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Charlene D

Active since Oct 2024

4

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0

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4 reviews

3 months ago

Bad service

I am very frustrated with the service from IPComms. There was planned maintenance on 25 April, and prior to that I experienced multiple outages within a short period. Now, I am once again without internet, with no prior communication. While I understand maintenance is sometimes necessary, the repeated outages and lack of clear communication are unacceptable. I have logged tickets and raised concerns, but the issue keeps recurring. As a paying customer, I expect reliable service and proper updates. I would like: A clear explanation Assurance that this will be resolved permanently Compensation for the downtime If this continues, I will have no choice but to consider cancelling my contract.

0 replies

6 months ago

Replacement Tv

Everything started with a replacement tv that they gave me a discount on. I was honest to say my daughter broke the tv. So from the start there was already a problem. They send me some form to fill in for either debit order or eft. 6months or 9 months to pay of the replacement tv of R3572.00. I was phoned 3 days after delivery because i didnt fill in the second form. The gentlemen said his manager is pushing him because i marked the eft option. They want me to add a debit order which i refused. Why give clients the option and then take it a way. I also marked the 6 months which there was a discrepency on computer the added it as 9 months. I phoned from 31 December 25 to find out what my balance is. I was dealing with gift. Sended all my proof of payment to him as he didnt pick up any payment. I have spent over 120min from that day up until now to get this sorted out. I have been given the run around from different departments claiming they dont deal with this. I had been promised from 3 ladies as well i promise we will come back to you never did!!! Eventually Sam assisted me and in 10min i got my paid up letter but unfortunately my money that i have paid still shows under credit on my account. Thank you sam atleast you are doing your job. Oh if you ask for managers all of them are busy. Hopefully who ever owns teljoy get there staff some training. After this ordeal i am done with teljoy. Never again

1 reply

17 months ago

Nhlalo was the consultant

Nhlalo was the consultant. Not even after 1 min requesting a call back he phoned. So wonderfull to know he makes the whole experience so easy. He went out of his way accommodating us. I will give him a 10 star rating if i could.

1 reply

22 months ago

Rain internet

Wish i can give you a 0 star. Tired of phoning speaking to numerous consultants. Logging numerous call back. No one phones back. Was escalated to a Technician but no calls. All that the consultants tells me there is no problems on there side. Clearly there is struggling now for almost 2 weeks of having little internet to none. Connected to connected without internet. Download speed 0. Restart, reboot. Plugged out. As soon as the consultant puts down the phone it happens again. Tired of this cancelling this service. Clearly i am not the only one having problems with rain

2 replies

Review Distribution

5 Star

1 (25%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

3 (75%)

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