Active since Jan 2011
Ordered fibre via online portal, mentioned that I had fibre installed already, all went well Received a message back saying that the HOA declined my install for the estate for a fibre line installe... I am on the HOA and we never received such communication, besides the fibre is installed already and was mentioned on the initial request Rep**** twice, no response Can really say the service has dropped from Vox
Empty promises. A month later, no product, no refund, empty promises
No response and unlawful debit orders; I cancelled my services in January, and still being debited in July; their response "oops". Trying to sort this out over mail is impossible as their emails bounce back, and they keep hiding behind emails. Kaelo/Centriq WILL just debit you and not provide a reason or feedback; STEER CLEAR OF THIS COMPANY. So Centriq underwrites Kaelo; Kaelo are useless in replying and sorting out a matter; Centriq just doesn't give a damn
Cancelled the insurance in January, they still owe 3 months worth of payments back to me. AGAIN, tried to debit me this morning 10199144
Logged multiple requests and emails; Pathetic service, no response after weeks, can mail and phone till your blue, they wont reply. No wonder their motors dont work #377228
Since signing my retirement and investment portfolios a month has not gone by without issues, first they debit 4X the amount signed, due to human error, this was credited after a week, so thank you. Now all of a sudden they are unable to deduct every second month from my account, one month everything runs off as fine, the next it skips for 2 months saying it was returned by the bank. I then go to the bank, confirm there has been sufficient funds, and then ask Liberty to try again, then it works. Back and Forth. Back and Forth. Look I understand that these things happen, but every 2 months I get a mail, " you are behind in payments/payments rejected". We all confirmed funds in there, the bank, me and liberty, but still this happens. Eventually gave up, cancelled both policies, now get 8 full length documents to sign just to leave because Liberty *****ed up, NO! keep your documents, roll them up into a tiny ball and you know what to do then. ref: ********** 237
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