LI
Luminita I
Active since Apr 2024
4
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4 reviews3 weeks ago
Apple store Table Bay Mall
Last weekend I finally decided to switch from Android to Apple — a decision I now highly regret, mainly because of the terrible experience I had at the Apple Store in Table Bay Mall, Cape Town. Four days later, I am still struggling to get my apps and data fully functional. My biggest issue with the store was the complete lack of communication and customer care from both staff and management. On Sunday at around 2pm, when I purchased the phone, the salesperson assured me that my data transfer would take approximately 2–4 hours. Once the technician took over, I was told it might take longer because I had many photos, and I should return at 5:30pm. When I came back, the transfer was still ongoing. I was then told I needed to leave the phone overnight and return the next morning. At that point, I was also informed — for the first time — that I might need to move all my photos to Google Photos because my storage was too large, despite my Google account already being close to full. What nobody seemed to understand is that my phone is essential for my daily life. I use it for work access, banking, security access to my residential complex, and communication. Being without a working phone for such a long period created major disruption and stress. The following morning, at 9:30am, I returned to the store only to be told that they could not complete the transfer and that I “needed to make a plan.” At that point I became extremely frustrated because none of these risks or possible complications had been clearly communicated to me before the purchase. I then asked to speak to the store manager, Mrs Tatum Knight, to explain my concerns and the fact that the phone was no longer serving the purpose I bought it for. Her response was simply that I would need to pay a 20% handling fee if I wanted to return the phone. When I explained that none of these limitations or risks had been explained beforehand, the response felt dismissive and arrogant. I then spoke to another manager, Sive Malgas, who repeated the same position. When I asked to speak to someone more senior, I was told he “doesn’t report to anyone,” which I found extremely concerning from a customer service perspective. By midday, after losing work time and still not having a usable phone, I was having a panic attack from the stress of the situation. Overall, this was one of the worst retail customer experiences I have had. The issue was not simply the failed data transfer, technology issues can happen, but the lack of transparency, poor communication, lack of empathy, and unwillingness to take accountability. I expected far better customer service from an Apple-authorised store.
0 replies
5 months ago
FNB and handing of life policy
To whom it may concern, I am writing to formally to raise a serious complaint regarding the conduct and service levels of First National Bank (FNB). I have never imagined this level of unprofessional service from such a big bank. I My partner, Duane, passed away by suicide on 14 August 2025. We held a joint home loan, and he had a life policy intended to cover the outstanding bond in the event of death. This policy was sold to him as protection for his family. FNB has rejected the claim based on a two-year suicide exclusion clause. While I understand the existence of such clauses in general, I strongly dispute the fairness and handling of this decision in our case for the following reasons: Lack of Proper Disclosure and Explanation I do not believe Duane was adequately or properly informed about the suicide exclusion clause or its implications at the time the policy was sold. I have repeatedly requested the original sales call recording and documentation to confirm what was explained to him. Despite numerous follow-ups, this has not been provided. Context and Reasonableness Duane passed away only days before the two-year exclusion period would have ended. It is deeply distressing and, in my view, unreasonable to suggest that this was a planned act to exploit a policy. If this had been his intention, the timing would make no sense. This context has been ignored entirely in the assessment of the claim. Failure to Communicate and Escalate Since August 2025, I have sent over 50 emails, made countless phone calls, and requested escalations. I have either received no response or been told that “no one has answers” for me. This is not only unprofessional—it is inhumane given the circumstances. Ongoing Financial Pressure and Poor Guidance I have been forced to take over full bond payments immediately, with no clear explanation of how payments will be handled in relation to Duane’s estate. I was told simply that I “need to pay,” without any proper breakdown, options, or written confirmation. This is unacceptable. Impact on Our Children Duane and I have two daughters, aged 8 and 16. I am now solely responsible for their emotional and financial wellbeing while navigating grief, trauma, and a complete lack of institutional support. The stress caused by FNB’s silence and handling of this matter has been overwhelming. I find it deeply troubling that FNB is able to continue collecting bond but fails entirely when it compassion, accountability and credibility.
1 reply
16 months ago
Hisense NOT recommended
The experience I had with customer support from hisense is dreadful. I raised a ticket for a microwave that I bought in Apr 2024 so not even a year ago and after a few calls and emails I am told that they not gonna help me cause the warranty doesn't cover that the door broke and the microwave is not safe to use.
1 reply
26 months ago
Order not received/ Impossible to get an update
It is impossible to get hold of them and get an update on my order. Honestly I am not sure what else to do. I tried phoning, what's up, email and I got nothing. Nobody is answering my queries. What can I do?
2 replies
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