BR
Brian R
Active since Nov 2010
6
Reviews
0
Industries
Reviews
6 reviews36 months ago
Our poor experience
We have ordered a few items from this company, and have had very poor results. Our most recent order was for a Stainless Steel drying rack, an essential item here in KZN coast, as everything rusts! So , firstly - nothing on this item is stainless steel. What we received were powder coated, rolled tubes, not even drawn tubes. One of the images appears to show silver tubes, but this is not what was delivered. Very poor marketing and a very high price for what we received. This has been typical of other products we have ordered from Snatcher, and is the main reason we will no longer be ordering anything in future. There is no warranty or replacement facility either, and communication to us, the customer, is absolutely pathetic. Delivery is erratic, and can take up to 6 weeks, with no tracking info or updates - the money just goes into a black hole - and then suddenly there is a courier at the door. Unannounced, unexpected and completely unplanned. Goodbye Snatcher!
1 reply
40 months ago
Margate Auto Refinishers
My Wife bumped her car and it needed some attention to a rear taillight cluster and bumper. We took it to MAR for an insurance quote. They were excellent in handling the inspection, and quoting to our insurance. We took the car in on a Monday morning, and received a message shortly after advising that the repairs would take about 7 working days. We received numerous updates and pictures of the progress, and were advised to collect the car that Friday - two days early. The handover was equally professionally handled. Their work is impeccable, even other small scratches attended to, and the car looks like brand new - although it is actually 12 yrs old. Thank you for the wonderful service, definitely delivering above expectation. Rgds, Brian
0 replies
40 months ago
Not the fastest or cheapest!
This online retail store has a great range of products, although it would be wise for the buyer to check pricing at other sites as well, Snatcher is not always the best deal. Our order was delivered within the 10 day expected period, but there was no feedback for the first 6 days. Although one item was incorrect in the box, there is a speedy process to rectify this. Awaiting delivery of the replacement item.
0 replies
55 months ago
TSA Welding Supplies - Fantastic Service
Hello, I placed an order with TSA early on Friday for a new welder. The website was really great, my purchase advised some additional product which I added to my basket and checked out. There are many payment options, including ZAPPER, with which I am very comfortable with. Slick and smooth. Now for the wait - I thought. No ways!! Within 30 mins I had a confirmation eMail, a little later another - product was packed and ready for courier. Late afternoon, message that the parcel was with the courier. This morning, notification arrived from The Courier Guy that my parcel was in the delivery van. It was 05h50, can you believe it... At 11h00 - ding-**** - my new welder arrived. Amazing. Thanks guys, this is how it should all work. Fantastic service. Rgds, Brian
0 replies
61 months ago
Happy buyer
We had a wonderful experience at the 4Ways branch after we were badly let down by New World Discount. We were in the market for a new bean to cup coffee machine and Ricardo really came to the rescue by adjusting the pricing on a Siemens EQ.6 machine. He also advised us on the extended warranty which we accepted. Friendly, expert service as usual.
0 replies
61 months ago
Superb service
My first call went to voicemail, but Cassim called back promptly and answered my questions. The website is very informative, and I placed and paid for my order with no issues. Estimated delivery was 8 days, but I was called 2 days later to confirm there was someone at the premises to accept delivery. The service was fantastic and follows the best practise of under promise and over deliver.
0 replies
Review Distribution
5 Star
5 (83.33333333333333%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (16.666666666666668%)