CV
Caleb V
Active since Jan 2025
3
Reviews
0
Industries
Reviews
3 reviews3 weeks ago
Faulty Device
FNB may believe they are one of the best banks in the industry, but when it comes to taking responsibility for faulty products, their service is extremely disappointing. I purchased a top-of-the-range laptop through FNB less than a year ago, and it has already been sent in for repairs over 5 times. It is now going back for the 5th repair again. At this point, it is clear that this laptop had a factory fault from day one. I have now decided that I no longer want this device because it is unreliable and keeps failing, especially during the times I need it most. Instead of resolving the issue properly, FNB is giving us the runaround and refusing to collect the laptop after we requested that the contract be cancelled. What makes the situation even more frustrating is that every single time the laptop was collected for repairs previously, FNB requested pictures of the laptop as proof of its condition so that it could be returned without scratches or dents. We have been sending the same pictures from day one. Suddenly now, they claim that “the pictures are not clear” and want us to retake and resend them. To make matters worse, FNB now expects us to pay a cancellation fee because we want to cancel the contract. Why should a customer pay a cancellation fee for a product that has been defective from the start and has spent more time being repaired than actually being used? I refuse to pay a cancellation fee for a faulty product, and I want this matter resolved fairly and urgently. Please be careful when purchasing devices through FNB, because this has been my experience with their after-sales service and accountability.
1 reply
15 months ago
Frustrating As Hell!!!
If it were up to me, Vodacom wouldn't even get a single star. Their service is absolutely frustrating. Tobi, the answering machine, is useless and just adds to the frustration – he can't help with anything. The agents I’ve dealt with have been rude and unhelpful, which only makes matters worse. To top it all off, they’ve debited my account twice this month, and I still can’t get a clear answer about why. It's honestly exhausting. Vodacom really needs to get its customer care in order. Once my contract is up, I’m taking my business elsewhere.
2 replies
17 months ago
Excellent Service
Excellent service from Wesley at Vaperite cornubia mall........Lots of respect and very passionate about his job along with his customer care. Knows his products and always willing to help.
0 replies
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5 Star
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1 Star
2 (66.66666666666667%)