TM
Thobile M
Active since Dec 2010
6
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0
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Reviews
6 reviews31 months ago
Damged Shoe
I purchased a pair of mens suede shoes that captured my eyes at John Craig @ Jabulani Mall on the 13th of Oct at 11:40. It was then suggested that I also buy a spray that will help keep the shoe in good condition ( Aerosol Sude Nubuck Revive Nutral) of which I also bought I then paid R999.98. I wore the shoe on the 14th of October. The following day ( Sunday the 15th of October) I used the spray I first tested it on the shoe by spraying a small amount, at the back of the shoe as mentioned on the spray that we need to test before using it fully. I waited for about 15 mins and all was ok. I then continued with the spray on both shoes. On the 16th of October I noticed that the one shoe’s colour had faded, I was obviously not happy with the result, seeing that I spent so much on these shoes. I notified the store and they asked me to bring back the shoes and the spray. After a few days I got a response from them stating that they are rejecting my claim, they advised that they tested the product on their end, using the spray and they used the product in accordance with the instructions on the can they advised that the was no effect on the shoes after they tested. They carried on to state that in their opinion the product was used excessively and not per instruction. I find this as an insult as I followed the instructions and I fail to understand why only one shoe lost its colour and not both and on top of that, this spray was recommended to me by a store assistance. If something is recommended in my view it means they know that it works for a specific product. I fail to understand why my claim would be rejected and I fail to understand their opition ( its good that they mention that its their opinion ) unfortunately opinions don’t matter when money is involved, I need facts. I also fail to understand why only one shoe will loose its colour. The store must come up with a valid and accurate answer as to why one shoe lost its colour, I don’t want to work on opinions. Its clear that the shoe was not up to good standard and now they want to push it on me by stating that I excessively used the spray. I’m demanding a full refund of R999.98 and on top of that I want to be compensated for petrol wasted going back to the store and handing the shoe to them. I need this case to be relooked at !!!!!!!!!
0 replies
64 months ago
Account Closure
I paid up my account on the 29th of Jan 2021 and requested to close the account and cancel any insurance that's linked to the account. 14 February I got a statement stating that the is an amount owing. I phoned the Contact Centre on the 15th of Feb and i was advise the matter will be escalated and will be resolved within 5 days. Today is the 2nd of March and the account is not closed. I phoned the Contact Centre again and spoke Phuthuma Camba that reports to Marlene Human. Phuthuma was NOT helpful, when I requested to speak to a team leader she said i cant speak to a team leader, the only way to get through a team leader is via e mail, she repeated this 3 times, that no team leader in the entire Contact Centre has a office phone, ( that I find very disturbing) I even said to her that I don't believe what she is saying. She advised that the is still a fee due to insurance not cancelled and that I needed to speak to the administrators as those are the only people that can assist in reversing the fee. She then transferred me through ( ironically the line got cut). How frustrating that i spend over 20 mins with her on the line and then she cuts my call... i had to call again and i spoke to Sisanda, i asked her what is the process when a customer wants to speak to a team leader. She explained and said if i insist on speak to a leader she can put me through to them, I then told her about what Phuthuma told me, she confirmed that what i was advised is not the correct process. She then also kept me on hold for a while, when she came back she said that her team leader Jamaine Van Wyk said he will reverse fees and close account ( i don't know what happed to him coming to speak to me as i had requested to speak to a team leader) The service given by Edgars is pathetic, its a disgrace!!!!!!!!!! Edgards must do me a favour and listen to that call i made today when i spoke to Phuthuma Camba, the call was at about 14:56 and lasted for about 25 mins.. I will be waiting for their feedback
0 replies
105 months ago
Unauthorized Debit Order
My account has been debited by South African payment Exchange. I have never been contacted by this company. I want to know how they got my bank account as I don't know anything about this company and they must cancel this debit order as I do not have any business or contract with them. I tried calling them on this ********** , the number does not go through!!!!!!!!
0 replies
115 months ago
Cancelation of Contract phone not being actioned
<p>I cancelled my contract with telkom on the 08th of November 2016 at Maponya mall, i completed the cancelation form and was told it will be refered to their back office. i was told that the turn around time is 21 days, i have been phoning the call centre almost every week to ask if they received my cancelation form, i was told that they cant see anything, i must wait for 21 days. 21 days came and passed and i phoned back only to be told that maponya didnt send the cancelation form and my bank account will be debited. i have spoken to numerous consultants and no one can helpm me. on the 5th i spoke to a consultant by the name of Palo who didnt seem to care about my issue she said they are based in Centurion, she then refered me to a team leader by the name of Mathapelo Molopo who then refered the matter to the manager at Maponya mall by the name of Lethiwe Mlambo, i was promised a call back on the 6th , no call till today. i phoned again today and spoke to Mathapelo Molopo she told me that she e mailed Lethiwe and Lethiwe said she does not deal with cancelations and she refered to a consultant that was suppose to phone me. All i want to to cancel this contract. please assist me. telkom is now helkom!!!!!! No one is willing to help, the call centre agents and their team leaders or supervisors are clueless and not willing to assist even the managers are giving me a run around!!!!!!!!!!!!!!!!!!!!!!! please cancel the contract, thats all that i need and want rite now</p>
1 reply
118 months ago
Cell phone insurance
<p>I bought a phone through Edgars a few years ago and I insured the phone. I recently lost the phone and I needed to claim for insurance, I was then told the insurance was cancelled on the 18th of March 2015.</p> <p> </p> <p>I phoned the number ********** on the 19th of September 2016 at 13:55 and spoke Portia Diseko and she confirmed that the insurance was cancelled automatically when they were doing a system upgrade from the Call Centre. She then said for them to pay out I have to pay about R1850.00 (covering the other months that I didn’t have the insurance). I do not recall cancelling the insurance, I have been paying my account religiously under the impression that I have the insurance, the agreement that I had with Edgars was that they will debit monthly, I don’t understand why I’m required to pay the R1850.00 at once, when I never cancelled the insurance.</p> <p> </p> <p>I was then referred to Customer Service ********** (19 September 2016) I then spoke to a guy by the name of Linda Malindi at about 14:07 and he then told me something different from what Portia told me, he told me that I am the one that requested for the insurance to be cancelled and that I had phoned the Call Centre and spoke to Patricia Mbira on the 18th of March 2015 and requested cancelation.</p> <p>I then requested that I get the call recording as I do not recall requesting for cancelation of the insurance, Linda confirmed that he will refer to the team leader (Beverly) for her to listen to the call and I will get feedback by 21 September 2016 and that if I wanted to listen to the call, it can be sent to the nearest Edgars store.</p> <p> </p> <p>I waited and never got feedback on the 21st as promised, I then phoned the Call Centre ( ********** ) on the 26th of September 2016 at 10:08, I then spoke to Ntombehle and she referred me to the guy that was initially dealing with the query (Linda Malindi) He mentioned that the team leader didn’t listen to the call and that she is on leave, very strange hhey, pathetic customer service, no one was going to phone me, its good thing I phoned and followed up.</p> <p> </p> <p>None the less, Linda promised to retrieve the call and that he would phone me no later than 12:00 of which he did but then he told me that the was a problem with their systems and he couldn’t retrieve the call, he would try again and give me feedback by 14:00</p> <p>He then phoned me at 14:26 and confirmed that he listened to the call and I did indeed phone in 2015 and requested to cancel the insurance. I then requested for that call to be sent to the Edgars store in Westgate and I confirmed with him that I will be at the store by 16:00 to listen to the call.</p> <p> </p> <p>Indeed I was at the store by 16:00 an spoke to the manager by the name of Devrij, he confirmed that he got a call round about 15:00 from Linda however he advised Linda that they do not have the Audio facility and I won’t be able to listen to the call. Devrij then told Linda to phone me back and make me aware of this.</p> <p> </p> <p>By the way, Linda never advised me of this.</p> <p> </p> <p>So I wasted my time, energy and petrol by going to Westgate for NOTHING!!!!!!</p> <p>I have received so many different stories regarding this, I now believe that the was NO call made to Edgars requesting cancelation, they making up stories.</p> <p> </p> <p>This is upsetting!!!!! After years of being a customer and this is the service that I get.</p> <p> </p> <p>I will not be driving to any other Edgars Store</p> <p>I want you guys to sort out this matter!!</p> <p> </p>
1 reply
136 months ago
Crapy Service
On 2/03 I phoned the call centre centre to report a problem with my phone, i was advised that the turn around time is 7 days, i phoned on 10 March, the query was not resolved then i phoned on 18/03 & spoke to a team leader Nqobile Thusine & I was promised that I would get feedback by the end of business day as she is sending a request to their back office, nothing happened. I then phoned 19/03 and spoke to Sandile Tekiso (19/03 @ 11:20am)who still said there is no feedback relating to the matter, he refused to refer me to their back office or for me to speak to a manager, said managers are too busy to be attending queries. He went on to say he is the highest person that i can talk to and no one else is higher than him, that will be able to help me, his manager Mohamed Ally is too busy and will not talk to any customer. <br> I honestly find this unacceptable that they sit in meetings the whole day and dont attend to our queries while my account is being debited every month for the service that im not using. Ref number given to me on 02/03 was167 84588. I am utterly disgusted and want my money back!!!
1 reply
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