AL
Alison L
Active since May 2025
2
Reviews
0
Industries
Reviews
2 reviews1 month ago
Property Partners failed to return my deposit and ignored the Rental Housing Act — formal complaints filed with PPRA and RHT
Property Partners Property Management & Sales (Pty) Ltd (Reg No: 2019/192465/07) failed to return my rental deposit following the termination of my 12-month lease on 30 April 2026. The outgoing inspection on 30 April recorded no defects or damages. Despite this, and despite the 7-day statutory deadline under the Rental Housing Act having passed, my deposit has not been returned and no lawful basis for any deduction has been provided. When I sent a formal letter of demand, the agency cited public holidays, weekends, an internal comparison process, and the need for the owner's approval as reasons for the delay — none of which constitute valid grounds under the Act. A subsequent response simply stated they were "awaiting the owner's instructions," which is not a defence available to a registered property practitioner. This is not the first time I have had to escalate matters regarding this agency. During the same 12-month tenancy I was required to engage the Western Cape Rental Housing Tribunal due to the agency's failure to attend to maintenance obligations, which was resolved in my favour. I have now filed formal complaints with the Western Cape Rental Housing Tribunal and the Property Practitioners Regulatory Authority (PPRA). I would caution any prospective tenant to carefully consider whether this agency will fulfil its legal obligations to you.
6 replies
13 months ago
Billed After Contract Was Cancelled And Equipment Returned
I cancelled my contract effective 30 April, and I dropped off my equipment to their offices 2 May. Got an email and sms to confirm equipment was returned, and I still get debited R999 for another month?! I didn't even that amount of money in my account, so now my account is in arrears. What a nightmare of a company. Tried contacting them, but their stupid whatsapp service is as poor as their accounting and I didn't get anywhere. This happens two months or so after a massive billing error where they wanted to debit me for 3 months at once, equalling over R2000! I'm so glad I've cancelled with this company. Worst ever!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)