MB
Mandisa B
Active since Jul 2025
4
Reviews
0
Industries
Reviews
4 reviews3 weeks ago
Promised full Refund, Weeks of Delays and Money still withheld
This is now my second HelloPeter review regarding this matter because the issue still has not been properly resolved. I am extremely disappointed with my experience dealing with The Diamond / City Property. After cancelling my application, I was repeatedly assured by the agent, Deon Sodi, that I would receive the FULL refund amount of R5 486.98 that I had paid. I confirmed this directly with him in writing and he responded “Yes” when I asked whether I would receive the full amount back. I was then told that the refund would reflect on the 15th of May but it never did. On Monday the 18th another staff member, Ambrose contacted me claiming that the account number I provided was incorrect. A few moments later, he called back and confirmed that the account number was actually correct after all. I was then told that I would receive the refund sometime between Wednesday and Friday. I eventually received the refund on Thursday the 21st of May, but only R4 989.88 was paid back, and I am now being told that the R500 securing fee is “non-refundable”; despite their own written assurance that I would receive the full amount I paid. This entire process has been frustrating, misleading, and unprofessional: 1. The quotation amount was revised after payment. 2. I was expected to pay before receiving the lease agreement. 3. I was promised a full refund in writing. 4. I was promised payment by the 15th, which never happened. 5. I received conflicting information and multiple excuses regarding delays. 6. Part of my money is now suddenly being withheld after clear assurances were made. What disappoints me most is the amount of time wasted during this process. Instead of properly assisting me I was left waiting for weeks when I should have been focusing on finding another place to stay. I expected honesty, professionalism, and transparent communication, but unfortunately this has been one of the worst rental experiences I’ve ever had.
1 reply
1 month ago
Unprofessional rental process and lack of transparency
I had a very disappointing experience with the rental process at The Diamond (managed by iThemba Property Management). I paid a securing fee and later the full move-in amount, however I was not provided with a lease agreement before or after making payment. After payment was made the quotation was suddenly revised, which raised serious concerns about transparency and professionalism. Communication from the agent was inconsistent, and I had to repeatedly follow up for basic information such as the lease and move-in process. Due to the lack of a lease, unclear processes, and changes made after payment, I decided not to proceed with the unit and requested a refund. However, even the refund process has been slow, with delays in providing the cancellation form. This experience has been stressful and has shown a lack of proper communication, transparency, and professionalism. I would advise others to be cautious and ensure all documentation is provided before making any payments.
1 reply
8 months ago
Horrible Experience at Mr Price Eastgate — Followed Around While Shopping
I had one of the worst shopping experiences at Mr Price Eastgate today with my partner. From the moment we walked in, it felt like we were being watched. Every section we went to, from jewellery to shoes; there was always someone following us around. It was extremely uncomfortable and made us feel unwelcome and discriminated against. Shopping is supposed to be enjoyable, not filled with anxiety and suspicion. The staff’s behaviour was unprofessional and completely ruined our experience. I will not be shopping at that store again until proper action is taken to train staff on how to treat customers with respect and dignity.
0 replies
11 months ago
Still No Refund After a Month
I have been waiting for a refund from Ideal Prepaid for over a month after buying electricity for the wrong meter number. I reported it immediately and was told the refund would be processed by the 15th of June. That did not happen.I was then told it would be done by the end of the month. It is now the 2nd of July and I still have not received any update or refund. Every time I follow up I get the same excuse that the tenant or building manager can’t be reached. I have been patient and have done everything asked of me. At this point it feels like I am being ignored and stalled. I just want my refund to be processed. This kind of service is unacceptable.
1 reply
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)