Centurion Auto Care Centre
Claimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
Centurion Auto Care Centre
Claimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
2|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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K
Karl
1 reviews | Active since Jan 2020
2 Apr 2026, 09:06
Owner yanks open customer car door as customer is leaving, to continue with her argument.
FORMAL COMPLAINT Date: 02 April 2026 Subject: Complaint Regarding Unfair Pricing Practices and Aggressive Conduct I am submitting a formal complaint regarding my experience at the above-mentioned business on 02 April 2026. I have been a loyal customer of this establishment for over 10 years and regularly make use of their services, often bringing multiple vehicles on a weekly basis. During this time, I have become fami**** with their pricing structure, which differentiates between vehicle sizes. I drive a Subaru XV. However, there has been a recurring inconsistency in how my vehicle is classified, as I have at times been charged the lower rate and at other times the higher rate for the same service. On the date in question, I was again charged the higher rate. When I queried this with the attendant, he was unable to provide a clear or consistent explanation. He initially referred to my vehicle licence disk, which classifies the vehicle as a hatchback. I also pointed out a Suzuki Fronx of similar size that was being charged the lower rate. I then requested to speak with the manager. Upon arrival, the manager engaged in a private discussion with the attendant before addressing me. Without properly considering my explanation, she asserted that my vehicle falls within the higher pricing category. When I questioned the inconsistency and referred to the licence classification, she stated that they rely on external classifications, including “Car Magazine” and a Google AI result identifying the vehicle as an SUV. She indicated that she would provide supporting evidence from Car Magazine but failed to do so. Despite my attempts to resolve the matter amicably and highlight the inconsistent application of pricing, the manager called additional staff members to support her position rather than objectively addressing the concern. She further dismissed my complaint by characterizing the price difference (R10) as insignificant. I explained that the issue was not the amount, but the principle of fairness and consistency. Despite this, no effort was made to resolve the dispute. I then indicated my intention to leave the premises. After entering my vehicle and closing the door, the manager forcefully opened my car door without my consent. This action was both inappropriate and alarming. I immediately exited the vehicle and instructed her not to touch my property. At this point, another individual, who had not been involved in the prior discussion, approached me in an aggressive manner and confronted me. I attempted to de-escalate the situation while both individuals continued to engage in confrontational behavior. I comp**** with the request to return the booking slip but declined to return my loyalty card. I then left the premises while derogatory remarks were directed at me. This incident raises serious concerns, including: Inconsistent and potentially unfair pricing practices Failure to provide transparent and verifiable classification criteria Unprofessional and dismissive handling of a customer complaint Physical interference with my property (opening my vehicle door without consent) Aggressive and intimidating conduct by staff As a long-standing customer, I find this treatment unacceptable. I request that this matter be formally investigated and that appropriate action be taken to address both the business practices and staff conduct described above. I reserve my rights to pursue this matter further should it not be satisfactorily resolved. Complainant: Karl
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Karl
1 reviews | Active since Jan 2020
2 Apr 2026, 09:06
Owner yanks open customer car door as customer is leaving, to continue with her argument.
FORMAL COMPLAINT Date: 02 April 2026 Subject: Complaint Regarding Unfair Pricing Practices and Aggressive Conduct I am submitting a formal complaint regarding my experience at the above-mentioned business on 02 April 2026. I have been a loyal customer of this establishment for over 10 years and regularly make use of their services, often bringing multiple vehicles on a weekly basis. During this time, I have become fami**** with their pricing structure, which differentiates between vehicle sizes. I drive a Subaru XV. However, there has been a recurring inconsistency in how my vehicle is classified, as I have at times been charged the lower rate and at other times the higher rate for the same service. On the date in question, I was again charged the higher rate. When I queried this with the attendant, he was unable to provide a clear or consistent explanation. He initially referred to my vehicle licence disk, which classifies the vehicle as a hatchback. I also pointed out a Suzuki Fronx of similar size that was being charged the lower rate. I then requested to speak with the manager. Upon arrival, the manager engaged in a private discussion with the attendant before addressing me. Without properly considering my explanation, she asserted that my vehicle falls within the higher pricing category. When I questioned the inconsistency and referred to the licence classification, she stated that they rely on external classifications, including “Car Magazine” and a Google AI result identifying the vehicle as an SUV. She indicated that she would provide supporting evidence from Car Magazine but failed to do so. Despite my attempts to resolve the matter amicably and highlight the inconsistent application of pricing, the manager called additional staff members to support her position rather than objectively addressing the concern. She further dismissed my complaint by characterizing the price difference (R10) as insignificant. I explained that the issue was not the amount, but the principle of fairness and consistency. Despite this, no effort was made to resolve the dispute. I then indicated my intention to leave the premises. After entering my vehicle and closing the door, the manager forcefully opened my car door without my consent. This action was both inappropriate and alarming. I immediately exited the vehicle and instructed her not to touch my property. At this point, another individual, who had not been involved in the prior discussion, approached me in an aggressive manner and confronted me. I attempted to de-escalate the situation while both individuals continued to engage in confrontational behavior. I comp**** with the request to return the booking slip but declined to return my loyalty card. I then left the premises while derogatory remarks were directed at me. This incident raises serious concerns, including: Inconsistent and potentially unfair pricing practices Failure to provide transparent and verifiable classification criteria Unprofessional and dismissive handling of a customer complaint Physical interference with my property (opening my vehicle door without consent) Aggressive and intimidating conduct by staff As a long-standing customer, I find this treatment unacceptable. I request that this matter be formally investigated and that appropriate action be taken to address both the business practices and staff conduct described above. I reserve my rights to pursue this matter further should it not be satisfactorily resolved. Complainant: Karl
0
Replies (0)HM
Hlalala M
1 reviews | Active since Jan 2020
26 Jan 2026, 08:17
Dirt after Car wash
I am not happy with the service I got on the 25/01/2026, My car was at car wash full body wash, the car was not cleaned proparly, the seats were still dirty, the mats were also dirty. Yesterday I had to Clean the seats ater car wash and it too me less than 5 minutes, There was dirt where you store bottles by driver's seat. I took pictures and reported to the lady I paid the amount to, she called the guys and he said they can't remove dirt on the seat without telling them because it will be wet, When I arrioved at home I had to clean the car inside again. I am very disapointed.
Helpful (0)
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Hlalala M
1 reviews | Active since Jan 2020
26 Jan 2026, 08:17
Dirt after Car wash
I am not happy with the service I got on the 25/01/2026, My car was at car wash full body wash, the car was not cleaned proparly, the seats were still dirty, the mats were also dirty. Yesterday I had to Clean the seats ater car wash and it too me less than 5 minutes, There was dirt where you store bottles by driver's seat. I took pictures and reported to the lady I paid the amount to, she called the guys and he said they can't remove dirt on the seat without telling them because it will be wet, When I arrioved at home I had to clean the car inside again. I am very disapointed.
0
Replies (0)FO
Francois O
1 reviews | Active since Jan 2020
29 Jun 2025, 09:41
Sublime Experience
"WOW, just WOW! Centurion Auto Care has been our family's go-to car wash destination for the past 2 years, and we're absolutely blown away by the exceptional service! Every week, we drive 12 km to get our cars pampered by the most amazing team... and let's be real, our cars are so spoiled, they're starting to demand cappuccinos too! 😂 The staff is top-notch, but we have to give a special shoutout to the rockstars who make our experience truly unforgettable: Solomon, Honest, Naftal, Wandisile, Patience, Fanelangelo, and Rayno! These individuals are the epitome of dedication, professionalism, and customer care. They're like the Avengers of car washing – saving the world one dirty car at a time! 💪 From the moment we arrive, we're treated like family. The team is always smiling, always willing to go the extra mile, and always ensuring our cars are sparkling clean. Their attention to detail, work ethic, and passion for what they do is truly inspiring. And let's not forget the lekker cappuccinos – they're the perfect accompaniment to our car wash experience! ☕️ But what truly sets Centurion Auto Care apart is the evident love and respect the owners, Beth and Peter, have for their team. They're like the ultimate car wash parents – supportive, encouraging, and always making sure their team has the best equipment (and cappuccinos) to get the job done! 😊 Kudos to Beth and Peter for creating a work environment that's filled with positivity, enthusiasm, and a genuine passion for customer satisfaction! We've had our fair share of car washes, but Centurion Auto Care stands head and shoulders above the rest. The consistency, quality, and warmth of their service have earned them a permanent spot in our hearts (and our calendars!). If you're looking for a car care experience that will leave you feeling like royalty, look no further! Centurion Auto Care is the real deal. We're honored to support this incredible team and can't wait to see what the future holds for them! FIVE STARS isn't enough – we'd give them TEN STARS if we could! Keep shining, Centurion Auto Care team, and congratulations again to Beth and Peter for building a business that's truly a reflection of their values and commitment to excellence! 👏"
Helpful (0)
|Replies (0)FO
Francois O
1 reviews | Active since Jan 2020
29 Jun 2025, 09:41
Sublime Experience
"WOW, just WOW! Centurion Auto Care has been our family's go-to car wash destination for the past 2 years, and we're absolutely blown away by the exceptional service! Every week, we drive 12 km to get our cars pampered by the most amazing team... and let's be real, our cars are so spoiled, they're starting to demand cappuccinos too! 😂 The staff is top-notch, but we have to give a special shoutout to the rockstars who make our experience truly unforgettable: Solomon, Honest, Naftal, Wandisile, Patience, Fanelangelo, and Rayno! These individuals are the epitome of dedication, professionalism, and customer care. They're like the Avengers of car washing – saving the world one dirty car at a time! 💪 From the moment we arrive, we're treated like family. The team is always smiling, always willing to go the extra mile, and always ensuring our cars are sparkling clean. Their attention to detail, work ethic, and passion for what they do is truly inspiring. And let's not forget the lekker cappuccinos – they're the perfect accompaniment to our car wash experience! ☕️ But what truly sets Centurion Auto Care apart is the evident love and respect the owners, Beth and Peter, have for their team. They're like the ultimate car wash parents – supportive, encouraging, and always making sure their team has the best equipment (and cappuccinos) to get the job done! 😊 Kudos to Beth and Peter for creating a work environment that's filled with positivity, enthusiasm, and a genuine passion for customer satisfaction! We've had our fair share of car washes, but Centurion Auto Care stands head and shoulders above the rest. The consistency, quality, and warmth of their service have earned them a permanent spot in our hearts (and our calendars!). If you're looking for a car care experience that will leave you feeling like royalty, look no further! Centurion Auto Care is the real deal. We're honored to support this incredible team and can't wait to see what the future holds for them! FIVE STARS isn't enough – we'd give them TEN STARS if we could! Keep shining, Centurion Auto Care team, and congratulations again to Beth and Peter for building a business that's truly a reflection of their values and commitment to excellence! 👏"
0
Replies (0)NH
Natanye H
1 reviews | Active since Jan 2020
28 Nov 2024, 12:46
Amazing staff Amazing service
I want to give a massive thank you to Solomon, Thabiso and just everyone that assisted be today. Due to no fault of theirs the tire of my car went completely flat while taking my car there for a 5 star wash. They immediately jumped in to help me by putting spare tire on. I am just blown away by your friendliness and compassion. Thank you. Just another reason why I only take my car to you guys to wash. You always do an awesome job.
Helpful (0)
|Replies (0)NH
Natanye H
1 reviews | Active since Jan 2020
28 Nov 2024, 12:46
Amazing staff Amazing service
I want to give a massive thank you to Solomon, Thabiso and just everyone that assisted be today. Due to no fault of theirs the tire of my car went completely flat while taking my car there for a 5 star wash. They immediately jumped in to help me by putting spare tire on. I am just blown away by your friendliness and compassion. Thank you. Just another reason why I only take my car to you guys to wash. You always do an awesome job.
0
Replies (0)