K
Karl
Active since Sep 2025
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Owner yanks open customer car door as customer is leaving, to continue with her argument.
FORMAL COMPLAINT Date: 02 April 2026 Subject: Complaint Regarding Unfair Pricing Practices and Aggressive Conduct I am submitting a formal complaint regarding my experience at the above-mentioned business on 02 April 2026. I have been a loyal customer of this establishment for over 10 years and regularly make use of their services, often bringing multiple vehicles on a weekly basis. During this time, I have become fami**** with their pricing structure, which differentiates between vehicle sizes. I drive a Subaru XV. However, there has been a recurring inconsistency in how my vehicle is classified, as I have at times been charged the lower rate and at other times the higher rate for the same service. On the date in question, I was again charged the higher rate. When I queried this with the attendant, he was unable to provide a clear or consistent explanation. He initially referred to my vehicle licence disk, which classifies the vehicle as a hatchback. I also pointed out a Suzuki Fronx of similar size that was being charged the lower rate. I then requested to speak with the manager. Upon arrival, the manager engaged in a private discussion with the attendant before addressing me. Without properly considering my explanation, she asserted that my vehicle falls within the higher pricing category. When I questioned the inconsistency and referred to the licence classification, she stated that they rely on external classifications, including “Car Magazine” and a Google AI result identifying the vehicle as an SUV. She indicated that she would provide supporting evidence from Car Magazine but failed to do so. Despite my attempts to resolve the matter amicably and highlight the inconsistent application of pricing, the manager called additional staff members to support her position rather than objectively addressing the concern. She further dismissed my complaint by characterizing the price difference (R10) as insignificant. I explained that the issue was not the amount, but the principle of fairness and consistency. Despite this, no effort was made to resolve the dispute. I then indicated my intention to leave the premises. After entering my vehicle and closing the door, the manager forcefully opened my car door without my consent. This action was both inappropriate and alarming. I immediately exited the vehicle and instructed her not to touch my property. At this point, another individual, who had not been involved in the prior discussion, approached me in an aggressive manner and confronted me. I attempted to de-escalate the situation while both individuals continued to engage in confrontational behavior. I comp**** with the request to return the booking slip but declined to return my loyalty card. I then left the premises while derogatory remarks were directed at me. This incident raises serious concerns, including: Inconsistent and potentially unfair pricing practices Failure to provide transparent and verifiable classification criteria Unprofessional and dismissive handling of a customer complaint Physical interference with my property (opening my vehicle door without consent) Aggressive and intimidating conduct by staff As a long-standing customer, I find this treatment unacceptable. I request that this matter be formally investigated and that appropriate action be taken to address both the business practices and staff conduct described above. I reserve my rights to pursue this matter further should it not be satisfactorily resolved. Complainant: Karl
0 replies
7 months ago
Outstanding Service from Rock Solid Music!
I recently contacted Marius after noticing that the business was based in George. My initial plan was to arrange payment and collect later this year when we travel down for vacation. To my surprise, Marius confirmed that stock was available, and after making payment, I was able to collect in Midrand the very same day — all within less than seven hours from my initial enquiry! The entire experience was seamless — excellent communication, quick follow-up, and genuine customer care. I’m thrilled with my new guitar — truly an amazing instrument — and I can honestly say this was the best service I’ve received in over 20 years in the industry. Highly recommended! 🎸👏
0 replies
9 months ago
I came in on a Wednesday afternoon and took a vehicle for a test drive
I came in on a Wednesday afternoon and took a vehicle for a test drive. I was happy with the vehicle. Met with the boss who gave me time to do homework. Salesman Justin assisted me with great service and pushed the admin department who performed under pressure of power and internet issues. Finance and the deal was done quickly under the circumstances within a day. The whole experience was great and I can gladly refer Cabbi Germiston. They walk the extra mile 🤩
1 reply
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5 Star
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1 Star
1 (33.333333333333336%)