SP
Simo P
Active since Jul 2011
22
Reviews
0
Industries
Reviews
22 reviews3 weeks ago
Ruthless debt collection – sick patient, account sent to collector over R1k
I have been sick since October 2025 and have been trying to pay down my Ampath bill. I have reduced what I owe to just R1,000 on my account. Despite this, on 5 May 2026, Ampath sent my account to a debt collector called Vericred. Since then, Vericred has already added R225 in interest. If I was already struggling to pay, how am I ever supposed to finish paying now with creditor interest piling on? Ampath is a pathology lab meant to help diagnose sick people, but their billing department is ruthless and lacks scruples. I will never use Ampath again. Anyone reading this should think twice. Lancet is much more humane, I have never been subjected to such by Lancet.
1 reply
3 months ago
Unauthorised Doubling of Contribution & Failure to Reimburse
I am writing this letter to express my absolute fury and utter disappointment regarding the treatment of my mother, Ms. *** ***X, a pensioner and a member of your scheme (Membership No: **********31). This complaint is also made on behalf of myself, as the account holder from which these ******** premiums are being debited. This situation is not merely an administrative error; it is a case of gross financial negligence by your organization that has caused real financial distress to a vulnerable pensioner. My mother is on the KeyCare plan. As your own marketing material states and as you are well aware "You pay contributions for your KeyCare plan according to your income" . Her contribution was historically R1,907. At the beginning of March 2026, without authorization, this contribution nearly doubled to almost R4,000. I acknowledge that there may have been a communication sent requesting income verification, which my mother like many elderly people who are intimidated by bureaucracy may not have fully understood or responded to. However, Discovery’s response to a non-responsive pensioner should not be financial punishment. Punitive Action Without Proof: It is unconscionable that Discovery’s default mechanism is to double a pensioner’s contribution simply because paperwork is outstanding. The logical and humane approach would be to engage telephonically or temporarily place the member on a payment arrangement, not to assume the highest possible income band to extract more money. You cannot simply decide a pensioner can afford to pay double unless she "proves she has no income." That logic is predatory. Failure to Rectify: Despite this incorrect amount being debited, as of today, 16th March, you have failed to rectify the error or reimburse the money. You are "very quick to debit the money," yet agonizingly slow to return what was never rightfully yours to take. To say this is upsetting is an understatement. This error has left my mother financially disadvantaged for the month. Furthermore, I am a client holding multiple Discovery products. To have a situation involving my own family treated with such a low priority, where money is taken and simply held with no urgency to return it, "rubs me the wrong way." It suggests that Discovery prioritizes holding onto funds rather than servicing the clients who fund your business.
2 replies
13 months ago
Excessive Delays in Claims Processing
I am writing to formally lodge a complaint regarding the shockingly poor handling of my claim by Momentum Insure following my accident on 6th March. The way this has been managed is beyond frustrating—it has been actively detrimental to my daily life and finances. After the accident, my car was taken to Renew It Randburg, where it sat for an entire month while Momentum took its time deciding whether to approve the claim. A full month just to make a decision is absurd—insurance is meant to provide support in times of need, not leave customers stranded without answers. To make matters worse, while I was given a courtesy car for that one month, I am now left completely without a vehicle, forced to rely on expensive Uber trips just to manage basic responsibilities. The costs have piled up into the thousands, all because Momentum could not process a claim with any sense of urgency. This level of inefficiency is inexcusable. A 30-day delay for a simple decision is not just poor service—it’s a breach of trust. I re**** on Momentum to uphold their end of the policy, and instead, I’ve been left in limbo, paying out of pocket for a problem that should have been resolved weeks ago. Reference Details: Date of Accident: 6th March Repair Center: Renew It Randburg Total Delay: Over a month (and counting)
2 replies
36 months ago
FNB IS A BAD FAITH BANK
FNB is very shady bank. I've pretty much had it with this joke of a bank. I have decided to actually move my accounts to another back that at least pretends to have scruples. I know banks are all the same, but i have had enough of my toxic relationship with FNB. FNB keeps skipping a debit order for a student loan i have with them, only for my accounts to immediately be in arrears, only for them to charge me double interest on the actual loan amount and the arrears amount. I am convinced that they do this on purpose because this has been an ongoing issue with me and this blood bank for the last 4 years now. I just recently settled an amount that was in arrears on same loan, only for them to skip the next debit order, sending back to arrears. It's a solid little plan they have to score double interest, all the while punishing me, and blocking me from earning ebucks. disgusting disgusting behaviour. HATE THIS BANK. I'M OUT.
1 reply
50 months ago
FNB does not solve individual problems, but they sure will make you PAY!
I am stuck in a situation with this bank. Safe to say as it is right now i'm buying time till i finish paying back all my loans. Otherwise my relationship with FNB has definitely reached a point of no return. (If some other bank reads this please contact me because i intend on moving all my business to a bank that understands my individual needs). In a nutshell i have a host of products with FNB, my current issue is with them debiting on the wrong date. So they do this thing where they check when your salary comes in and decide amongst themself to debit the loans on that day. God forbid your salary gets cleared later , that means the debit order bounces and they penalise me R115. I have brought this up with them several times, literally using over 200 MINUTES OF ME CALLING AND CALLING. Guess what, nothing can me done for me. Now with all this debit on wrong day mess, there a payment that they requested early, which ended up reflecting like it's paid, but actually it wasn't. Now i'm sitting here with the account being in arrears. I'm constantly being threatened with double debit, for a situation which truly isn't mine. I requested them from day one to debit the money a day after my payday, just to make sure that the money is there. Their system, which they claim they have no control( utter **** excuse), just has to debit when it feels. This is so upsetting. Worst part is the consultants just aren't trained to escalate what they cannot solve, so as a customer you find yourself unintentionally going off on some poor consultant. As a society we should divest from FNB.
1 reply
63 months ago
Let's call a thing a thing, FNB is a poor excuse for a bank.
This is not a review more like a complaint. FNB, has pretty much moved their entire business online via the app or call center. The problem is, no one handling the phone can help. I have a situation where people can't seem to send me e wallet because apparently there's a block or tag on my e wallet account. All the consultants i spoke to on Friday claim there is nothing wrong with the account, and yet, i can't receive the money being sent to me. I was on the phone for over 20minutes on friday, and no on e could help. Today is Saturday morning, and again no on e in the cellphone and wallet services could assist. I first spoke to Kgolofelo who eventually moved my call to a Sizwe in the cellphone banking department, who was incredibly rude and just eventually dropped the phone in my ear. Look, it's no secret that i want to leave FNB as soon as it's humanly possible, but i really don't understand why one can never have their issues resolved at FNB without a HELLOPETER complaint. Over the years, my issues only ever get sorted via hello peter, it's ridiculous. The service at FNB has been on a downward spiral for years now.
1 reply
72 months ago
COVID relief, and actual FNB joke
I applied for the COVID relief, and my dear bank FNB did not even bother to respond. They can't be serious? Worst bank experience .
2 replies
78 months ago
STAY AWAY FROM FNB LOANS...OR ANY OHTER BANK, mostly FNB.
Here is a cautionary tale for you, out there considering getting a loan from a South African bank, not just any bank, particularly FNB. Now, first of, let me say, no one held a gun to my head and made me take out two loans from FNB. I made that calamitous decision all on my own i'm afraid. 3 years ago i decided to go back and to school and try get a degree. Noble reasons methinks...but trust me right now, i'm trying to get my head examined for thinking a bank, would be fair to me while trying to pursue my dreams. Then, during my studies, life happened, and i needed a personal loan as in yesterday. Sure, FNB gave me the loan. Then, after my second year of study, I couldn't bear to apply for another study loan so i couldn't continue with my studies. It is then, when FNB, was now no longer just taking the minimum towards interest, when i couldn't prove that I am still studying, they said i need to start paying the full amount towards the loan. Now, that didn't take me by surprise, because that is what they told me before accepting the loan. Right now, I'm paying for two different loan at two different interest rates. I haven't defaulted on any of my payments. But i am left with virtually nothing after i pay all my bills. Again, i feel like i made poor decisions when i took out the study loan in particular. I have approached FNB countless times to try consolidate the loans and pay back one loan with one interest rate. And guess what, even though FNB can see me pay the other two loans, they say i won't be able to afford the consolidation loan. Which is them saying ***** you, we don't want to make you comfortable and pay us one consolidated amount, we'd rather you struggle to make ends meet, because we want you to pay us two loans instead of one. So kids, I don't think if you need to study, your siblings or whomever, DO NOT APPLY FOR ANY LOAN AT FNB. I agree, I was stupid and now i'm paying the price, and let what, my bank FNB, could not care less. Lovely story huh kids...You live, pay taxes, Pay Debts and die...
1 reply
93 months ago
TELKOM IS TAKING CUSTOMERS FOR A RIDE!
I have a contract for an iPhone 7plus from which i took out with insurance from Telkom mobile. I'm not sure what came over me when i decided to go into any kind of contract with this company that cannot get anything right, like even basic things. I took the phone in for repairs as the screen was shattered. The phone is still within warranty and i get a text from Telkom saying they are going to charge me R2849.04 to fix it. Did i mention i pay insurance for this phone? did i mention it is still under warranty? I went to the Cresta store yesterday, as usual, no help...the same old reasons, not enough staff...systems offline...i plan to cancel all the packages i have with Telkom including the data contracts i have with them, they do not take themselves seriously at all as they have show time and again. This is a bad company to do business with, for your own sanity, please try another service provider.
1 reply
102 months ago
FNB NOT SERIOUS ABOUT EXISTING CLIENTS; PATHETIC STUDENT LOANS DEPARTMENT
This is probably my 5th or 6th complaint in a row, including the complaints i laid at the actual bank, about my student loan application. I was told that they are now doing this new thing where applications are not handled at the branch, in an attempt to make the whole process seamless. Well, i don't know how other people feel about that, it really isn't working out where i'm concerned. Since i started this re application process for my 2018 studies back in November 2017, no one and i mean no one at FNB( student loans), has handled my application well. From getting text saying the application has failed without anyone actually even hearing from me, to the ever elusive student loan consultants saying they will call me and NOT calling me back...to they person who handles the hello peter complaints pretending to assist, all her assistance always falling by the wayside. Then to another lady named Jackie, who was kind of assisting as best she could, then i guess she just decided to move on with her life. I mean the whole process has been frustrating. The worst thing for me now is, if i must find this loan at another bank, it means i must have an account at that bank, because that's what these banks do now, they are more comfortable giving loans to their clients. I Hate that FNB, is making me resort to such desperate methods, because i have been and honest client to them. I guess situations like this, is how you know how valued you are as a client. I am not valued by FNB, at this moment, nothing has been more crystal clear. All that money you spend on propaganda advertising. PATHETIC.
1 reply
Review Distribution
5 Star
1 (4.545454545454546%)
4 Star
0 (0%)
3 Star
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2 Star
4 (18.181818181818183%)
1 Star
17 (77.27272727272727%)