S
Siphosihle
Active since Apr 2024
4
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Reviews
4 reviews3 weeks ago
M-Sure Shortfall claim - Constant stalling and failure to process my claim
I have shortfall cover with M-Sure. My vehicle was involved in an accident on the 6th of April 2026 and subsequently written off. My comprehensive insurer released the funds to MFC, and I have now been sitting with this claim from M-Sure for about a month. At first, they claimed they were busy with calculations because they needed to recoup the service plan money before finalising the claim. I patiently waited out the full 21 working days required for them to recoup that money from my service plan company, and I provided absolutely every single document they requested. Yet, a month later, they are still trying to dig around my closed statement with MFC. My account with MFC has already been closed because my primary insurance paid out, so I do not understand why they are still using this as an excuse to stall. To make matters worse, they are now trying to delay things further by claiming they need "clarity" from a specific person at MFC/Nedbank regarding a refund allocation. The ridiculous part is that the refund made to me was already recovered by MFC, meaning the account was perfectly up to order. Instead of focusing on the actual claim, they are obsessing over an old, irrelevant MFC statement that no longer matters. M-Sure hasn't even shared a proposed settlement amount with me yet. Instead of giving me a baseline figure, all they are concerned about is stalling. They only told me on Thursday, May 21, 2026, that there is an alternative option to simply deduct the refund from the settlement amount—which I explicitly told them to do immediately just to close this matter, but I am still being taken from pillar to post. It feels like M-Sure is simply looking for any excuse not to pay out this claim. I need this sorted out so I can move on with my life. I am currently without a vehicle and desperately need one to get to work, but M-Sure just keeps stalling and sniffing around a settled account instead of executing the final payout. I have never been so disappointed in an insurance provider. And I will never use this insurance again.
3 replies
4 months ago
Excellent service
Excellent and quick service from Vuyo. Helped me update my banking details swiftly. Great service.
0 replies
6 months ago
The consulted who was helping me was amazing
The consulted who was helping me was amazing. Everything was clear
1 reply
26 months ago
Michael was super he...
Michael was super helpful and assisted me within a short period of time
3 replies
Review Distribution
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3 (75%)
4 Star
0 (0%)
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2 Star
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1 Star
1 (25%)