DH
Douglas H
Active since Sep 2025
12
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12 reviews4 weeks ago
Is it a deliberate policy not to reply
This is a Copy & Paste of an Excel spreadsheet highlighting Standbank's level of Service Date Mode of corresspondence From me what was the email about Status 15-May-26 Email with Excel attachment From me to - Petunia & copied to Helen Why am I paying Fees when my account balance is R0:00 No Reply 13-May-26 Email with Excel attachment From me to - Petunia & copied to Helen Why am I paying Fees when my account balance is R0:00 No Reply 11-May-26 Email with Excel attachment From me to - Petunia Excessive IP( Insurance Premium) payments No Reply 08-May-26 Email with Excel attachment From me to - Petunia IP Fees over the Years Got a reply 08-May-26 Email From Petunia Case Number 56378379- we are still investigating will let you know once case is resolved - this is reply to my IP fees over the years email - since then - nothing and today is the 20May Still waiting for details of any outcome - Assumption - case number relates to " IP fees over the years " 05-May-26 Email me to -Petunia Please give me a description and the status of case numbers 63386002 & 64642823 No response 08-May-26 email Petunia copied to Helen on 25 March Petunia told me she was closing case numbers 6338602- I followed up with " what is case number 63386002 all about and what was the result of the banks investigation No reply - today is the 20 May & I still have no idea about " what is case number 63386002 about & what was the banks answer to my complaint 05-Jul-26 email me to -Petunia I ask Petunia what are the definitions / differences between Monthly Installments and Monthly Debit orders because to me they appear to serve the same purpose - I also ask what specific " Bank Charges " am I responsible for , what are the amounts and how are these amounts calculated - telling me I am responsible for " Bank Charges" is meaningless No response 05-Jun-26 email From Petunia to me we have logged your complaint as reference number 64642823 and it is due on the 8 May'26 Today is the 20th - Ihave no idea what 64642823 is about and the 8th has come and gone - 3 WEEKS AGO 05-May-26 Email me to -Petunia Please explain why R6500:00 in Legal Costs were added to my HL account No reply, 05-May-26 email me to -Petunia Financial costs - figures do not add up No response 21-Apr-26 email me to -Petunia date and time for phone call and Please tell me what case number 63386002 is all about arranged date and time for phone call but no info on case number 63386002
1 reply
1 month ago
All Geared UP
Forgive me for ******ing the Afrikaans language(spelling) in English the name of the shop is Leo's Cycling & Fishing - but his sign is up in Afrikaans so Afrikaans it will be. They not only do cycling and Fishing - they do sport, so if you looking for anything to do with sport Leo's in Lephalae should be your first stop. Lephalale is the old Ellis Ras, - do you know where they are now? 2 years ago I bought a 7 speed mountain bike from them and I have never, until yesterday had more than 3 gears working, but they were all I needed, so I didn't fuss, 3 is more than enough for me , I wasn't going to ride the Cape Argus , so I lived with 3 until yesterday when 3 became 1 , now I did fuss, and I went into Leo's and told them my sad story . Rough English translation, " Good Morning Oom , hou can ons help ?" And you know what , they genuinely mean it . I tell them my i gear story ( they break down in tears- no not in sympathy , in laughter - the bike mechanic is baai busy but " ons sal a plan mak" and they do. # hours later I picked up my bike and it did not have 3 gears , it had 7 - what a pleasure to ride. This was not the first time they had made a plan - his busy , but he sal jou inpas and he does . Customer service 12 out of 10 - it has not always been "Lovy Dovy stuff- in the 2 years I have had the bike we have had our bun fights - but we kissed and made up - I bought them chocolates and right now we good friends and they really do " go the extra mile - well certainly for me they do - must be my blue eyes - and they mean it when they say " Hou can ons help - so thank you girls ( woman) behind the counter - for somebody who is totally dependant on his bicycle to get around , much appreciated . Now just drop the price on that...................bicycle and we
0 replies
1 month ago
I'll be dead before I get an answer
Word for Word , copy & paste of an email I sent this morning to the Standard Bank Consultant & the Ombudsman - it says all I want to say Good Morning, Petunia Understanding the situation, Question. As we have not spoken on the phone am I wasting my time contacting you via emails? The phone call saga. We have made 3 attempts to try to speak to one another, all have failed. 1. I suggested a date and time for you to phone me . You never rep****. I had no idea if the time and date were suitable to you , nevertheless, on the date and time I had suggested I made sure I was in a place that SHOULD YOU PHONE, I would get a decent signal and we could talk . You never phoned; we never spoke. 2.. I then suggested another date , but that was a Public Holiday, so you said it was unsuitable and you countered with an alternative date & time when you would phone me. . I agreed to that date and time . Unfortunately,, due to pressures of an earlier meeting on the same date that we were to speak, I missed your call, we never spoke 3.I sent you an email apologizing for missing your call and suggesting a new date and time. I got no reply regarding the suitability of the date and time I had suggested, but once again, I made sure I was in a place where, IF YOU SHOULD PHONE, I would get a decent signal and we could talk. You never phoned; we never spoke. Lately you have not responded to any emails I have sent you , ie my questions regarding the R 6600:00 in Legal Costs that I was charged for in my Home loan 213 588 188. Now, as my list of questions regarding my HL 213 588 188 is getting longer and longer, I must ask , am I to get no assistance from you until such time as you have spoken to me? , in other words, " If we don't talk , Standard Bank Does Not Assist " , because right now I believe I am wasting my time writing to you as you will not respond until such time as you have spoken to me Days become weeks, weeks become months, months become years , how much longer is this going to take ? What is it going to take to get some movement on my complaints & queries ? Regards , Doug
1 reply
1 month ago
Changing the Colour my Card Should not Change my Account number
Changing the colour of the Card DOES NOT MEAN we are changing your account number - I have a money account with " Old Mutual". For the last 3 months before April '26 I was told " we are changing our " internal procedures which means we will be changing the colour of your current card ( black) to a new card (green) At no time was I ever told " we will also be changinging your account number so please advise any people or organization that makes deposits into your account of your new account number " I went into the local " Old Mutual this morning to try and resolve why I never got my SASSA pension in April - It normally goes into my account around the time this colour of your card change was happening , but not only did Old mutual give me a new green card , they closed the account SASSA have been using for the last 2 years to pay my pension into -and without saying a word to me - opened a new account for me - if I have not signed any documentation to that effect , is that "new" account legal I can see it now - a message on a computer somewhere in a SASSA office " we are unable to make this payment - this account has been closed" - and the good news is - I won't get my pension for May either as Old Mutual cannot reopen that old Black card account number - I have to go to my local SASSA office on Tuesday - Monday being a public holiday - join the queque - Oh goody " and hope SASSA can redirect my pension into this new account and " back pay me April's pension so that I can repay all those who lent me money to get through the month ' Old Mutual " I know you are truely sorry for this mis- understanding but if you are sincere in your apology - Pay my April and May pensions - then I will accept your sincere apologies - words are cheap " Old Mutual "
3 replies
6 months ago
Checking My Lotto
Checking my Lotto at a retail store is not accurate. 2 days ago I checked my Lotto tickets at P nP . I had 3 . With one I won R11:00 with the other R4:00 and R0: respectively . I asked for 2 more tickets . The young man serving me got my request wrong and he needed help to correct it . Now they were speaking in their home language and I had no idea what they were saying but from the sequence of events it must of gone along the lines of him telling her , a much older Pnp employee working at the same counter, that I had given him 3 tickets to check, 2 of them had won some money, the third had not. I had asked for 2 new tickets andhe got it all wrong and did not know how to correct the mistake . She did and she showed him how - In the process she showed me that all 3 tickets had won something , not only 2 and my total winnings wew R25:00 not R15:00. The same had happened to me 2 or 3 years earlier where I was told a ticket that had actually won R800:00 had won R0:00. The store's manager sorted that out for me . My point. I read that Lotto was holding millions in " unclaimed winnings. " I am now asking, are those unclaimed winnings or claimed but not paid out winning" similar to what happened to me. Whose responsibility is it to ensure winners get their R5 & R10 winnings
1 reply
6 months ago
I AM STILL A PENSIONER -a Pet Hate
CLARIFICATION No other reason than, P & P Lephalale desk managers were the last " management I discussed this with, so for this preview, let's use Pick & Pay - Lephalale town branch. This review is not against " The General Store or Pick and Pay. but I had to put somebody's name in (a required field entry) - sorry, General Store & Pick & Pay "; This is against all retailers who run a specific day of the week as " Pensioner Day". I am a pensioner (77 years old) for the whole week, not just on Tuesday, and I do not understand why giant retailers should insult me ( yes, I actually feel insulted when I get to the till, and I ask for my "pensioner discount and I get told " sorry Sir, we don't do pensioner discounts on a Wednesday. Our pensioner day is every Tuesday. " But I could not get here yesterday because (1 of a hundred reasons why I could not get to the store on "pensioner day Tuesday) and I promise you I am still a pensioner, I have not won the Lotto (and therefore I can afford to pay non pensioner discounted prices, i.e. I no longer need the R10 I might saved on PD"s (Pensioner Discounts) if I had got here yesterday.) " Sorry Sir, I only work here. Management makes those decisions. Management's response- " Sorry, Sir, but it is what it is". " 50 years ago, we did a heart transplant. We are now on the verge of colonizing Mars. How difficult can it be to work out a simple system that tracks when (on which day of the week) I took advantage of pensioner day and saved a couple of rands? WHERE THERE'S A WILL, THER'S A WAY. now the response at the till can be - " Sir according to our records you received your Pensioner Discounts when you shopped here on Wednesday. Today is Friday. You only get one day a week to take advantage of our pensioner discounts " so much better than " Sorry Sir but you lost out - Pensioner Day was yesterday" " But I am still a pensioner, and I was counting on my discounts "
0 replies
6 months ago
HOW MUCH WILL I SAVE? - WHAT ARE WE MEASURING AGAINST?
SAVE, SAVE SAVE ! The Pick and Pay in my town, and I logically presume every Pick and Pay in the country, and a lot of other retailers at this time of the year bombard other consumers and me with SAVE SAVE SAVE ! ok, great, if I save 5 cents, I am saving, so no problem there. This morning I went shopping at my local P & P and as you walk in it's SAVE Save Save - well it's all over the shop SAVE SAVE SAVE . R56:90 something for a box of "No Brand Mangoes" - No brand Mangoes? how do you brand a natural fruit that has had absolutely no processing, other than possibly washing it? What brand of mangoes can you get? I digress. I do my shopping, more or less R450:00, and at the till, I see I have saved R25:00. " R25 rand I say to the teller. I have bought 2 boxes of mangoes, plus a whole lot of other SAVE SAVE SAVE items and all i get is R25:00? I'm off to see the Fruit & Veg manager. "Mr Manager sir , how much am I saving on a box of mangoes. Thre's 7 in a box, you are selling them at R56: something a box, so about R8 a mango, what is your normal price? how much am I saving? "About R5 a box," he says, R5 for 7 mangoes. about 70c a mango? - wow - Mr Manager, I am a pensioner, pennies count. Why will P & P not tell me how much I have saved until I reach the till? For this discussion, let s agree I bought 8 items including my 2 boxes of mangoes that qualified for a " Smart Shopper " discount/ saving of R25:00. Now, if I had known how much I was saving per item, I could have bought 8 totally different items and saved R27:50- why will P & P not tell me " You are saving 70c on every mango in a box of 7 "No Brand mangoes. Hell, if I knew I was saving 80c on a " no Brand Apple" as much as I love Mangoes and Ice cream for dessert, I would pass on the mangoes and buy the apples. I would be saving more, maybe, over time, even enough for an extra loaf of bread The conversation stopped when I asked him, "What is your opposition selling mangoes for? Because if they are selling them at R7:00 each. You're selling them at R8:00 each, then I am not saving, am I?. What are we measuring my savings against? -Am I wrong to read SAVE SAVE SAVE as the lowest price in town? I sense borderline" false advertising. "Am I wrong? What is the price of a "branded mango," and what brands are you competing against?
0 replies
7 months ago
Monday Came and Went
I went back on Monday, hoping against hope. I was early. 2nd in the queue, and the Consultant who had ordered my statements was at work. Things are looking good. " Good morning, Consultant, have my statements arrived?" "Good morning, Mr. Hartman. Please speak with my team leader. She is in the cubicle by the manager's office." " 2 days ago, I was told that because you ordered the statements, you are the only person in the bank who could help me. Now you tell me, "Don't talk to me, talk to my team leader." "Yes, go and talk to her; she will assist you." "The statements are not here, are they?" "Please go and talk to her." Okay, okay. The cubicle by the manager's office. "Good morning, team leader. Consultant A says I need to talk to you about my bank statements. Have you got them?" " Good morning, Mr. Hartman, please go and talk to Consultant B. She's in the 1 st cubicle as you come in." "Yes, I know Consultant B. She has helped me many times before." " Consultant A sends me to see you. You send me to see Consultant B. Boy; am I glad I have got nothing better to do with my time than to come and waste, sorry spend my time, in Standard Bank." "Good morning, Consultant B.. Team leader says I must talk to you about my bank statements." " Yes, I know, but I honestly do not know what to tell you." " Let's start at the beginning, "Client Services ", we have a reference number, and the message they sent me about me getting my statements on the 23rd. A week ago. They might know what's going on." Long Story short, after her 3rd phone call and still in the dark about my statements, I told her I had things to do, and I was not going to hang around while she phoned everybody and their mother trying to trace my statements. " I will come back in 2 hours I said. She gives me the thumbs up. Fast forward two hours, and I am back. "And?" I ask with the look of a 7-year-old expecting his 1st bicycle as a present for Christmas. " Mr Hartman, I have spoken to everyone I can think of. Team Leaders, managers, consultants, and have nothing to tell you. I am going to submit another service request and start the whole thing again." " So when shall I come back?" " I'll phone you. "The telephone signal where I live is pathetic. I will miss the call. I'll tell you what. For other reasons, I will be back in town on Wednesday, and if I have not received them by email by then, I will come in, and you can give them to me or tell me to come back on " pick a day, any day." Have you got my email address?' "Yes, I have " " Okay, when you get them, email them to me." " Mr Hartman, the good news is the manager says I must refund you the R300 you paid for the statements, so please bring in the receipt when you come in on Wednesday- do you still have it? " I'll check - see you Wednesday - bye" Message to Standard Bank - in your response, if you respond. please spare me the platitudes about how you do your best for customer service excellence because, unfortunately, Standard Bank, your best is not good enough, and if it weren't for all the skeletons in the cupboard I have with Standard Bank, wild horses could not drag me into your bank
3 replies
7 months ago
Come back on Monday !
"The Consultant who requested your statements is not at work today, Saturday 25 Oct'25, you will have to come back on Monday." But that will be the 3rd time I have come in for those statements. I need those statements: " " I'm sorry, I cannot help you." Does Standard Bank service come to a halt when certain people are not at work? As a bank, do you not work to procedures so that any consultant can follow the procedure and help a client? That is why we have procedures, so that when are ill, have a day off, or leave the Bank, things do not grind to a halt. All the bases are covered, and customers do not have to come back on Monday because it is the consultant's day off. Part of that procedure would be the off-duty consultant handing over what she or he is dealing with to a consultant who will be at work, just in case Mr So and So comes in on my day off and he wants his statements, because he was told his service request was due on the 23rd of Oct, and Saturday would be the 25th so he would be expecting them, " But did you not agree to email them to him so that he would not have to come in?" " Yes, I did, but he said he would check his emails before coming in" - which is what I did, and by 8:00 am Saturday morning, there were no statements in my " In Box," so I rearranged my day to include going into the bank and getting them there. Consultant on duty to consultant off duty. " You know what, if he does come in on Saturday, I am just going to tell him to come back on Monday, and then you can deal with him." " Okay - do that" I paid for those statements on 30 September. (3 weeks from paying up to delivery?) The consultant would do nothing about getting them until I had paid for them, so I went and joined the queue at the teller so that I could pay for them. 30 to 45 minutes later, that was done, so I went back to the consultant; she's dealing with another customer, so I must get back into the consultant queue - if it had not been for another senior Bank employee who sort of pushed me in front of the queue I would have waited another hour before the consultant would get a chance to deal with me " Don't worry, Standard Bank, I have nothing better to do than come to the bank and sit around for the morning. I have reached the point where I actually hate having to go to the bank - it messes up your whole day on top of which I do not believe a damn word they tell me - as in your statements are due on the 23rd - hello Standard Bank Monday will be the 27th and if I am lucky, very lucky the consultant will be at work, I will have nothing better to do with my time so I will go and queue at the Bank and maybe, just maybe.........?. There was a time, a few years ago, I actually waited 5 months to get some statements - I think I even wrote to " Hello Peter" about it. So, I suppose I should not complain about having to wait 1 month- No, ****it, why should I keep quiet - I won't.
1 reply
8 months ago
" Get a SUBPOENA Doug"
Without Prejudice - "Get a subpoena, Doug". How many times has Standard Bank told me that? "POPIA (Protection of Personal Information Act) prevents us (Standard Bank) from telling you what you want to know. The Background. Large sums (hundreds of thousands of rands) were transferred out of my current account without my authorization or knowledge, until years later. The why, years later, is irrelevant to this review. I have the bank statements, which show me these unauthorised transfers. I ask Standard Bank, "What is this all about? Who authorised these transfers? Into what account were these funds transferred? What is the current status of those accounts? Standard Bank's response: " Get a Subpoena, Doug. POPIA does not allow us to tell you anything about those transfers. "What about MY PERSONAL INFORMATION - how is that getting protected? Without that info, I can do nothing about recovering any of those funds. You are protecting the VILLAIN's info by not telling me "Who transferred the money, and into what account did they transfer it- ok, the laws, the law - I go to see a lawyer ( cost involved) to ask him to get me a subpoena instructing Standard Bank to tell me into what Bank and What account did they transfer the money, and then another subpoena ( cost involved) to tell me the status of the account. He tells me, " Doug, you do not need a subpoena. Go to the police station and lay a charge of " Unauthorised transfer" against Standard Bank. Let SAPS investigate and find out all the info the Bank will not tell you. The bank can tell you to go away and get a subpoena, but they cannot tell SAPS to go away and get a subpoena. INCREDULOUS - but I did it. I laid the charge - now we are tying up an already overworked detective to find out what the bank will not tell me. I tell the detective, " Ask them when, why, and who." The detective tells me he needs this bank statement and this correspondence - costs and time involved - If I was a ****mer and I wanted to ***** your money I would arrange to have it transferred out of your account ( easily done -costs involved) and put into my account, where it will thanks to POPIA and the bank be protected until you get a subpoena ( 3 or 4 months if you lucky) which will give me plenty of time to move your money out of my account and hide it an account in k*******stan. The mind BOGGLES - Beam Me Up Scotty
1 reply
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
2 (16.666666666666668%)
2 Star
5 (41.666666666666664%)
1 Star
4 (33.333333333333336%)