PC
Philip C
Active since Feb 2025
2
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Reviews
2 reviews1 month ago
Poor customer service, excuses and complacency.
2 years ago I purchased a Townhouse in Woodhead Glen complex, a property managed by WatchProp. It took me just a few months to realize just how poorly the complex was being managed and what a subpar job WatchProp was doing in both addressing resident concerns and assuring BC Trustees act in accordance with STMSA regulations. I think WatchProp is currently, and has been, complacent in providing proper guidance to Trustees. With this no one within WatchProp up to owner is willing to accept any responsibility for what I perceive as negligence and wrongful actions. In attempt to address issues with Body Corporate and WatchProp I hired independent legal counsel to assist in educating WatchProp’s owner, staff and Trustees on how they must work within compliance of regulatory requirements. All I received from WatchProp were emails stating that they work on behalf of trustees, they are to busy to address issues or refusing to respond further. I feel current behaviors by WatchProp and Trustees are in violation of STMSA regulations, their lack of adhering to and enforcing regulations within the complex has led to animosity, disharmony and unpleasant living environment. I would strongly recommend not hiring WatchProp to manage your sectional title scheme or occupy any property managed by WatchProp due to what I see as a their being a complacent and unprofessional company.
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7 months ago
What an awful company to deal with
Great in store experience but that is where it ends. After sale customer care, product quality and warranty repair service are subpar at best. Purchased 7 pieces of furniture from Coricraft and had quality issues with 3 of them. Glass top end table had glass that was sized improperly and would not fit the base. Bench for bedroom had split wooden frame within 2 weeks of purchase. Leather sofa had defective stitching and after 1 month lead time to deliver Coricraft required 3 week repair time. They require a 3 hour delivery window, do not provide updates and when I called the relevant delivery phone number they had no record of scheduled delivery. The truck showed up 10 min later. Throughout all this Coricraft could only state, they strive to provide quality product and services. 40% warranty rate is awful, if they manufactured aircraft planes would be falling from the sky
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