SS
Simphiwe S
Active since Sep 2024
10
Reviews
0
Industries
Reviews
10 reviews5 months ago
Hello Case *** ...
Hello Case *** Case *** Case *** Case *** ID *** This investigator does not say anything about the case just ignoring me without response it been 6 months now no one is responding in these cases email have been ignored1 reply
8 months ago
Subject: Urgent: Payment of R190,322 – Conflicting Information About Policy Payout I am the beneficiary of policy number ***-9 (Sage Life Limited, now Momentum)
Subject: Urgent: Payment of R190,322 – Conflicting Information About Policy Payout I am the beneficiary of policy number ***-9 (Sage Life Limited, now Momentum). My late father passed away in 2008, and I have been trying for years to resolve this claim. Momentum stated that the policy was surrendered in 2004 and that the surrender value of R190,322 was paid to FNB account ***. However, FNB says this account never existed . I urgently request Momentum to pay the full amount of R190,322 or provide clear proof of where it was paid, including the date, account, and reference used. This delay is unreasonable and must be resolved immediately.4 replies
8 months ago
I have been trying to resolve this matter with FNB for several months without success
I have been trying to resolve this matter with FNB for several months without success. The issue concerns a bank account that belonged to my late father. The surviving spouse is Mrs TT Simelane, who requested a bank statement, and I am assisting her. An FNB employee, Claire, requested confirmation of the account number ***, yet when the statement was requested, FNB later claimed the account does not exist and refused to provide records. This is concerning because the same account number appears on my late father’s payslip, proving it was used for salary payments. This ongoing delay is preventing the finalisation of urgent deceased estate matters. We urgently request confirmation of whether the account ever existed and access to any related records.1 reply
9 months ago
Poor Service and Unpaid Benefits – IFA Life Cash Back Plan My late father, Mr T
Poor Service and Unpaid Benefits – IFA Life Cash Back Plan My late father, Mr T.P. Simelane (Policy ***), passed away in 2008, and Clientèle Life has still not paid the benefits due under the IFA Life Cash Back Plan. The company claims an amount of R11,032 was paid in 2009, yet my father’s wife never received it. There is also no payment of the Life Cover (R200,000), Quick Payout (R10,000), or the Commission Guarantee benefits (12-month lump sum + 24-month payments). This matter is now with the Ombudsman, but Clientèle Life continues to delay and has caused unnecessary financial and emotional stress. I am requesting immediate payment of all outstanding benefits.7 replies
9 months ago
Sanlam Refusing to Pay Valid 2005 Policy My late father had a Channel Life policy (***4) issued in 2005, with premiums paid until June 2008—proving it was active when he passed away in May 2008
Sanlam Refusing to Pay Valid 2005 Policy My late father had a Channel Life policy (***4) issued in 2005, with premiums paid until June 2008—proving it was active when he passed away in May 2008. After Channel Life disappeared, Sanlam took over the book. In 2025, Sanlam first denied knowing the policy until I provided the acceptance letter, policy schedule (R900,000 cover) and bank deductions. They now refuse to pay, claiming it was “accidental only,” even though the letter clearly states “accidental / death benefit.” Their record-keeping failures caused a 17-year delay, not my family. This is unfair, misleading and against Treating Customers Fairly. I request Sanlam to release full records and pay the R900,000 benefit due.7 replies
10 months ago
I recently discovered a Bonlife Funeral Fund policy (Member No: FO***9) confirmed in a 2008 Bonlife letter
I recently discovered a Bonlife Funeral Fund policy (Member No: FO***9) confirmed in a 2008 Bonlife letter. The policy included a tombstone benefit and a R1,000 funeral discount. I’ve contacted Workerslife, who were the underwriters at the time, to confirm the policy and process the claim — but I’ve received no response. This delay and lack of feedback are unacceptable. I urge Workerslife to urgently confirm their responsibility and settle this matter in line with the policy and insurance regulations.0 replies
10 months ago
I am following up regarding my complaint against AIG Life South Africa Limited, which I submitted on 15 October 2025 (Ref: GCS-531322)
I am following up regarding my complaint against AIG Life South Africa Limited, which I submitted on 15 October 2025 (Ref: GCS-531322). Despite receiving acknowledgment from AIG that my complaint would be addressed within 21 days, no resolution or substantive response has been provided to date. The complaint pertains to the mishandling of my late grandmother’s life insurance policies, including poor communication, lack of transparency, and disputed policy cancellations. I am extremely disappointed with the continued delay and lack of accountability from AIG, particularly given their obligation to handle complaints fairly, consistently, and promptly. Their response effectively leaves my claim unresolved and ignores my rights as a policy they refuse to pay one of the policy for fairness even half of that benefit will be accepted they they are not good company it biggest ****mer1 reply
10 months ago
I’m extremely disappointed with how AIG LIFE handled my late grandmother’s life insurance policies
I’m extremely disappointed with how AIG LIFE handled my late grandmother’s life insurance policies. There was no transparency, poor communication, and serious administrative failures. No proof of cancellation was ever provided — neither my grandmother nor the family received any termination notice. AIG’s call centre said lapse was in 2015, but their investigation claims 2012 — a clear contradiction. Employee Zondi claimed she knew about lapses, but there’s no evidence or dates. The policy’s “disappearance clause” and definition of “physical defects” (which includes septic bed sores, her cause of death) were ignored. The Charter Life transfer was never communicated to the family. 102 months of premiums were paid, which should not be disregarded. Representative Lerato Mapaletsebe was rude and dismissive. This was an elderly rural policyholder. AIG LIFE must take accountability and reconsider this claim.3 replies
10 months ago
I lodged a complaint with the National Financial Ombud Scheme (NFO) regarding my late father’s Channel2U / Sanlam Developing Markets life insurance policy (Policy ***4)
I lodged a complaint with the National Financial Ombud Scheme (NFO) regarding my late father’s Channel2U / Sanlam Developing Markets life insurance policy (Policy ***4). My case was allocated to Investigator Nikelwa Tolashe, and I submitted all requested evidence, including policy documents and proof of premium payments. Despite this, I have not received any update on the outcome. It has been a long time since the matter was allocated, and there has been no communication regarding progress or resolution. I am extremely frustrated with the lack of response, given the importance of this claim and the delays caused by the insurer. NFO should provide timely updates and ensure that complaints are handled efficiently and fairly.0 replies
10 months ago
I am very disappointed with the way NFOSA, through investigator John Theunissen, handled my complaint
I am very disappointed with the way NFOSA, through investigator John Theunissen, handled my complaint. I was referred to NFOSA by Auto & General to resolve my matter. However, after submitting full evidence, NFOSA dismissed my complaint, stating that they are not a judicial body and therefore cannot take the matter further. This is confusing and unjust, especially because they were presented as the official body to assist consumers when insurers reject valid claims. NFOSA ignored critical issues such as lack of proper cancellation notice, failure to notify the beneficiary, and misapplication of prescription law. Instead, they accepted system-generated letters from 2011 without proof of delivery and closed the file without properly applying legal and fairness principles. This has left me without proper recourse and feeling that NFOSA did not protect my rights as a consumer or beneficiary. Their process was neither fair nor thorough.1 reply
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