T
Thethiwe N
Active since Apr 2024
6
Reviews
0
Industries
Reviews
6 reviews3 weeks ago
Poor customer service
I am quite disappointed with the customer service experience I’ve had with Discovery Vitality regarding my recent online order. I have been trying to get hold of someone to assist me with questions about my order and the exchange policy for a T-shirt purchased from the Vitality Store ahead of Comrades. The first time I called, my call went through, but the consultant dropped the call while assisting me. I tried calling again shortly afterwards, and since then my calls have not been going through at all. This has been very frustrating, especially as I need clarity urgently before the race. I would really appreciate better communication and customer support from the team. I’m simply trying to understand the status of my order and whether exchanges are possible.
0 replies
9 months ago
Changing contact details
thanks to Wandile for assistance in changing my contact details, his response was quick and professional
1 reply
13 months ago
Extra chargers on monthly Premium
I've had a really frustrating experience with Pineapple. Been trying to get help from Pineapple with no luck. I was overcharged on my premium, and despite sending an email and a couple of messages on WhatsApp, I've received no response at all. It's incredibly disappointing to be treated this way, especially when it comes to billing issues. I expected better customer service and quicker resolution. Right now, I feel ignored and let down. Definitely not what I expected from a company that claims to care about its customers.
1 reply
16 months ago
Car insurance premium review
Thanks so much to Tyson for assisting me in reviewing my car insurance. He was very friendly and efficient. Much appreciated
1 reply
21 months ago
EFI removals
<div>Recently used EFI removals services and I had a horrible experience. The process was very bad , unprofessional and disorganized. My furniture was collected on the 29 August 2024 and they came with no bubble wraps and boxes even though everything was mentioned on the quote. Its been 3 days now without furniture and they want me to pay a redelivery fee for their service.</div>
0 replies
26 months ago
Nerissa has been attending to my queries and has really been helpful
Nerissa has been attending to my queries and has really been helpful. Her response is fast and efficient. And always follow up if you need any further help. kudos to Nerissa
1 reply
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
2 (33.333333333333336%)