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Active since Apr 2025
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7 reviews2 weeks ago
Poor Service, Broken Promises & Mattress Quality Concerns – Mattress Warehouse
I am extremely disappointed with my experience with Mattress Warehouse regarding two Sealy Welford Medium mattresses purchased on 29 August 2025 and 01 September 2025 (one purchased on my account and the other on my wife’s account). From the beginning, the customer service on both purchases was poor. Following my dissatisfaction, I raised concerns publicly on HelloPeter and was subsequently contacted by the company, who offered pillows after requesting that I remove the reviews. I accepted this in good faith, believing it reflected genuine customer care and a willingness to improve the situation. Unfortunately, my experience has only worsened. The quality of the mattress I have been using has been disappointing and not what I expected from a Sealy product purchased through Mattress Warehouse. More concerning is that the second mattress remains completely sealed and unused, yet when I contacted Mattress Warehouse to request assistance in exchanging it for a better-quality mattress (with me paying in the price difference), there was little to no interest in helping. I was told that a customer manager would contact me, but no one ever did. No follow-up, no accountability, and no attempt to resolve the issue. As a paying customer, I find it unreasonable that an unused, sealed mattress cannot even be considered for an exchange where I am prepared to pay additional money for a better option. The lack of customer care, poor communication, and dismissive attitude have left me feeling ignored and misled. I genuinely tried to resolve this amicably and privately, but after repeated disappointment and unfulfilled promises, I feel compelled to raise this concern publicly again. I hope Mattress Warehouse will finally take accountability, engage meaningfully, and provide a fair resolution.
2 replies
6 months ago
Title: Claim 23 – Unreasonable Delay & No Progress, Despite Previous Dispute Ruling in My Favour
Complaint: This complaint is specifically about the poor handling and delays regarding Claim 23. I am highlighting Claim 22 only as a reference because it shows a pattern of similar delays and the need for disputes to resolve issues that should have been handled correctly from the start. Here are the main concerns: 1. Claim 23 – Main Issue Claim 23 was submitted on 7 October, yet it was only finalised last week in November — more than a month later. After this long delay, I was told the claim will not be settled in cash, even though valid reasons were provided. The matter has now been sent to the dispute department, but the dispute is still not allocated to anyone, leaving the claim unresolved. This is unacceptable, especially because the approved repairer quoted ±R6,900, while my policy only covers R5,000, meaning I would need to pay the R1,900 difference for no logical reason. 2. Reference: Claim 22 I am referencing Claim 22 because the exact same situation happened: Claim 22 was also dragged into dispute and took almost a month to resolve. The Dispute Department eventually ruled in my favour, and a cash settlement was paid. This proves that my concerns were valid and that the cash settlement was the correct approach. 3. Pattern of Delays & Inconsistent Handling It is extremely concerning that I now need to face the same delays and issues again with Claim 23. If Claim 22 had to go through dispute to reach a fair outcome, it raises serious concerns about why Claim 23 is being handled the same way — instead of applying the logic and fairness already established. What I Am Requesting Immediate allocation of the dispute for Claim 23 A senior-level review, considering that Claim 22 already set a reference point A fair and timely resolution, without further delays or back-and-forth I have comp**** with every requirement and have been extremely patient. I now require Budget Insurance to handle Claim 23 with urgency and fairness. Desired Outcome: Dispute allocation Senior review Clear and final answer for Claim 23, applying the same fairness used in Claim 22
3 replies
8 months ago
Extremely Poor Service and Panel Beater Issues
I have had a consistently frustrating experience with Budget Insurance, particularly regarding vehicle repairs. Over multiple claims since 2019, I have encountered: Repairs done poorly or incorrectly by allocated panel beaters. Lost or ****** vehicle parts (e.g., spare wheels). Panel beaters breaking additional parts during repairs (mirrors, radios, seats). Budget Insurance showing little to no interest in resolving these issues, often siding with the panel beaters instead of supporting me as their client. When I requested cash settlements and used my own trusted panel beaters, I never experienced these problems. It is clear that Budget’s system of assigning panel beaters repeatedly fails to protect clients and ensure quality repairs. I am extremely disappointed with the lack of accountability and support, and I am still waiting for a fair resolution regarding my most recent claim.
1 reply
8 months ago
Budget Insurance Supporting ******** Retention of My Vehicle
*Title:* Budget Insurance Supporting ******** Retention of My Vehicle *Complaint:* I am extremely disappointed with the conduct of *Budget Insurance* in relation to my recent claim. My vehicle was booked in for rear bumper repairs, and the repairer (appointed through Budget Insurance) has ********ly retained and stripped my car on the basis of an *old, disputed balance* from a previous repair that has no relation whatsoever to the current claim. I previously disputed this balance of R3,380, and the repairer confirmed in writing to my wife that the balance was nil after agreeing to release the vehicle at that time. Despite this, they are now using it as leverage to hold my car hostage. Instead of protecting me as their client, *Budget Insurance has chosen to support this ******** action*, leaving me without my vehicle and without recourse. This is unacceptable and in direct violation of the *Consumer Protection Act (Section 54)*, which guarantees the right to timely and professional service, as well as common law which does not permit a lien to be exercised for unrelated or disputed debts. I expect my insurer to act in my best interests and ensure that: 1. The vehicle is immediately released; 2. The panel beater ceases linking past, disputed balances to current claims; and 3. My rights as a paying policyholder are respected. If Budget Insurance continues to support ******** retention of my property, I will escalate this complaint to the *Ombudsman for Short-Term Insurance (OSTI)* and consider further legal action. *I request urgent intervention and resolution from Budget Insurance.*
2 replies
9 months ago
Poor Quality
I have been very discouraged to write this review about the overall quality of Coricraft. I honestly feel defeated — how can furniture this expensive have such poor quality? I purchased a Cresthill bed, and one of the rails cracked. Although Coricraft eventually replaced it (with some reluctance), the replacement rail was still not of good quality and has since cracked or broken again. My major concern is that I have also experienced similar issues with one of their top-range couches, the Breen couch. The seating cushions quickly sank in, and the wooden frame on one side broke. For the price we are paying, the overall quality of Coricraft furniture is extremely disappointing.
3 replies
14 months ago
"Frustrating Experience with Damaged Products and Unfulfilled Promises"
They have been giving me the runaround ever since they sold me damaged products. Since March 14, 2025, they've been claiming they're trying to reach the branch to figure out what happened with my replacement order, but up until now, there's been no concrete information. They even **** to me, saying they would issue a credit, but to this day, that credit has never been issued.
0 replies
14 months ago
Subject: Billing Discrepancy Due to System Failure
Dear Vodacom Customer Support, I hope this message finds you well. I am writing to formally dispute a charge on my recent statement, which I believe was caused by an issue with your system's failure to properly cap my call minutes as agreed upon in my contract. When I signed my contract in December 2025, it was agreed that my monthly limit would be capped at 50 minutes. For the first few months, I adhered to this limit, and the system correctly suspended the line once the 50 minutes were used. However, between March and April 2025, I was surprised to learn that my line continued to make calls beyond the 50-minute cap, resulting in additional charges. I only became aware of this when I received a notification indicating that I had 16 minutes remaining, and upon further inspection, I noticed an unexpected increase in my monthly installment by R400. When I called customer support, I was informed that this increase was due to exceeding the 50-minute limit, even though I had not authorized this additional usage. Given that the system failed to enforce the 50-minute limit that was clearly outlined in our agreement, I believe I should not be held responsible for these additional charges. I would appreciate it if you could investigate this issue, ensure that my account reflects the correct billing, and adjust my account accordingly. Please let me know how you intend to proceed and if further information or clarification is needed. Thank you for your attention to this matter. I look forward to your prompt response. Kind regards, Concerned Customer
3 replies
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1 Star
7 (100%)