Rock Solid music online
Unclaimed Business
|5|12 Reviews (last 12 months)|This business does not respond to reviews
Rock Solid music online
Unclaimed Business
|5
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Rock Solid Music Online consistently delivers an exceptional online shopping experience for musicians and audio professionals. Customers repeatedly highlight Marius by name, praising his personal phone calls, expert product knowledge, and consultative approach that prioritises the right fit over a quick sale. A recurring theme is rapid delivery that often exceeds promised timelines, competitive pricing, and careful packaging. Buyers also commend the willingness to source hard to find or out of production gear, describing interactions as relationship driven rather than transactional, with communication maintained from enquiry through to post delivery follow up.
Performance(last 12 months):
Trustindex Rating
5.5NPS Score
100Very Likely
TrustIndex
5.5
NPS Score
100
Recommended: Very Likely
Review Distribution
5|12 Reviews
Sep '25 - Aug '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePC
Peter C
1 reviews | Active since Apr 2026
10 Apr 2026, 14:46
What started as a conversation between strangers has genuinely felt like the beginning of a trusted relationship.
I would like to take a moment to express my sincere appreciation for the outstanding service I received from Marius at Rock Solid Music. From the very beginning, Marius did not approach the interaction as a typical sales process. Instead, he took the time to understand my specific needs, asking thoughtful and meaningful questions about how I intended to use the equipment. His goal was clearly not just to sell, but to ensure that I made the right decision. His guidance throughout the process of purchasing the Allen & Heath CQ-18T was exceptional. He explained the differences between models in a way that was easy to understand and helped me feel confident in my choice. What stood out most was his willingness to remain available — he always took my calls, kept me updated on stock availability, and communicated clearly about timelines, payment, and collection. What truly impressed me was his integrity in managing expectations. He would give a conservative estimate on delivery, yet consistently exceeded it. For example, I was told my order might only be ready around mid-April, yet I received a call much earlier to say it was ready for collection. That level of follow-through is rare and deeply appreciated. This was not my first experience with Rock Solid Music. I had previously purchased a DigiTech Trio Plus pedal, and that process was just as smooth and professional. It is clear that Marius operates with consistency and care in every interaction. What began as a simple online enquiry — after I came across Rock Solid Music while searching for a Soundcraft Ui12 — quickly turned into a personal and professional connection. From a Facebook message to a WhatsApp conversation, the experience was seamless and welcoming. I can confidently say that Marius is not just a supplier, but a knowledgeable professional who genuinely understands his field and cares about his customers. He acts as a consultant, guiding you toward the right solution rather than simply making a sale. It is rare to encounter someone who combines expertise, honesty, and reliability in this way. What started as a conversation between strangers has genuinely felt like the beginning of a trusted relationship. I will certainly be making all my future purchases through Rock Solid Music and highly recommend Marius to anyone looking for professional advice and excellent service. Thank you once again for an exceptional experience.
Helpful (0)
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Peter C
1 reviews | Active since Apr 2026
10 Apr 2026, 14:46
What started as a conversation between strangers has genuinely felt like the beginning of a trusted relationship.
I would like to take a moment to express my sincere appreciation for the outstanding service I received from Marius at Rock Solid Music. From the very beginning, Marius did not approach the interaction as a typical sales process. Instead, he took the time to understand my specific needs, asking thoughtful and meaningful questions about how I intended to use the equipment. His goal was clearly not just to sell, but to ensure that I made the right decision. His guidance throughout the process of purchasing the Allen & Heath CQ-18T was exceptional. He explained the differences between models in a way that was easy to understand and helped me feel confident in my choice. What stood out most was his willingness to remain available — he always took my calls, kept me updated on stock availability, and communicated clearly about timelines, payment, and collection. What truly impressed me was his integrity in managing expectations. He would give a conservative estimate on delivery, yet consistently exceeded it. For example, I was told my order might only be ready around mid-April, yet I received a call much earlier to say it was ready for collection. That level of follow-through is rare and deeply appreciated. This was not my first experience with Rock Solid Music. I had previously purchased a DigiTech Trio Plus pedal, and that process was just as smooth and professional. It is clear that Marius operates with consistency and care in every interaction. What began as a simple online enquiry — after I came across Rock Solid Music while searching for a Soundcraft Ui12 — quickly turned into a personal and professional connection. From a Facebook message to a WhatsApp conversation, the experience was seamless and welcoming. I can confidently say that Marius is not just a supplier, but a knowledgeable professional who genuinely understands his field and cares about his customers. He acts as a consultant, guiding you toward the right solution rather than simply making a sale. It is rare to encounter someone who combines expertise, honesty, and reliability in this way. What started as a conversation between strangers has genuinely felt like the beginning of a trusted relationship. I will certainly be making all my future purchases through Rock Solid Music and highly recommend Marius to anyone looking for professional advice and excellent service. Thank you once again for an exceptional experience.
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Anonymous
1 reviews | Active since Apr 2017
8 Apr 2026, 16:29
Rock Solid Service!
I placed an order online yesterday and shortly afterwards received a personal call from Marius. From that moment, the service was nothing short of exceptional. Not only did I receive my package the very next day, but Marius kept me informed every step of the way — right up until “the eagle landed.” This level of care, communication, and efficiency is incredibly rare. It’s clear that customer service is not just a priority, but a personal commitment. Thank you, Marius from Rock Solid Music. You are truly one extraordinary person. 🙏🏼
Helpful (0)
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Anonymous
1 reviews | Active since Apr 2017
8 Apr 2026, 16:29
Rock Solid Service!
I placed an order online yesterday and shortly afterwards received a personal call from Marius. From that moment, the service was nothing short of exceptional. Not only did I receive my package the very next day, but Marius kept me informed every step of the way — right up until “the eagle landed.” This level of care, communication, and efficiency is incredibly rare. It’s clear that customer service is not just a priority, but a personal commitment. Thank you, Marius from Rock Solid Music. You are truly one extraordinary person. 🙏🏼
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Brandon H
1 reviews | Active since Feb 2026
16 Feb 2026, 13:49
A Rock Solid Experience! ;)
They were the only ones with stock of the bass pedal I was looking for, and it was a fair price. They also exceeded my expectations for delivery time, it took only 2 days for my order to arrive. Marius was super helpful and friendly in every interaction we had. Thank you for the excellent service!
Helpful (0)
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Brandon H
1 reviews | Active since Feb 2026
16 Feb 2026, 13:49
A Rock Solid Experience! ;)
They were the only ones with stock of the bass pedal I was looking for, and it was a fair price. They also exceeded my expectations for delivery time, it took only 2 days for my order to arrive. Marius was super helpful and friendly in every interaction we had. Thank you for the excellent service!
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Lehlogonolo M
1 reviews | Active since Feb 2026
3 Feb 2026, 12:38
Rock Solid Music Online
Outstanding service. My experience with Rock Solid Online went very smoothly. I got my order placed and delivered without any hassles. Special mention to Marius for being consistent with staying in contact and making sure everything goes well. On top of all that, the products are quality!
Helpful (0)
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Lehlogonolo M
1 reviews | Active since Feb 2026
3 Feb 2026, 12:38
Rock Solid Music Online
Outstanding service. My experience with Rock Solid Online went very smoothly. I got my order placed and delivered without any hassles. Special mention to Marius for being consistent with staying in contact and making sure everything goes well. On top of all that, the products are quality!
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Lindy W
1 reviews | Active since Nov 2014
8 Dec 2025, 11:48
Highly recommend
This is the second time I have used Rock Solid Music to supply my musical needs. Marius and his team go out of their way to help and assist, and deliver a stellar service. He is still one of the few out there who have knowledge of what products/instruments they are selling, and can answer technical questions, which is refreshing. Will definitely recommend them to others.
Helpful (0)
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Lindy W
1 reviews | Active since Nov 2014
8 Dec 2025, 11:48
Highly recommend
This is the second time I have used Rock Solid Music to supply my musical needs. Marius and his team go out of their way to help and assist, and deliver a stellar service. He is still one of the few out there who have knowledge of what products/instruments they are selling, and can answer technical questions, which is refreshing. Will definitely recommend them to others.
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Replies (0)