KP
Karl P
Active since Jan 2011
8
Reviews
0
Industries
Reviews
8 reviews31 months ago
Account blocked incorrectly!
I paid way more than my minimum due the day after I was notified but an additional payment was created 3 weeks later in error and due to internal account debit orders not being recognized my account was locked. This is the most ridiculous thing ever and no one in the call centre is able to assist including a manager! I was also told that I need to open an account with a different bank to avoid this issue in future.
1 reply
58 months ago
Pathetic Service from Discovery Insure
Worst experience ever trying to get an IFA balance paid out! I have been battling for over a month with pathetic service consultants to get the money that is rightfully due to me to be paid out!!! The level of incompetence and constant excuses is highly unacceptable. Requested a cashout with Lifu M of a portion of my IFA on 16 August 2020 and was advised it will take about 4 to 5 days to process. I followed up on 01 September and was advised by Bongani K that previous consultant only sent a query and not an action to have it paid out. I then confirmed that the money must be paid out and was told yet again it would take 4 to 5 days to process. I had to follow up again on 10 September and was advised again by Bongani that he will find out from finance. They now tell me that they are not releasing the amount I requested but an completely different amount that they decided.
1 reply
59 months ago
Amazing Service from Quick Clean Group
I recently moved into a house that was previously not well maintained. I got Jarryd De Freitas and his team from the Quick Clean Group to do a full cleaning, including vacuuming the ceiling and pressure washing outside. Jarryd was professional and well priced and he and his team did an amazing job! I definitely recommend the Quick Clean Group.
0 replies
60 months ago
Bad Service from Afrihost
Line relocation still isnt active. Afrihost blames Vumatel and Vumatel blames Afrihost. And the only person negatively impacted is me the client. Seriously considering changing providers if this is not resolved. So sad that the service level grom Afrihost has so drastically decreased...
0 replies
73 months ago
SADV Support services are unacceptable
The only reason this even gets 1 star is that the system doesn't allow 0 stars. This is the worst service provider when it comes to support on issues. Multiple units within the complex have been following up since Saturday 08/06/2020 only to be told, they are investigating the issue. If they cant find the problem within 36 hours then maybe they need to relook at their technical resources! I would not recommend SADV under any circumstances based on their ability to advise and support their client base.
1 reply
89 months ago
Discovery Insure STILL has the worst service ever!
I really wish I could rate Discovery Insure 0 stars as they have the worst support staff ever! First I hold for 10 minutes for an agent to access my account and get back to me and then the second agent drops my call while transferring to a team lead. I am seriously starting to consider moving my policy to a different insurer as this has become a constant service failure issue.
1 reply
97 months ago
Terrible customer service!!!
Discovery insure call center staff are never available, so not sure why they actually advise clients of who is dealing with their claim. The person assigned to my claim was always unavailable or on a break and has never called me back or replied to my emails. Called through twice yesterday and no one was able to assist. The last person I spoke to advised they would call me back and I still havent heard from them. Now they have gone an approved a repair with a service provider that I did not want to use. I called again now and the call center is left unsupervised as all team leads and managers are currently "in a meeting". The level of professionalism at Discovery Insure has drastically dropped recently.
1 reply
136 months ago
Pathetic Service and Incomplete Repairs
On the 23rd of February I reported to Discovery that my vehicle had not been correctly repaired by their auto body centre. After many requests for feedback, I finally met with their assessor on the 5th of March. I further had to request an update on the 16th of March as I had not heard anything from the Claims Administrator - Matshepo Mohlala. Over a month after reporting it, I am still awaiting feedback on getting my vehicle repaired properly, which should have been done in the first place. My biggest frustration is that throughout this process I had to always initiate contact to get an update, which I never experienced with any other insurer that I have been with.
1 reply
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
6 (75%)