AL
Andri L
Active since Mar 2011
2
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2 reviews83 months ago
Great service after I forgot papers in vehicle
Me and my family were travelling to Port Elizabeth on Thursday morning, and I forgot the children's birth certificates in the car, which was already taken away to be parked by Klipkop. My husband contacted Klipkop in order to ask if the driver can return with our car in order to get the birth certificates. After a few minutes when the time started to feel quite long and I am starting to panic, I was now also calling the office to ask if the driver will be on time. The lady at the office said she must find out who the driver is first and then she tried to calm me down by saying she is sure they will be on time. The driver is not allowed to answer his phone while driving, so it was a catch 22 in order to get hold of him and let him know we needed him to turn around. They managed to get hold of him, he phoned my husband and they arranged for him to retun with our vehicle with the papers. The driver arrived, we managed to board our flight without any rushing or running and the office lady called me back 3 times in order to keep me up to date and asked if everything was sorted. I really appreciate their effort in getting back to us, in time and so we managed to board our flight, thank you Klipkop.
0 replies
98 months ago
CapeUnionMart Good Service
CapeUnion Northgate has given me such good service regarding a different size pants I needed which they did not have at their branch. I needed it in time before I went away for the weekend. I popped in on Wednesday and I was leaving the Friday for a hiking weekend. Jesai said she will try and find a size and let me know. She phoned me on the same day to let me know she found one from Nicolway and they are arranging for it to be transported to Northgate. On Thursday the other manager Joe, phoned to let me know the pants has arrived Although the pants did not fit perfectly and I did not buy it (I did buy something else though) I have not experienced such good service in a long while. Well done CapeUnionMart
1 reply
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