Ndamulelo M

Active since Oct 2024

Reviews

Industries

Reviews

8 reviews

3 months ago

New contract dispute (FAIS CASE)

Day 1 . On the 16th May 2025, I received a call from MTN upgrades to upgrade from Month to Month to a 24 months contract. The agreed terms on the call were as follows : 150G Anytime data for R279. The consultant couldn’t verify my reference number because the ref number had not populated on my emails. We then concluded to having me accept the Debie-check mandate on my banking app. However after the call, the contract I received stated that I should pay R389 for 100G anytime data and 50G streaming data, which was not what I agreed on the call. This morning I have been on the call with MTN consultants being taken from piller to post from customer care to Rewards. This is not the first time this is happening. The same thing happened to me last year when I upgraded my contract and I received the incorrect contract. I was charged over R900 for cancellation. I moved on from this hoping it won’t happen again. This year again having to upgrade my contract, I am being given what I didn’t agree upon. If this is not corrected, I will lay a formal complaint with FAIS if this is not resolved within the 10days period without me getting debited unnecessarily. I’d also like for the recorded call to be made available from the 16th May. My contact number is ***, email ***

0 replies

Mabalingwe Game Reserve

6 months ago

Music at camp running past midnight

I am writing this at 23:38 due to a noise complaint we have been trying to get resolved since 22:00 at the caravan park. This is our 3rd time camping at Mabalingwe and to say that this specific visit has completely ruined all our memories of this place is completely heartbreaking. It was only today that I learned that the caravan side allows for music and even after texting for assistance with guests playing music at night (past the noise & music curfew), No assistance was received, they just kept texting that they’ll send one of the staff to look into it but it never stopped. As an extremely light sleeper, This was certainly my last time coming here and will never recommend this place to anyone that seeks to escape to nature through camping because you will be met with music AT A CAMPING FACILITY.

0 replies

Webuycars.co.za

14 months ago

Sales person Rohan was efficient and helpful

Sales person Rohan was efficient and helpful. A quick in and out and my husband had his trailer done and dusted

1 reply

Old Mutual

15 months ago

So sad writing this

So sad writing this. I have called Old Mutual over 10 times since Monday. I have been on call with your consultants for a total of 3hours plus for 5 policy claims. You pride yourselves with a digital claim process, but it only triggered the group scheme policy and not the rest. As if that was the only thing, your group scheme automated menu on the call center goes around in circles repeatedly taking me to superfunds. This has happened about 11 times since Monday. Not only where 80% of my claims delayed, but it has been a tedious process for something we need to do quick. We’re burying on Friday and since Monday I have not received forthcoming feedback from most of the consultants except Amo and Reuben. I am at a point where I have no choice but to bury my mother whatever I have and forget she ever had policies with you, one of which she joined decades ago. Her ID is *** Mashudu Sophy Musetsho if it even matters at this point

1 reply

Discovery Health

16 months ago

Urgent Complaint Regarding Delay in Authorisation – Risk of Medical Complication

I am writing to express my deep frustration and concern regarding the delay in authorisation for a specialist consultation, which has now become a matter of urgency. My general practitioner (Practice number *** ) submitted the authorisation request for a referral to a gynaecologist (practice number ***) due to persistent and escalating pain I have been experiencing since last week Saturday, [19 April 2025]. Despite the submission, I have been informed that Discovery typically takes 3–4 working days to process such requests, and this delay is severely impacting my ability to access timely medical care. To make matters worse, the upcoming public holiday further extends this already unacceptable waiting period. I am now facing the possibility of enduring another week of intense pain and increased health risk, including the potential rupture of a cyst, simply because of administrative delays. This process is not only inefficient but also places members like myself at unnecessary risk. I urge Discovery to review and expedite this request as a matter of urgency. Situations involving severe pain and risk of complications should be treated with the urgency they warrant. Please can this matter be prioritised, and kindly confirm when I can expect a resolution. I look forward to a prompt response. Sincerely, Ndamulelo Musetsho Discovery Member Number: [***] Contact Number: [***] Email: ***

1 reply

MTN South Africa

16 months ago

I was called on Thursday the 10th of April by Mtn telling me that my contract will expire in April so I need to renew

I was called on Thursday the 10th of April by Mtn telling me that my contract will expire in April so I need to renew. Firstly this person **** because my contract only ends in November. Based on those lies they lured me into doing the upgrade, told me I’d keep my number. I got the sim today only to find out it’s a new number and my other contract also hasn’t ended. This means I would be paying two contracts. So I want both cancelled at no fee. The call was recorded and it was based on lies that I was lured into this

0 replies

FNB (First National Bank)

17 months ago

Frustrating Credit Card Closure Process

Frustrating Credit Card Closure Process Ref number : T2k0Y9 . I have been trying to close my FNB credit card via the chatbot, but I haven’t been successful. After multiple attempts, I received an email instructing me to visit a branch to close the account. The issue seems to be my running balance of R600, which is preventing closure. I have already completed the necessary forms to transfer the balance to my Absa account, yet the process remains unresolved. I have tried the call center, branch and even chatbot . The back-and-forth and lack of clear guidance make this unnecessarily difficult. I expected a smoother experience from FNB.

1 reply

Dr J ziki rheumatologist

21 months ago

Lack of transparency and patient care

We recently visited Dr Joyce Ziki for a consultation and paid the full consultation fee, trusting we would receive thorough and compassionate care for my mother. However, I was extremely disappointed to learn that there would be an additional R1000 charge for a phone call just to discuss the results of her blood test. We have visited several specialists before and not even once were we required to pay additional fees just to receive a phone call for our feedback. This practice by Dr Ziki feels ********* and seems to take advantage of patients who are already concerned about their health and seeking help. Charging extra for a follow-up that should logically be included in the original consultation feels like a way to profit from people desperate for guidance and clarity. I expected better transparency and integrity in patient care especially from a black doctor unfortunately she does fall under the stereotype of black doctors whose primary focus is profit over patient care. I do not recommend this dr.

0 replies

Review Distribution

5 Star

1 (12.5%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

7 (87.5%)

Ndamulelo M

Reviews

New contract dispute (FAIS CASE)

Music at camp running past midnight

Sales person Rohan was efficient and helpful

So sad writing this

Urgent Complaint Regarding Delay in Authorisation – Risk of Medical Complication

I was called on Thursday the 10th of April by Mtn telling me that my contract will expire in April so I need to renew

Frustrating Credit Card Closure Process

Lack of transparency and patient care

Review Distribution

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