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Storme O

Active since Jul 2024

3

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3 reviews

3 months ago

Extremely bad service on MOTHERS DAY!

Today we had a very disappointing experience at Kota Joe Alberton. My husband struggles with low blood sugar, and when his sugar drops, having an Energade or Powerade helps stabilise it quickly. On our way from Mall of the South to lunch, we stopped to buy a Powerade for him. We arrived at Kota Joe’s intending to spend the afternoon there — ordering drinks, food, and desserts while enjoying a quiet Mother’s Day lunch and a few games of chess with our son. My husband brought the unfinished Powerade in with him while we waited to order. Instead of being approached professionally, we were met with poor service and dismissive attitudes from both waiters and management. After my husband finished the drink, we continued waiting to be served, but were repeatedly ignored when asking for assistance. Eventually, we were informed that they refused to serve us because of the Powerade. What made the situation even more upsetting was being approached by bouncers to escort us out while we were trying to explain that we had every intention of spending money there for the entire afternoon — far more than the value of the R15 Powerade that was brought in for medical reasons. The biggest question we were left with afterwards was this: does the owner of Kota Joe’s know how their waiters and management treat customers? It is extremely disappointing that a small bottle of Powerade was valued more than customer care, understanding, and basic hospitality. A simple conversation and a little compassion could have handled the situation professionally and respectfully. Sadly, after today’s experience, Kota Joe’s Alberton has lost our family as customers. We would rather travel further to support establishments that value service, communication, and basic human decency.

0 replies

Forever Resorts SA

10 months ago

BAD SERVICE!

Subject: Extremely Disappointing Experience at Warmbaths Good afternoon, I am writing this message with great disappointment. My family has been visiting Warmbaths for decades — my father since 1985, and myself since childhood. It has always been a family favourite. However, the experience I had today was deeply upsetting and unlike anything we've encountered here before. The service I received from your staff was shockingly rude, unprofessional, and disrespectful. As the frontline representatives of your establishment, your reception staff should be equipped to handle guests with courtesy and professionalism. Unfortunately, this was not the case today. If individuals are unhappy in their roles, that’s a personal matter — but it should never impact how paying guests are treated. I strongly urge management to invest in proper customer service training and etiquette workshops for your team. This experience has completely *****ed a place we once cherished. What was meant to be a relaxing getaway has turned into a regrettable mistake — and it’s only the first day of our stay. I am now seriously considering cutting our visit short. Warmbaths will no longer be a destination I support or recommend to others. I will also be sharing this experience publicly, as no guest should be subjected to such treatment. Poor service. Poor behaviour. Extremely disappointed. Sincerely, Mrs Olivier

1 reply

25 months ago

Harassment for Pick n Pay store card

I am extremely upset with Pick n Pay and will probably NEVER shop there again! I walked into pick n pay at Mall of The South in Alberton Johannesburg with the intention of being there for 5 minutes. IN AND OUT! Only to be approached by who knows who and he works there selling Customers Pick n Pay store cards. AFTER TELLING HIM A NUMBER OF TIMES THAT I DONT WANT ANY STORE CARDS OR CREDIT CARDS he continued to beg me to please give him 5 minutes to see if i get approved. I then had to stop my shopping because this person just refused to give up. Towards the end of this whole process I asked this guy Is this like a credit store card because if it is I DO NOT WANT ONE he advised me that it was not and was merely to save double the points. IVE NEVER CARED ABOUT THE POINTS i can save at pick n pay i shopped there because of the quality i was recieving! He forced me to pay for my groceries with this stupid store card which i was under the impression was to save double points only for HIM TO PUSH THE OPTION "CREDIT" ON THE CARD MACHINE he swipped my card and turns out IT wasnt just to get double points this person signed me up for a card i expressed a number of times that i dont want!!!! I am disgusted with Pick n Pay and im very disappointed that I now have something I SAID I DID NOT WANT but your people continue to hound and beg and follow Customers throughout the shop! As a result of this whole story Pick N Pay has completely ruined my sunday which is suppose to be a family dad because they jave now caused a fight within my house!!!!!!! Pick n pay has caused such problems today and i am soooo angry about this service delivery that i received. I choose pick n pay above EVERY SINGLE STORE in South Africa and now i will never step foot in a pick n pay nor will i ever recommend one to anyone really. Its a disgrace that you force people to take these things because when you say NO! You are begged and followed around the store making shopping extreamly uncomfortable. They have caused problems in my house because after realizing that this card was not to just get double points like this man said so and that it was in actual fact a store credit card myself and my husband started fighting to a point where he has now left and im at home alone with our child because i said NOOOOOOOOOOOOOOO and Pick n Pay staff harrassed me almost to get me to do this stupid application. PICK N PAY im disgusted with this really and actually so sad and disappointed in your company as a brand! Who knew a first class shop behaves like vendors at your car window begging and harrasing customers to get their way!

2 replies

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