MK
Marie K
Active since Aug 2024
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2 reviews2 weeks ago
Poor care and no accountability in Surgical ICU 2 at Netcare St Augustine’s Hospital
Poor care and no accountability in Surgical ICU 2 at Netcare St Augustine’s Hospital *Rating:* 1/5 *Review:* My experience at Netcare St Augustine’s Hospital was extremely disappointing. The overall service was slow, disorganized, and uncaring when we needed help the most. The biggest issue was in Surgical ICU 2. In my experience, the nurses there were unhelpful and slow. They were often nowhere to be found when needed, and when patients complained, it felt like they mocked the concerns instead of addressing them. Nothing seemed to get done, and we had to keep chasing for basic updates and care. Communication from the hospital overall was poor. Staff didn’t keep us updated, and we were often given conflicting answers. I also had a bad experience with Dr Dawood. In my view, he was not a good doctor and did not provide the level of care or communication I expected.My mother has been there for over a month and it is one bull**** excuse after the other. Overall, the hospital felt useless when we needed support. I would not recommend it to anyone dealing with a serious situation who needs reliable care and communication.
5 replies
1 month ago
Quick and efficient help
Thanks to Jogee, Muhammad M. I just wanted to send a quick note to thank you for getting in contact with me so swiftly this week. You explained everything to me properly and clearly, and I really appreciate the time you took to assist me. You did an excellent job, and it’s reassuring to know you will be available to assist me in future as well. Thank you for resolving the situation so efficiently. I understand that the payment will reflect today as discussed, which is a huge relief. Your professionalism and excellent service did not go unnoticed — Standard Bank is lucky to have you.
1 reply
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