JV
Jan V
Active since Jun 2025
23
Reviews
0
Industries
Reviews
23 reviews3 weeks ago
Long-standing customer made to feel like a **** over R100 machine issue
**Complaint against Hunters Wonderboom Suid** I am posting this publicly because I would like the owner to see it. To avoid any misunderstanding from the outset: I am not accusing anyone of theft or dishonesty. I am recording my direct experience as a long-standing customer and raising it because loyal customers should not be treated this way. I have supported Hunters Wonderboom Suid for roughly 13 years. I have bought food here many times, visited on and off for years, and always paid what I owed. The staff know me. Some have known me for many years. On Friday night, 15 May 2026, I came in quietly for one beer. I was not there to cause trouble, argue, or make an issue. Out of boredom, I put R100 into one of the gaming machines. The machine immediately went offline. When it came back online, the R100 was not reflected. I raised this with the barman, who has known me for years. Instead of simply saying that the matter would be checked properly when the machine was cashed up, I was effectively told that the machine would have returned the money and that there was nothing to check. In plain language, that made me feel as if I was being treated like I was lying over R100. That is the issue. This is not about R100. I do not want the money back. If the machine is cashed up properly and it shows that it is R100 over, give that money to somebody who needs food. Donate it. Give it away. I am not interested in collecting it. The issue is the way the matter was handled. This is also not the first time I have chosen to keep the peace at my own expense. On a previous occasion, when I later came in to order food, the bar lady told me that on an earlier occasion I had apparently ordered food, left before collecting it, and that she had to pay for it herself. I still do not recall ever doing that. I cannot understand why I would go somewhere, order food, leave without taking it, and not pay. According to her version, I never even received the food. According to me, I do not remember ordering it at all. But because she said she was out of pocket, I paid for it anyway. I paid for food I did not receive, and for an incident I still do not recall, simply to keep the peace and make sure a staff member was not left out of pocket. That is the kind of customer I have been. So when I raise a simple issue about R100 disappearing from a machine after it went offline, I do not expect to be treated as if I am trying my luck. A customer who has supported a place for more than a decade should not be made to feel like a **** over R100. The correct response should have been basic respect, proper handling, and a simple undertaking that the matter would be checked when the machine was cashed up. This is not defamation. This is not an attack. This is a direct account of my experience as a consumer. South Africa has consumer complaint mechanisms for a reason, but this is not even meant as a formal complaint. It is feedback that should help strengthen customer relations. Do not treat loyal customers this way. The R100 is not the point. Respect is.
0 replies
1 month ago
Dis-Chem Wonderboom Junction — Do Not Tell The Public You Care If This Is How You Treat People
This is my consumer complaint about Dis-Chem Wonderboom Junction. I went to the pharmacy because I needed advice on what medication I could take. I trusted the pharmacy environment. I trusted that I was speaking to people who should know what they are doing. I was given the wrong medication for what I asked advice about, and after taking it, I experienced severe pain and distress. After that, I sent a formal complaint to Dis-Chem. This was not some hidden complaint sent to nowhere. It was addressed to senior Dis-Chem structures, including the Chief Executive Officer, the Company Secretary, the Responsible Pharmacist structure, Head Office, Customer Care, and the branch. The record also shows that the complaint was forwarded internally and acknowledged by senior pharmacy management. And still, not one person picked up the phone to ask whether I was okay. Not one. Nobody had to admit liability to show basic concern. Nobody had to admit fault to act like a human being. A simple call saying, “We are not admitting anything, but we are concerned by what you reported. Are you okay?” would have been enough to show that there was at least some care behind the corporate slogan. That never happened. Dis-Chem’s own website says it wants to make a difference in people’s lives beyond the traditional role of a pharmacy and retail store. In my opinion, based on my experience, that is a blatant lie. Do not tell the public you care if, when a customer reports a serious pharmacy-related complaint, nobody can even make one basic welfare call. Do not sell the image of care, trust, wellness, and “better health” if the real-world response is silence, internal forwarding, and corporate distance. This is not a small business without systems. This is Dis-Chem, a major healthcare retailer with executives, customer-care structures, pharmacy structures, risk structures, compliance structures, and enough corporate machinery to protect itself. Yet apparently not enough humanity to phone a customer and ask, “Are you okay?” I also looked at Dis-Chem’s HelloPeter profile. At the time of this review, it showed a Trustindex Rating of 2.5, an NPS of -57, and “Recommended: Unlikely.” It showed 549 reviews, with 76.7% being one-star reviews and only 16% being five-star reviews. That does not surprise me anymore. My experience is simple. I trusted Dis-Chem. I asked for pharmacy advice. I was given medication that caused me severe pain. I complained to senior structures. They knew. But when it mattered, there was no care. There was not even a phone call.
0 replies
1 month ago
Web Times Greate Service
I would like to compliment Web Times for their consistently good service. Every time I have needed assistance, they have been helpful, responsive, and willing to assist until the issue is resolved. Their support has been reliable, professional, and easy to deal with. Good service is not always easy to find, especially with hosting and technical support, but Web Times has repeatedly delivered. I genuinely appreciate the way they handle their clients and the effort they put into helping. I would recommend Web Times to anyone looking for dependable hosting support and proper customer service.
0 replies
1 month ago
Exceptional Care and Genuine Compassion at Hatfield Dental Studio
I would like to sincerely thank Hatfield Dental Studio for the exceptional care and assistance I received. From the moment I contacted them, they treated me with professionalism, compassion, and genuine concern. They assisted me when I really needed help, and I truly appreciate the way they handled everything. It is rare to find a practice that combines professional service with real human care, but Hatfield Dental Studio did exactly that. I am extremely grateful for what they did for me. I can confidently recommend them to anyone looking for a dental practice that cares about its patients and goes the extra mile. Thank you again to the team at Hatfield Dental Studio. I truly appreciate you.
0 replies
1 month ago
Atlas Finance / ATCorp: 12 Months Without Assistance, Emails Rejected, Calls Unresolved, Profile Access Problem Still Not Fixed
I am lodging this complaint because I have been trying for approximately 12 months to get proper assistance from Atlas Finance / ATCorp, without any meaningful resolution. The issue relates to my Atlas Finance profile, changed details, inability to access or properly use my profile, and assistance required with a loan application. I have attempted to resolve this directly and privately. I have called. I have sent emails. I have tried to escalate the matter through several available email addresses. Instead of receiving proper assistance, my latest escalation emails were rejected by ATCorp’s mail system, including emails sent to customer care, info, privacy, and publicity addresses. That means even my attempts to formally place the complaint before the company are being blocked or are failing at email-delivery level. This is unacceptable for a financial services provider dealing with consumer records, profile access, application assistance, and customer information. A customer should not have to chase a company for 12 months, call repeatedly, send emails repeatedly, and still be left without a clear answer or a competent person taking ownership of the matter. I am not asking for special treatment. I am asking for basic customer service, proper escalation, and a direct response from someone with authority to resolve the issue. I request that Atlas Finance / ATCorp urgently contact me, confirm what details are currently reflected on my profile, explain why I have been unable to get assistance for so long, and assign a competent senior person to resolve this immediately. After 12 months of failed attempts, unanswered issues, rejected emails, and no proper resolution, this matter now requires urgent management intervention.
2 replies
1 month ago
Disappointing First Experience With Soviet — Jacket Defects After Normal Use
I am placing this complaint publicly because I believe consumers are entitled to raise legitimate complaints about defective products and poor responsiveness. This complaint is not an attack on every Soviet product, and I am not saying that all Soviet clothing is poor quality. I am speaking only about my own experience with one Soviet jacket bought from the Soviet store at Wonderboom Junction approximately seven months ago. This was the first item I ever bought from Soviet. I usually buy from Truworths and similar retailers, but while walking through Wonderboom Junction I went into the Soviet store, saw the jacket, liked it, and bought it. I expected good quality. About two months after purchase, one of the side zippers came out. I complained to Soviet at the time, but I did not receive any proper substantive response. Unfortunately, I no longer have access to that email account, and I no longer have the till slip. Because it was “only” a zipper at that stage, I left it. The jacket has now developed a hole in the pocket area. If I put something into that pocket, it goes straight through. I have photos showing the jacket and the defect. I must make it clear that this jacket was not used for manual labour, construction, field work, or any strenuous activity. I do office/admin work. The jacket was worn normally to keep warm. In my view, a jacket from a recognised clothing brand should not start failing like this after normal use. That is the issue. Not abuse. Not rough use. Normal use. I am raising this because consumers in South Africa have the right to complain when goods appear defective, when quality is disappointing, and when a company does not respond properly. A customer should not have to fight just to get a clear answer.
1 reply
1 month ago
89-Year-Old Pensioner Still Waiting After R1,000 ATM ***** — Absa, Please Escalate and Assist
I am raising this complaint regarding an elderly 89-year-old pensioner in Pretoria who has been left waiting for several weeks after an ATM-related ***** incident involving his Absa account. The incident happened at or around an ATM. Whether his card was ******, switched, or he was ****med at the ATM, the result is clear: R1,000 was withdrawn from his account without his consent or benefit. He immediately reported the matter, opened an Absa ***** complaint, blocked the compromised card, and obtained a replacement card. Despite this, he has still not received proper resolution. He has only received SMS updates while the matter remains unresolved. For an 89-year-old pensioner, R1,000 is not a small amount. It can mean food, transport, medication, electricity, or basic survival. This is not a wealthy customer trying to exploit a system. This is a vulnerable elderly man who appears to have been targeted at an ATM and is now left carrying the loss while the bank’s process drags on. I understand that Absa cannot simply refund every ***** claim without investigation. But banks also have discretion, compassion, *****-risk systems, ATM surveillance processes, and customer-care obligations — especially when the customer is elderly, vulnerable, and dependent on pension money. The request is simple: Absa must urgently escalate this complaint, review the ATM ***** evidence properly, contact the customer directly, and refund the R1,000 unless there is clear evidence that he personally authorised or benefited from the withdrawal. This matter should not be treated as just another file in a queue. It concerns an 89-year-old pensioner who acted quickly, reported the *****, replaced his card, and has now been waiting weeks for help. Absa, please do the right thing. Escalate this matter, resolve it urgently, and restore this pensioner’s money.
5 replies
1 month ago
Be careful taking over-the-counter advice at Dis-Chem without proper caution
I am posting this because other customers must be careful. I walked into Dis-Chem looking for help and explained that I had ulcers before and thought I might have one again. I then re**** on the advice given to me behind the over-the-counter medication section and took the tablets I was told to take. After drinking them, my pain became far worse. What was intermittent before became severe and ongoing, and I ended up in serious discomfort. My issue is not about the price of the medication. It is about the pain and suffering that followed after I trusted the advice given in a pharmacy environment. Ordinary people walk into a place like Dis-Chem because they believe they will be guided properly and safely. They do not expect to leave in worse pain than when they arrived. So this is my warning to other consumers: do not simply walk into Dis-Chem, speak to the people behind the over-the-counter medication counter, and then immediately take what they tell you to take without being very careful. In my case, trusting that advice led to severe pain and a very bad experience. I am now taking the matter further, but I also believe the public has a right to be warned. It is any persons absolutely right to speak about consumer experiences
0 replies
1 month ago
Be careful taking over-the-counter advice at Dis-Chem without proper caution
I am posting this because other customers must be careful. I walked into Dis-Chem looking for help and explained that I had ulcers before and thought I might have one again. I then re**** on the advice given to me behind the over-the-counter medication section and took the tablets I was told to take. After drinking them, my pain became far worse. What was intermittent before became severe and ongoing, and I ended up in serious discomfort. My issue is not about the price of the medication. It is about the pain and suffering that followed after I trusted the advice given in a pharmacy environment. Ordinary people walk into a place like Dis-Chem because they believe they will be guided properly and safely. They do not expect to leave in worse pain than when they arrived. So this is my warning to other consumers: do not simply walk into Dis-Chem, speak to the people behind the over-the-counter medication counter, and then immediately take what they tell you to take without being very careful. In my case, trusting that advice led to severe pain and a very bad experience. I am now taking the matter further, but I also believe the public has a right to be warned.
1 reply
2 months ago
Good Service
We had our differences in the past, but I am pleased to say that the issues have since been resolved amicably. I appreciate the way the matter was ultimately addressed, and I can confirm that JJ Plates and Signs provides good service. Thank you to Jan de Lange and JJ Plates and Signs. I wish the business well going forward.
0 replies
Review Distribution
5 Star
5 (21.73913043478261%)
4 Star
0 (0%)
3 Star
1 (4.3478260869565215%)
2 Star
0 (0%)
1 Star
17 (73.91304347826087%)