PB
Petus B
Active since May 2011
11
Reviews
0
Industries
Reviews
11 reviews8 months ago
Kfc - Finger Lickin' Fail
I would like to formally log a complaint regarding my experience at your Sandown, Cape Town branch I ordered the new KFC Mega Strip Box, which is advertised as coming with 5 dips. However, I only received 2 (Sweet Chilli and Colonel flavour). Only after receiving my order was I told that the other dips were unavailable. This feels misleading and disappointing, especially since the dips are part of the selling point of this product. On top of that, the card machines at the branch were not working, and customers were expected to leave and withdraw cash to pay. I had to download the KFC app just to be able to pay with my card, which was an unnecessary hassle. The order then took over 30 minutes to complete, making the experience even worse. This is not the first time this branch has let me down, especially on a Friday evening when one expects efficiency. If this continues, I will have little choice but to take my business to Hungry Lion, where at least the service and communication are consistent. I hope this matter will be taken seriously, and that I can be assured of better service in the future.
0 replies
22 months ago
Good service at the beginning - but then they just don't care
At first, my experience was amazing - quick service, amazing quote. I accepted and paid my deposit, and I was excited about the service and looking forward to seeing their products in my house. Received my quote on the 25th of June and sent my proof of payment for the order on the 26th of June. But that is where the great service ended. Due to bad communication, I always had to follow up on my order. The communication with the "normal" team stops when you have paid - as all communication must then work through Veronique. My order was confirmed to be installed today (29/07/24) - and when I HAD TO ONCE AGAIN MAKE CONTACT - to confirm that this was happening I was only then informed that my products were still at their warehouse in Durban. I work irregular hours as does my partner - so we made special arrangements and cancelled meetings etc. for this to happen today (29/07/24). Now due to this lack of communication etc. I have to wait until the 16th of August for this installation to happen as I have a life and a job outside of waiting for 3 small blinds to be installed. And by small - 2 small windows (kitchen & bathroom and one single door). The over-and-over apologies will not remove the taste from my mouth that I now have for this company or its service. Obviously if you order small (my order was R4000) - they don't really care - they care about the BIG ORDERS AND THE BIG MONEY.
1 reply
23 months ago
Might be done with Decofurn
I think if your salespeople maybe don’t huddle in a corner and maybe actively help customers more people would compliment you. And not to mention your cashiers! Maybe if they stop discussing their weekend plans and not give customers attitude it would help with ratings. Paying for a product but the person helping you makes it look like it is a c**** is very off putting.
1 reply
25 months ago
When the food is great but the staff ruins the experience!
The food was great and well priced. When it comes to the staff though - that is the element that will make not go there again. The waiting staff was unfriendly and barely visible - almost seemed to happy for us to leave. The manager on duty last night (24 May 2024) was also very disrespectful to staff and after seeing his attitude I was convinced to never go there again.
0 replies
26 months ago
Vermy die busdiens met als wat jy het!
Sowaar een van die swakste dienste ooit. Terme en voorwaardes word nêrens beskikbaar gestel maar die oomblik wat mens n klagte/navraag ensovoorts het dan is hulle gou om dit in jou gesig te gooi. Hulle vra n kansellasie fooi en ‘betaal’ jou terug met n voucher maar dan charge hulle weer R70 om te boek. Vriendin van my het n toiletsakkie op n bussie vergeet, die bestuurder wat na die tyd die bussie deurgegaan het, het dit nie aan haar gegee - nou wil hulle n R100 vra om haar eie toiletsakkie terug te kry. En al wat hulle doen is gooi die termes en voorwaardes. Absoluut belaglik!!! Hierdie ouens kyk net hoe hulle n ekstra rand uit jou kan maak!!! Website is ook al weke af so jy kan net via foon of WhatsApp bespreek - en met bespreking word termes en voorwaardes nie gedeel. #RipOff #Swakdiens #Chancers #Uitbyters
0 replies
26 months ago
Are there actual humans working at Liberty? Empathy Level 0!!!
After almost 2 and a half years I am STILL trying to complete a claim after my deceased partners passing. The amount of emails I have sent, the amount of documents I have supp**** etc etc etc. No phone calls - just automated responses and computer generated emails!!! Do you actually have humans working for you? I mean the latest email just states - Forensics - what does this mean? Like do you need the autopsy? Just like all insurance companies you have no respect for the grief and pain we go through every time you ask us for additional information - information I have supp**** at nosium!!!
2 replies
26 months ago
Horrible service from Haval Table View
I have had the worst service from you Haval Table View Branch. My Haval H1 has been in twice to have rust repaired - now once again it has rust. I went to the Table View branch 3 times now - the last this morning. Only to be told by the service consultant (as you enter the service department she sits at the first desk - her name starts with a C - "Oops I forgot to call you". She also managed to delete the pictures she took of the vehicle. Now she is expecting me to return for a 4TH time? Really? The car was supposed to go in for a quote for the repair on the 10th of April - yet nothing has been done. This is appalling service and I swear I will never buy this Brand ever again!!!!
0 replies
27 months ago
Bossa Meerendal - AVOID!!!!
Amazingly bad service!!!! A celeb - Springbok player was there. Staff - all - decided to rather tend to him - cause why not - I mean why would us normal people count. Took 30 minutes to get milkshakes. Beer was flat. When I got my food the sides were missing - got them 10 minutes later. 2 waiters to settle the bill for the ‘celeb’ Then mentioned to waitress when we paid - still waiting for the manager to address our complaints. Go bokke!!!
0 replies
28 months ago
Havaianas - Let’s offer you a discount but on our terms (without t’s & c’s)
I went to your Canal Walk store this morning. A sign was up stating that there was a 50% discount on all Pride Styles. There was no T&C’s on the instore ad. The style I chose would have been R200 with the 50% discount. However I only 37% discount and ended up paying R250. The same thing happened to another customer yesterday (15/2/2024) - as mentioned to myself & my partner by the store manager. The manager phoned your very arrogant Operations Manager, Angela Kruze and was informed not to the the 50% discount and charge me the price as per the scanned barcode. This showed absolute disregard for consumer rights and my right to pay the advertised price in this case - to receive the full 50% discount. As a proud member of the LGBTQIA+ community it irks me even more - cause I am trying to support my community but it seems your brand would rather take our money to make a quick extra buck instead of celebrating us. I will still wear the flops I bought but with a very bad aftertaste of the brand and how they treat their customers - straight or ***. You can ask for picture proof - I did take pictures which are time stamped.
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
1 (9.090909090909092%)
2 Star
1 (9.090909090909092%)
1 Star
8 (72.72727272727273%)