Z
Zaida
Active since Apr 2026
5
Reviews
0
Industries
Reviews
5 reviews2 weeks ago
Clearance Certificate delayed
I am extremely disappointed with the service received from Infinite Debt Solutions. It has now been 15 business days since all my paid-up letters were submitted, and I still have not received my clearance certificate, despite Section 71 of the National Credit Act requiring this process to be handled within the proper legal timeframe. Communication has been extremely poor. Emails are ignored for days, and I have been passed between staff members without receiving proper assistance, updates, or accountability. This has caused unnecessary stress and delays in my financial recovery process. Clients should not have to constantly follow up for documents that are legally required after completing their debt review obligations. I expected professionalism, urgency, and transparency, but unfortunately that has not been my experience. I hope management addresses these delays and improves communication and service delivery for other clients going forward.
0 replies
1 month ago
Highly recommend
I had a really positive experience using HelloPeter. The platform makes it easy to raise concerns and share honest feedback, and I appreciate how it gives customers a voice. It’s user-friendly, transparent, and helps connect consumers with businesses to resolve issues faster. Thank you for creating a space where customer experiences are taken seriously. Highly recommended.
1 reply
1 month ago
Paid up letter
**Poor service from HomeChoice** I’m very disappointed with the way my account closure has been handled by HomeChoice. Getting a paid-up letter should be a simple process, but it has been unnecessarily difficult and frustrating. My debt counsellor sent an email requesting assistance, and for over two weeks there has been no response or update. This kind of delay causes unnecessary stress, especially when important financial documents are needed to update credit records or resolve account matters. Customers should not have to struggle or wait this long for something so basic. HomeChoice needs to improve their customer service, communication, and turnaround times. Ignoring customer and debt counsellor correspondence is unprofessional and unacceptable.
1 reply
1 month ago
Debt review removal
If anyone straggl with debt they can help you good service
0 replies
1 month ago
Debt review removal
Best service ever thank you so much Simone 🙏 you did a great job 💯
0 replies
Review Distribution
5 Star
4 (80%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (20%)