnt get a response. this went on for a while until eventually i found another email address and complained about it. Anyway after all this I finally had it installed. Since the day it started working i have had the worst signal ever its meant to be 250 up and down. since the 13th of may i have been complaining, they keep telling me a contractor will call me, but since today, still nothing

3 replies

Cemair

40 months ago

DEDUCTION AFTER FLIGHT

I BOOKED THROUGH TRAVELSTART, BUT AFTER MY FLIGHT, THE DAY AFTER, MONEY WAS DEDUCTED FROM MY ACCOUNT, IT SAYS MONEY WAS TAKEN FROM CEMAIR, CEMAIR SAYS IT IS TRAVELSTART, AND TRAVELSTART SAYS IT IS CEMAIR, NO RESPONSE FROM EITHER OF THEM.

0 replies

Travelstart

41 months ago

I am so mad. I booked a flight with them on line. The money went off my account but didn't reflect. I then had to pay again. I cannot get hold of them. Sent emails tried phoning it just constantly rings

Disgusting

1 reply

Game

49 months ago

GAME ON LINE VERY DISSAPOINTING.

I HAVE NOW ORDERED TWICE ON LINE. I HAVE A DAUGHER IN POLICE COLLEGE, FROM TIME TO TIME I HAVE ITEMS POSTED TO HER. ON BOTH OCCASIONS MY ORDERS WERE REDUCED, DUE TO NO STOCK. WHEN I SUBMITTED THE ITEMS THERE WAS STOCK AVAILABLE , I MADE SURE OF THAT BEFORE I PURCHASED THOSE ITEMS. ORDER NUMBER *** AND ORDER NUMBER ***

0 replies

Manicaa.com

50 months ago

DISGUSTING PRODUCTS AND CUSTOMER SERVICE

DISGUSTING PRODUCTS. I RECEIVED A CHIP FRYER ON THE 9 TH OF MAY, I HAVE USED IT TWICE AND THE POT HAS CRACKED / BROKEN IN 3 PLACES. I HAVE TRIED CONTACTING THESE PEOPLE AND SENT PHOTOS. I AM GETTING ABSOLUTELY NO RESPONSE FROM THEM.

0 replies

OUTsurance

61 months ago

DISGUSTING LEGAL CLAIMS DEPARTMENT

THIS COMPANY IS A TOTAL WASTE OF TIME. I HAVE A THIRD PARTY CLAIM WITH ONE OF THERE CLIENTS. THEY REFUSE TO PAY, SAYING THE PICTURES I SUBMITTED THERE IS NO DAMAGE, AND THERE CLIENTS CAR ISNT DAMAGED. MY CAR WAS PARKED, WHILE MY SON WAS IN THE SHOP THEY REVERSED INTO MY CAR. THEY STILL CAME WITH US TO THE POLICE STATION TO OPEN AN OAR, AND ADMITTED THAT THEY WERE SORRY, MY CAR IS STILL BRAND NEW HAS 6000 KM ON THE CLOCK. I NOW GET TOLD THERE IS NO DAMAGE TO MY CAR, BUT THE QUOTATION IS FOR R11 000.00. NOT EVEN AN ASSESSOR WAS SENT OUT. I HAVE ALWAYS HEARD NEVER TO TAKE A POLICY WITH OUTSURANCE AND NOW I KNOW WHY. ABSOLUTELY TERRIBLE SERVICE.

1 reply

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4 Star

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3 Star

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2 Star

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1 Star

15 (100%)

Sally B

Reviews

DISSAPOINTED WITH REPAIR / REPLACE PROCESS

SOUTH COAST MALL - DISGUSTING SERVICE

HISENSE ITEMS RUST - DONT BUY THEM

CANCELLATION FEE

DISGUSTING SPEED

DEDUCTION AFTER FLIGHT

I am so mad. I booked a flight with them on line. The money went off my account but didn't reflect. I then had to pay again. I cannot get hold of them. Sent emails tried phoning it just constantly rings

GAME ON LINE VERY DISSAPOINTING.

DISGUSTING PRODUCTS AND CUSTOMER SERVICE

DISGUSTING LEGAL CLAIMS DEPARTMENT

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